Community

ReCorpH

Hey @Zippyyy and welcome to the community! I took a look at your account and there is some document requests in place. You can upload these documents via your account and it'll be handled ASAP. Feel free to ask if you have any questions!

ReCorpH

Hey @merten and welcome to the community. I had a chat with our payments department, and to investigate further we'll need some documents. We'll need a bank statement showing the failed transaction and showing that it did not return. We also need a picture of the card used. Feel free to ask if you have any questions, and apologies for the inconvenience caused.

ReCorpH · ‎16-06-2018

Hey @LouaiH and welcome to the community! I took a look at the documents and this is the reason the proof of address was rejected: Wrong document type. Please send us a clear photo of document as received by post or original .pdf, showing all 4 corners with visible name, address, issue date (within the last 3 months) and subject of the letter. The one you sent before was dated more than 3 months ago. Some examples of accepted document types: a bank statement, tax returns/notification received from the government, utility bills(such as electricity, water, gas), internet bills. Feel free to ask if you have any other questions.

ReCorpH · ‎28-05-2018

Hey @ahmedma and welcome to the community! From what I can see the deposit was credited to your account shortly after you made it. Apologies for the delay. Please let me know if you still have issues with it!

ReCorpH · ‎18-05-2018

You can sign me in on both! +1 Wouter Hope to see all of you there!

ReCorpH · ‎06-05-2018

Hello @ProMode93, I'm down for this. I hope we can make this work one way or another. I'll have a discussion at the office about this and see if we can get some added promotional value. Lets follow up in PMs. -ReCorpH

ReCorpH · ‎10-03-2018

Hey @GothMoth, This is pretty exemplary issue-post. You provided as much info as possible and as far as I can see there is no need for further documents. We'll ask if payments deparment asks for something more. For now only thing we can do is wait. Once again, apologies for the inconveniences caused.

ReCorpH · ‎10-03-2018

@Audrius9111 Hey mate, chill down. :P

ReCorpH · ‎10-03-2018

Hey @GothMoth, Thanks for reporting. I've sent this to our payments department and we'll update you as soon as we know more. Sorry for the inconveniences caused.

ReCorpH · ‎02-03-2018

Hello @Natlh5, Issue should be fixed now, please let us know if the message still pops up. Have a good evening!

ReCorpH · ‎28-02-2018

Hello there @Bufni! Please take a look at this thread: https://www.unibetcommunity.com/t5/Poker-Help/Thread-for-poker-result-requests/m-p/87799#M20 Have a good one!

ReCorpH · ‎28-02-2018

Hey @Geo123, Unfortunately a picture of the card will not suffice in this case, as you mentioned the card is lost and replaced with a new one. (Is it safe to assume that the card is reported as lost/stolen?) As @Jeppe-Unibet previously mentioned, we'll need the following: "You can go to your bank and ask them to write, sign and stamp a small document, stating that card xxx is no longer in use and that it belonged to person xxx." The bank should indeed comply with this request, as it's not an uncommon one, and I've seen multiple of these documents myself. Please let us know if you have any troubles with this and we'll be happy to assist further.

ReCorpH · ‎24-02-2018

Hey @steppek77, Regarding withdraws, when the state is "processed" it's completely out of our hands after that. This is not a process we can speed up as we don't own the banks or the service providers. I do apologize for the delay with the withdraws, but unfortunately there was nothing we could do about it. Please bear in mind that the money moves during "business days" which does not include weekends.

ReCorpH · ‎06-02-2018

Hey @Stuart, Do you happen to have an example tournament this happened? (starting time is enough) Might help, I'll send this forward tomorrow to be checked upon again. As @jonny2192 said sounds like it's related to the older bug that was affecting late registration time because of the number of players. If this is the case then I'm sure there should be a fairly easy fix for this. Thanks in advance.

ReCorpH · ‎06-02-2018

Hey @triceraatopp! Good luck on your journey to riches! And good luck especially on the live tour qualifiers, hopefully you'll bink all the packages!

ReCorpH · ‎31-01-2018

Hey @Betzcom, Thank you for reporting these. As for first one, this has been investigated and appropriate action has been taken. Please do report if you come across something similar again. For the second one, I can only confirm what community members have replied, this is just people messing with eachothers.

ReCorpH · ‎14-01-2018

Hey @4soul, You will receive a ticket if you are down 20€ for the week. Only cash is included in this, so if you lose 20€ and don't play any cash games after that (or have played previously) then you will receive a ticket, no matter if you won on MTTs/SNGs. Like NMPfan said, if you lose 500€ on monday but win 490€ tuesday-sunday you will not be eligble for the ticket, as the total loss is 10€.

ReCorpH · ‎07-01-2018

Issue fixed now. Once again, apologies for the inconvenience caused.

ReCorpH · ‎07-01-2018

Thanks for opening a thread @rizn, issue has been reported. Sorry for the inconveniences caused.

ReCorpH · ‎10-12-2017

Hey all, Issue should be fixed and client is working normally. Please do report if you still experience issues.

ReCorpH · ‎10-12-2017

Hey all, Problem is reported and being looked in to. Will be fixed ASAP. Sorry for the inconveniences caused.

ReCorpH · ‎05-12-2017

Good afternoon @DepchZ, As you mentioned, the blocks have been removed as of yesterday. Originally poker was blocked due to security checks, which will happen from time to time. Unfortunately due to nature of the checks that's as much information as I can provide. When it comes to future perception and use of the account, this will not change in any way, shape or form. Regarding the time that was used on these checks, yes, it was excessive and that is a mistake on our part. These checks normally take a maximum of few days. Even tho I sent the case forward as soon as I saw the thread, the reply from the relevant department took too long. Apologies for the delays and inconveniences caused. Please feel free to ask if there is something I can still clarify, I'll reply to the best of my abilities.

ReCorpH · ‎01-12-2017

Hey @DepchZ and thank you for bringing this up. I've sent the case to the relevant department for a review. Unfortunately there will be no answer today, but hopefully tomorrow. I also added Jeppe and Marco to the chain, we'll give you an updated as soon as we get one. Apologies for the inconvenience.

ReCorpH · ‎30-11-2017

^^Just click these ^^

ReCorpH · ‎29-11-2017

Hello @Meruem666 and welcome to the Community! The withdraw was on hold due to routine security checks. I can now confirm that the checks are done and withdraw has been approved. Feel free to contact us again if you have any further questions. Apologies for the delay.

ReCorpH · ‎26-11-2017

Hey @JRE. Well I can give you the most important 3 advices. Practise, practise, practise. Also there is loads and loads of free material on the internet you can read/watch. A good place to start would be UnibetPoker ambassadors on Twitch, https://www.twitch.tv/team/unibetpoker, Ian Simpson is currently live on https://www.twitch.tv/iansimpsonpoker Hope you enjoy the game we love!

ReCorpH · ‎26-11-2017

Hey @coconuts, Thank you for reporting these, both accounts suspended.

ReCorpH · ‎13-11-2017

Hey @Esir, You will receive a PM from Marco shortly. Sorry for the confusion. -ReCorpH

ReCorpH · ‎13-11-2017

Hey @Esir! I'm glad (and sorry?) to say that your results from last week does not quite get you Super Double Trouble ticket! Please ask if there is anything more I can do. -ReCorpH

ReCorpH · ‎28-10-2017

Hey @haos, Thank you for reporting these. Accounts have been suspended. We do everything in our power to prevent these cases. It's super important that you guys keep on reporting the accounts as fast as you see them, so we can take immediate action. -ReCorpH

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