Community

Hey @Lecterios2, you got it activated now?  ... View more

Hey @UpizGaNy,  I checked and didn't find the information myself, I'll pass the question along. ... View more

Hey @Lecterios2 and welcome to the Community! Could you PM me a screenshot of the whole email that was sent? I can see nothing in your account that would prevent claiming this. Did you try to clear cookies & Cache and then go check "My Bonuses" page? ... View more

I'll try to get an update on the Bounty Boss today, by latest tomorrow afternoon. ... View more

Hey @Boby, With the exchangers, we've stopped the manual ticket exchanges. Unfortunately the only ones available for now are in the lobby for tomorrow.  ... View more

Hey @Jennytr and welcome to the Community! I will have to check this, but there is a correct way to do bonus hunts. If you have bonus money and you leave the bonus rounds waiting until you've "stashed" enough of them, make sure your balance does not go to 0 or the bonus is not cancelled or you haven't accepted a new bonus. Then the winnings will be as bonus money as well and that should be ok. I will confirm this and let you know. ... View more

Edit:  Found it. Thanks @EatMoreNaga ! He sent a link above where you can search the certificate, type in "Kindred" in the search area and the results will show it. ... View more

Hey @ozzy123, Unfortunately I don't have an answer to that, as it's checked by a separate team. I will let you know when I know more.   ... View more

Hey @ozzy123, I'm glad to say that the latest documents has been approved, the withdrawal will be checked by the team ASAP. ... View more

Hey @K1NGSAM, First of all apologies for the whole case. This has been a mess of misscommunication (and in some parts no communication) from our side. The document requests has not been updated or communicated correctly and in the provided timelimits.  However, I'm glad to say that everything is in order now, and your withdrawal has been approved from our side and should get processed to your Neteller soon. I've also added an MTT ticket to your account as a sign of goodwill and compensation for this mess.   @Messwithme, There are multiple different types of verifications that can happen at any time during a customer journey. We of course can not publically announce the different reasons as that would completely mitigate the reasons behind these requests. In this case it's obviously clear this was a mess and a mistake from our side which prolonged the verification. ... View more

Hey @ThEgUnZaa, I looked at your account and there was no tickets there. Were you able to use it? ... View more

Hey @Mud5hark, Someone will respond to that, but it might take up to 72 hours (On weekends especially). ... View more

Hey @vankudothmurthy, and welcome to the Community! Apologies for the late reply! There is only one block on withdrawals on your account at the moment, which will be removed once verification documents are accepted. Your case should be handled shortly, as I've raised the priority to the highest one.  All gameplay is available for you already. ... View more

Hey @TRK1, and welcome to the Community! I can see that this was sorted via Customer Support this morning. Please let me know if there's any issues or anything I can do for you.   ... View more