danny27dt Posted July 23, 2019 Share Posted July 23, 2019 What is the problem? I can't play. :( 1 Link to comment Share on other sites More sharing options...
wwaanneess Posted July 23, 2019 Share Posted July 23, 2019 same here, big potato :)also table position & sizings are way off, please change it back as usual, because that's actually much more easy & better than other sites 1 Link to comment Share on other sites More sharing options...
Patric-Unibet Posted July 23, 2019 Share Posted July 23, 2019 Hey @danny27dt @wwaanneess ,could you please share a screenshot of the first two tabs of your dxdiag?Is anyone else having the issue?Thanks Link to comment Share on other sites More sharing options...
wwaanneess Posted July 23, 2019 Share Posted July 23, 2019 dxdiag what now ? :)if i open a table it's a weird size and it's completely black with the numbers in white, like his screenshothope to get it fixed soon, cause i hate play on other sitescheers Link to comment Share on other sites More sharing options...
danny27dt Posted July 23, 2019 Author Share Posted July 23, 2019 Link to comment Share on other sites More sharing options...
wwaanneess Posted July 23, 2019 Share Posted July 23, 2019 tnx for the file @danny27dt so we're the only two with this problem? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted July 24, 2019 Share Posted July 24, 2019 @wwaanneess, seems to only affect very few users, yes - I'm not 100% up-to-date on it though, as I'm still on vacation. Could you share your dxdiag as well? Having more than one helps a great deal, as we can check what you guys have in common. You can simply search for dxdiag in Windows, to open the program. There's also a guide here: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
EL_HEFAZO Posted July 24, 2019 Share Posted July 24, 2019 This is what I get after updating... Can we please have a downgraded version of the software? I also hate playing on other sites. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted July 24, 2019 Share Posted July 24, 2019 @EL_HEFAZO wrote:This is what I get after updating... Can we please have a downgraded version of the software? I also hate playing on other sites.@EL_HEFAZO, sorry to hear you're having issues as well. Afraid that's not an option at this stage. Please share the dxdiag details as requested above as well and explain the issue in more detail (does it happen after you enter your login credentials or right away when you open the client?), so that we can identify the issue and release a fix for it :) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Nahkahuilu Posted July 24, 2019 Share Posted July 24, 2019 I have this same problem... Link to comment Share on other sites More sharing options...
Nahkahuilu Posted July 24, 2019 Share Posted July 24, 2019 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted July 24, 2019 Share Posted July 24, 2019 @Nahkahuilu, sorry to hear that! Please see above - we really need this info to find the root cause of this issue. You can either send it by PM to Patric or I or just post it here in the thread You can simply search for dxdiag in Windows, to open the program. There's also a guide here: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Nahkahuilu Posted July 24, 2019 Share Posted July 24, 2019 Game table look like this Link to comment Share on other sites More sharing options...
EL_HEFAZO Posted July 24, 2019 Share Posted July 24, 2019 @Stubbe-Unibet, thanks for aswering so fast. The problem is simple: I updated the software to the last version and when the install finished I lunched the software as always and since then I get that blank screen I dont even have the option to put my login credentials.I was reading other bug reports and someone said the issue may have to do with my location. I am from, Chile, southamerica. I am able to login from my mobile phone aswell as from the instant player on the web.Thanks again, cheers! 1 Link to comment Share on other sites More sharing options...
Rushbie Posted July 24, 2019 Share Posted July 24, 2019 @EL_HEFAZO wrote: @Stubbe-Unibet, thanks for aswering so fast. The problem is simple: I updated the software to the last version and when the install finished I lunched the software as always and since then I get that blank screen I dont even have the option to put my login credentials.I was reading other bug reports and someone said the issue may have to do with my location. I am from, Chile, southamerica. I am able to login from my mobile phone aswell as from the instant player on the web.Thanks again, cheers Stubbe is on a vacation, as you can see from his signature, and quite frankly personally would just toss the laptop to the sea with worldclass, olympic record throw :laugh: 3 Link to comment Share on other sites More sharing options...
EL_HEFAZO Posted July 24, 2019 Share Posted July 24, 2019 @Rushbie wrote: @EL_HEFAZO wrote: @Stubbe-Unibet, thanks for aswering so fast. The problem is simple: I updated the software to the last version and when the install finished I lunched the software as always and since then I get that blank screen I dont even have the option to put my login credentials.I was reading other bug reports and someone said the issue may have to do with my location. I am from, Chile, southamerica. I am able to login from my mobile phone aswell as from the instant player on the web.Thanks again, cheers Stubbe is on a vacation, as you can see from his signature, and quite frankly personally would just toss the laptop to the sea with worldclass, olympic record throw :laugh:Hahaha, I will have to call @Patric-Unibet then. Can you please take a look at my issue? I dont want to deposit into another site and get used to different formats and structures. I need to get my daily piece of bread :) 1 Link to comment Share on other sites More sharing options...
