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Hey @GothMoth, This is pretty  exemplary issue-post. You provided as much info as possible and as far as I can see there is no need for further documents. We'll ask if payments deparment asks for something more.   For now only thing we can do is wait. Once again, apologies for the inconveniences caused. ... View more

Hey @GothMoth, Thanks for reporting. I've sent this to our payments department and we'll update you as soon as we know more. Sorry for the inconveniences caused. ... View more

Hello @Natlh5,   Issue should be fixed now, please let us know if the message still pops up. Have a good evening!  ... View more

Hey @Geo123,   Unfortunately a picture of the card will not suffice in this case, as you mentioned the card is lost and replaced with a new one. (Is it safe to assume that the card is reported as lost/stolen?)  As @Jeppe-Unibet previously mentioned, we'll need the following: "You can go to your bank and ask them to write, sign and stamp a small document, stating that card xxx is no longer in use and that it belonged to person xxx." The bank should indeed comply with this request, as it's not an uncommon one, and I've seen multiple of these documents myself.  Please let us know if you have any troubles with this and we'll be happy to assist further. ... View more

Hey @steppek77,   Regarding withdraws, when the state is "processed" it's completely out of our hands after that. This is not a process we can speed up as we don't own the banks or the service providers. I do apologize for the delay with the withdraws, but unfortunately there was nothing we could do about it. Please bear in mind that the money moves during "business days" which does not include weekends.      ... View more

Hey @DepchZ and thank you for bringing this up.  I've sent the case to the relevant department for a review. Unfortunately there will be no answer today, but hopefully tomorrow. I also added Jeppe and Marco to the chain, we'll give you an updated as soon as we get one. Apologies for the inconvenience.  ... View more

Hey @Esir!  I'm glad (and sorry?) to say that your results from last week does not quite get you Super Double Trouble ticket!  Please ask if there is anything more I can do.  -ReCorpH ... View more

Hey @mafu,   First of all apologies for the delay in withdraw. In case Jeppe or Marco don't pick this up later on, I'll check the issue at the office in the evening.  Security checks are done on verified accounts as well, and we do these checks to keep your account and your funds safe. Small delays are expected during these checks, but 4 days should not happen, and if that is the case then it is a mistake on our side. I don't have access to backoffices right now, but it sounds like a routine security check and as you said the withdraw needs what we call a dual approval. (Between employees and management) In case there is any document requests pending (Which you can see from your account) please send the documents asked for in good quality pictures. In case there is a request for a certain Credit/Debit card, please DO NOT cover the last 6 digits as you will have to send a new picture with the last 4 digits visible.  Again, apologies for the delay and not being able to assist further at this moment. Please feel free to ask if you have any questions.   -ReCorpH ... View more