Community

Hey @Andyla and welcome to the Community! Could you pass me the Coupon ID and I'll check this further? ... View more

That being said, I will of course check and follow up on this. And thank you for reporting it and please keep on doing it, otherwise we can not improve the products or possibly will miss some mistakes made. ... View more

@FunckyFish the promotion name has absolutely no meaning in this. The thing that matters the most is how the tournament was intended to be set up (Was the T&C or the setup wrong?) and then checking what went wrong in setting it up. I wish all the promotions were perfect, but as it's only humans working (And as a sidenote, a completely new team working in updating the promotions and the sites) mistakes will happen. I agree that  those should be fixed way faster than in 20 hours but I can't make a comment on this before checking the promotion history and comparing it to contact history. We of course can't fix mistakes we don't know has happened until we know they have happened.  ... View more

Hey @ThisSiteIsShait, sorry you were on the unlucky side, but also lets keep the facts straight here.  " My total win was about 50€ combined...", this seems like a weird statement to make when the return of the second bonus buy I can see in the history is 57.68€. If you wish, I can go through the full bonus buy history. We have 0 reason to rig the games against you (or anyone), that would be just bad business. ... View more

The current configuration will be so that all 3 are available, and the site remembers which one you've chosen.  ... View more

Hey, Thanks for this, I'll take this up with the marketing team. My guess would be that the T&C was written wrong to begin with (As it's often copied from another similar or even same promotion) but that is just a guess. I doubt I will receive an answer before monday but I'll do my best to update you then. ... View more

Glad you are looking forward to it @Sapfir3 and welcome to the Community! Please note that it's english only.   ... View more

@Livertool that's what I'm thinking about as well. We could have interactive promotions and stream them. We actually planned something similar before but that project got pushed back due to launching the new site and there was multiple ongoing promotions then.   ... View more

There will be something really special coming to the Community pretty soon.   ... View more

Apologies for this @Gabsy and thank you @GR1ZZL3R. The terms of BOG is pretty clearly mentioned and we are not trying to hide it in a small print or behind multiple links. I'm not sure how we can make it any clearer than that, but I'm open to suggestions! Every other campaign has similar T&Cs which are all posted the same way. ... View more

Hey, I did and logged a case so you should've received the freebets. I'll bump it up as I can't assign the freebets myself. ... View more

The implementation of this is fairly simple. It's just a question on how we want to do it (if we want to do it for everyone, for a few specific streams etc). As a suggestion I really like this and I think we should get both the stream and chat (either our own chat or shared with twitch if possible). I'll revisit this a bit closer to the launch date. We're hopefully launching in less than 2 weeks. ... View more

Enough is enough @Nash, you were given an explanation and the only thing you do is bring back old threads and claim games are rigged. I've locked your account for a few days, you are more than welcome to come back after that. Of course people buying multiple tickets will win more often as they have a better chance of winning. That's how bingo works.  ... View more

Hey @joachimtr, the issue is with certain banks. I will ask about it again, I was told then it would hopefully be fixed within a week.   ... View more

You guys don't need a ticket. Just look at the OP and find the password. ... View more

Glad to hear @MoneyMann, let me know if any issues come up.   ... View more

Hey @JSS, I can check the time when the bets were voided, but all the bets are voided at the same time. I do not know what page our trader uses for the information of the times, and when the information for postponing a match comes in there is still a delay before the bets get voided. I'll raise another ticket and try to have all of this cleared up.  ... View more

Hey @Booda and welcome to the Community! Could you please clear your broswer cache & cookies and open the game again? Let me know if this doesn't sort it and I can check further.  ... View more

Hey @Belgiumburnley, I've expired the bonus and added bonuspoints back!  ... View more

Hey @Muie,  I'll log a case about this and we'll have it sorted out.  @steppek77 Customer Support does understand technical problems as well, and if they don't they will log a case and have people look at it who understands it better. I will take a look at your account and the logged cases and see if I can have an update for you. ... View more

Hey, Could you tell me the time approximately this happened? I can see you had 3x 3$ rounds in a row which left the balance at an even. Is this it? ... View more

Hey @Notrecyborg and welcome to the Community! I can't remember from the top of my head if BOG is applicable when using UniBoosts, I'll double check this!  ... View more

Only 2000? Should've been 20 000.. Bad Stubbe!  ... View more

I'll take a look. Please don't post on random threads but rather make a new here in promotion & bonus help.   ... View more

@WuDu sure they do, but Unibet Community is not the forum for it. It's been said multiple times now. We did not facilitate no deals or encourage them. That being said, this is the end of that discussion, lets keep this thread on subject.  ... View more

Hey @bluelionman, Exactly for the reason that it's not cash. Some promotions that give out a freebet are targeted for certain events, hence if setting the expiry date to further than the event itself it loses the purpose completely. Same applies to poker tickets, bingo vouchers etc etc.  ... View more