Patric-Unibet Posted July 24, 2019 Share Posted July 24, 2019 Thanks @EL_HEFAZO .Stubbe and I shared the info with the devs to check on the root of the issue.Stubbe will be back Friday, he's the tech genius and will chase to get it fixed asap :)Apologies for any inconvenience caused 1 Link to comment Share on other sites More sharing options...
EL_HEFAZO Posted July 24, 2019 Share Posted July 24, 2019 Thanks @Patric-Unibet and @Stubbe-Unibet, I will wait for a fix.I would play via mobile or instant play poker but the multitable limitation kind of not make me want to play... I will see.Cheers! Link to comment Share on other sites More sharing options...
Dr_Yevskij Posted July 24, 2019 Share Posted July 24, 2019 I can't even see my holecards. When I leave the table, client crashes. You owe four big blinds. Just shut it all down and get it right. Disaster. 1 Link to comment Share on other sites More sharing options...
FreakyPrince Posted July 24, 2019 Share Posted July 24, 2019 Hi Guys I've got the same problem after updating!! :( @Patric-Unibet @Stubbe-Unibet The lobby looks right, but when I open any cashgame or mtt, i've got the same screen as showed above... Black :( 1 Link to comment Share on other sites More sharing options...
Dr_Yevskij Posted July 24, 2019 Share Posted July 24, 2019 Unibet is maybe the worst when it comes to customer service when this sort of disaster happens. No information. Little response. And as it seems. Nothing is done. Shut the damn client down when it is not operating properly!!! What Unibet needs to do here is get a firm grip on the balls og Relax Gaming and squeez really hard. Link to comment Share on other sites More sharing options...
Dr_Yevskij Posted July 24, 2019 Share Posted July 24, 2019 The one response we get is from a guy on vacation! Kudos to him, but isn't that just hilarious? Link to comment Share on other sites More sharing options...
Dr_Yevskij Posted July 24, 2019 Share Posted July 24, 2019 "stubbe will be back on friday" How is that for caring about the customers? Geez. Time to leave UB, I reckon. This is friggin outrageous. Link to comment Share on other sites More sharing options...
Imonibus Posted July 24, 2019 Share Posted July 24, 2019 @Stubbe-Unibet@Patric-Unibet I'm experiencing a similar issue. My client crashes to desktop after attempting to start a table. I sent everything to the info e-mail but I have a small theory which might be helpful to the team in resolving these issues. I shall copy paste my original message to the info e-mail. I won't attach the files here though.If it is any help, I noticed that every person that is having issues with the update (in the thread here: https://www.unibetcommunity.com/t5/General-Poker/BUG-update/td-p/262090) seems to be using a laptop and are experiencing rendering issues. My log states that most of the assets are loaded but it never gets to load the table assets. This could be an issue related to integrated graphics cards (specifically, Intel). Though I did try forcing both my dedicated Radeon and re-forcing Intel integrated and the issue did not resolve itself.RelaxCEF.log recently dumped errors into it (after reinstalling the client and trying again). Attached that as well as it actually has error messages in it. There are: 1) Failures to CreateMapBlock 2) An attempt to access a missing file causing the pipe to end. 3) Critical error -8. 4) Inconsistent LRU.Finally, I noticed that after reinstalling my Unibet Poker client the "CoherentUI" folder no longer appears but it used to exist in previous versions. CoherentUI assets and libraries could be completely unrelated to the issue but I thought I should mention it.A few additional thoughts:1) Laptops might be a red herring as I can only access the info contained in this thread.2) As far as I understand, the client assets and the table assets are separated and loaded through different APIs/assets/applications. There seems to be a rendering issue with the table assets as most people (outside of me) can actually get to the tables but no assets/graphics/textures are loaded as indicated by the black/white screens.3) So far it seems to a be a rendering or file access issue. I tried changing directories (in case Win10 decided to be capricious in the Program Files folders) but that didn't help either.4) The difference between my issue and the issues of others in this thread might have to do with cached or old files from previous installations. Since I am only a member of the community since April (or March, can't recall when I started) I might have had a "fresher" installation without previous cached or old files causing my client to CTD.5) Finally, I noticed that the RelaxCEFHelper started using significantly more CPU resources after the update as I start the client. RelaxCEFHelper now maxes out my CPU for a few seconds and the login screen has gotten a bit laggy. Since there also seems to be an issue with file access (as indicated in the logs for CEFHelper), I'd venture to guess that something has been updated for RelaxCEFHelper which could be causing the issue. 2 Link to comment Share on other sites More sharing options...
HonorTheGame Posted July 24, 2019 Share Posted July 24, 2019 Unfortunately, after the update I can't even open the Unibet Poker app, as it crashes. I thought it is something internal and I have cleaned/checked/updated my registries and updated the video driver, etc. (ATI Radeon R5 as the colleague from above), but no succes. 1 Link to comment Share on other sites More sharing options...
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