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ReCorpH
Moderator ReCorpH
Moderator
since ‎29-05-2016
yesterday
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1920
Posts
2415
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105
Solutions
Latest Contributions by ReCorpH
  • Topics ReCorpH has Participated In
  • Latest Contributions by ReCorpH
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Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
Wednesday
2 Likes
Wednesday
2 Likes
I can surely add one bet for the ones who won multiple if that's something you guys want!  ... View more

Re: I BET KAREEM HUNT OVER

by Moderator ReCorpH in Betting and Sports
Wednesday
Wednesday
Hey @GhostyToasty, I'll check the bet soon but I don't think it would change by itself. ... View more

Re: Withdrawal requests being canceled and no comm...

by Moderator ReCorpH in Deposit and Withdraw Help
Tuesday
Tuesday
Hey @Fish0707! This is actually reversed by the provider after we have approved it, which is why we have not sent out communication about it. I agree that once it has been amrked as failed or returned tho communication should be sent and will pass that forward. Were you provided with a reason for this and what you should do by CS? If not, let me know and I'll get some instructions. ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
Tuesday
Tuesday
Could you check and confirm if you've received 1 or 6 freebets @CristianPoker80? ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
Monday
1 Like
Monday
1 Like
Yes @Besic HUF and multiples are still unsorted. I might have to lower the value of each freebet to 9999HUF if I can't have this fixed soon.  ... View more

Re: Campaigns, promos and bonuses

by Moderator ReCorpH in Casino & Live Casino
Monday
Monday
Sorry went by me, did you contact CS about this and they fixed it? ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
Monday
1 Like
Monday
1 Like
Yes @justkoko I'll take a look asap. ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
Monday
Monday
Hey @tipsbhoy1888, could you confirm if you've received one or 9 freebets? ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
Sunday
4 Likes
Sunday
4 Likes
Most are credited and rest will follow. If you have multiple btes or account in HUF it'll take a bit longer still. ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
a week ago
10 Likes
a week ago
10 Likes
Sometimes there are issues that can't be foreseen. But we can have it as a standard practice to say that "prizes will be credited within a month" from now on. Then it'll be a nice surprise for people when they are actually credited within the same or a few days.  When I myself say that prizes will be credited the next day for example, that's when I schedule it for my to-do list for the next day. Then if there's any issues and I'm not able to do it, then I'm not able to do it and have to reschedule. I agree that the communication should be better then and that's something I'm working on and something that will get better when there's a whole team of moderators here. And what comes to communication, some members have received their freebets now but most have not. And for everyone who has their account in HUF and won more than 50€ in freebets please send me another message. The system wont let me issue more than 10 000 in ayn currency (And as HUF is as is, 50€ is way more than 10 000). We will figure out a way to get you credited as well.   ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
a week ago
2 Likes
a week ago
2 Likes
@shobolanul I have all of the NFL prizes lined up for tomorrow, including the overall leaderboard.   ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
a week ago
13 Likes
a week ago
13 Likes
You've got to be kidding me @SCOBY. No matter how much I enjoy being here in the Community, this is still a job for me. There is so much going on behind the scenes that most users have no clue of. My days off are my days off, and I did send the list forward to be credited while I was off which obviously didn't happen then so I am here to fix it. Earlier I couldn't access the tool to credit any prizes due to an expired password which needs to be updated while being connected to the company network, and as COVID is still going on everyone is working from home so it was an impossible task without the help from IT. I don't need to explain this but I hope this sheds some light. ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
a week ago
8 Likes
a week ago
8 Likes
Hey, I did send a list for the remaining ones to be added before I left for my days off but they have not been added it seems. I'll get on it myself. ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
2 weeks ago
1 Like
2 weeks ago
1 Like
Morning everyone! Could the ones who have not received it please send me a PM? ... View more

Re: Verification

by Moderator ReCorpH in Verification Help
2 weeks ago
2 weeks ago
Hey again @AndrewJoyce96, it's from PTSB, does that sound familiar?  ... View more

Re: Verification

by Moderator ReCorpH in Verification Help
2 weeks ago
2 weeks ago
Hey @AndrewJoyce96, I think there's a mistake in the last request. I'll get familiar with the case and let you know asap!  ... View more

Re: Says I'm verified - but I'm not

by Moderator ReCorpH in Account Help
2 weeks ago
2 weeks ago
Hey @TrickyNikki, apologies for the delay. There is a document request pending now on the site, you can upload the documents directly there ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
2 weeks ago
5 Likes
2 weeks ago
5 Likes
Hey,  Everyone who has replied to my PM will have their freebet(s) today.   ... View more

Re: Verification Errors, Constantly...

by Moderator ReCorpH in Verification Help
2 weeks ago
2 weeks ago
Hey @AV_Brady, I'll take a look. ... View more

Re: Private poker tournament not showing

by Moderator ReCorpH in General Poker
2 weeks ago
2 weeks ago
Name and password are the same as usual and tournament should show up an hour before it starts. ... View more

Re: Private poker tournament not showing

by Moderator ReCorpH in General Poker
2 weeks ago
2 weeks ago
Hey @rcmd! I've set up a one off tournament for today for you guys; Registration 45 minutes before start Shown 1 hour before start 9 hours after start Late registration 2 blind levels Start time 03/01/2021 19:00 ... View more

Re: Private poker tournament not showing

by Moderator ReCorpH in General Poker
2 weeks ago
2 weeks ago
Thanks @rcmd! I'll check if I can find it, but I'm pretty sure Andy is working tomorrow and will take a look at the emails asap.  I've also edited out some information from your post above. ... View more

Re: Account verification two weeks?

by Moderator ReCorpH in Verification Help
2 weeks ago
1 Like
2 weeks ago
1 Like
Hey @nt I've just sent you a message! I wanted to have this sorted first but was unable to do so yet. :/ ... View more

Re: Private poker tournament not showing

by Moderator ReCorpH in General Poker
2 weeks ago
2 weeks ago
Hey @rcmd, please reply to the confirmation email you've received. Will most likely not be fixed for today unfortunately but as I don't know how it was set up (was it supposed to be set up for how many weeks etc) I can't change it right now ... View more

Re: Deposit problem

by Moderator ReCorpH in Verification Help
2 weeks ago
2 weeks ago
Hey @mango, please contact our Customer Service and they will instruct you further.   ... View more

Re: Account verification two weeks?

by Moderator ReCorpH in Verification Help
2 weeks ago
1 Like
2 weeks ago
1 Like
Sure @nt, I'll send you a message shortly! ... View more

Re: Account verification two weeks?

by Moderator ReCorpH in Verification Help
2 weeks ago
2 weeks ago
You should have received an email a few hours ago! Let me know if there's nothing and I can PM you here. ... View more

Re: Advent Day 24 - A Premier League Christmas

by Moderator ReCorpH in Community Advent Calendar 2020
2 weeks ago
1 Like
2 weeks ago
1 Like
Thanks all, this is a bit unconventional way but this way we get them prizes credited! ... View more

Re: Player disabled

by Moderator ReCorpH in General Poker
2 weeks ago
2 weeks ago
Hello @TE1942, Could you contact our Customer Service please? They will instruct further! ... View more

Re: Private poker tournament not showing

by Moderator ReCorpH in Poker Help
2 weeks ago
2 weeks ago
I've set up a tournament with the same exact details (Only difference is that this is only for today). Password and everything will be the same, and it'll hopefully show up in the lobby within an hour.  ... View more
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