An1mal Posted July 2, 2018 Share Posted July 2, 2018 Hi, i won Cash Game Festival package to Bulgaria and havent received no details about event ( hotel, casino, cash game token and etc.). Package won on 2018-06-20. I tried to contact them directly but they did not respond. Link to comment Share on other sites More sharing options...
RayL Posted July 3, 2018 Share Posted July 3, 2018 Hi @An1mal, thanks for letting us know about the communication bug with them. I've reached out to our Poker department in order to advise on the channel the communication should happen. Thanks for letting us know, I'll be sure to update you as soon as I have an answer from them. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
HonorTheGame Posted July 15, 2018 Share Posted July 15, 2018 Hi, I've also won a package( on 11.07.18 ) for the Cash Game Festival in Bulgaria and I'm waiting for the additional details. @RayL - can you raise it with the relevant department, please? Thank you. Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2018 Share Posted July 16, 2018 Hi @HonorTheGame, The Cash game Festival tournament is an affiliate from which we don't house the information in our systems unfortunately. Did you try contacting them via https://www.cashgamefestival.com/, through their onsite message feature? If yes, was there no answer received yet? Let us know if there is a bug in the communication. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
HonorTheGame Posted July 26, 2018 Share Posted July 26, 2018 Hi @RayL, I've emailed the guys from Cash Game Festival and they told me they've forwarded my message to the correct contact from Unibet to manage this, but still no answer from Unibet department so far. Can you look into it?Regards,Dan Link to comment Share on other sites More sharing options...
RayL Posted July 26, 2018 Share Posted July 26, 2018 I can't confirm this just yet @HonorTheGame but we have received an e-mail from our head of Poker to have a meeting one of these days regarding this so information has definitely started moving. I am fairly positive that good news is on it's way regarding Cash Game communication :) after everything is clarified, I'll be more than happy to create a public post and attract everybody's attention to the new changes. Stay tuned! /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
An1mal Posted July 31, 2018 Author Share Posted July 31, 2018 Hi, any news ? You know festival starts next week... Link to comment Share on other sites More sharing options...
Janek Posted July 31, 2018 Share Posted July 31, 2018 @JeppeL @RayL Can I play qualifier for the Cash Game Festival in Bulgaria and if I win package postpone it to Malta in September or do i have to wait for Malta qualifier? Link to comment Share on other sites More sharing options...
Patric-Unibet Posted August 1, 2018 Share Posted August 1, 2018 Hi all,first of all apologies for the lack of communication when it came to Cash Game Festival packages.The more detailed information should usually come from the organizers (hotel information, etc.).First of all, if you let us know in advance, we can postpone packages to later events, so that is not a problem and I've done this already a few times.For the Bulgaria event, the hotel is the Platinum Casino and Hotel in Sunny Beach.Hotel room can be either twin or a double room, so it okay to bring someone with you.300 EUR travel money should have been paid to all qualifiers already.For the cash games itself, you just have to show up in the casino with your ID and you will receive 500 EUR in chips to play, the amount of time you play and if you add any of your own money to it, etc. this is all up to you.If you have any more questions, please let me know, I will follow this thread from now on and take care of the communication in the future, so this doesn't happen again.Please note I will be in Bucharest from tomorrow till Monday for the Unibet Open, so answers might take a bit longer.Thanks Link to comment Share on other sites More sharing options...
PinkBamba Posted August 1, 2018 Share Posted August 1, 2018 Hi ! Answer please For the cash games itself, you just have to show up in the casino with your ID and you will receive 500 EUR in chips to play____ where to look your id number?where to come for check-in at the hotel? on the basis of what will be settling?the organizers did not answer a single letter a month and fly out in a week. and no information where to go, what documents, except for the passport, to have with you. Explain please. I just do not want to get far to Bulgaria, I would not want force majeure. Link to comment Share on other sites More sharing options...
AndreiBN Posted August 1, 2018 Share Posted August 1, 2018 @PinkBamba wrote: Hi ! Answer please For the cash games itself, you just have to show up in the casino with your ID and you will receive 500 EUR in chips to play ____ where to look your id number?Hi @PinkBamba and welcome to the community ,Sure @Patric-Unibet can provide a better answer , but just so you have some info :Your ID = your Passport , you don't need to look for any id number . The organizers have the list with the winners and you just need to prove your identity.@PinkBamba wrote: Hi ! Answer please where to come for check-in at the hotel? on the basis of what will be settling?You will have to check in at Platinum Casino and Hotel in Sunny Beach , the same way as you would check in as a guest. Just have with you an ID ( Passport ) and they aalready have you registered there.For all the other questions , hope you'll get proper answers. :) "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
PinkBamba Posted August 1, 2018 Share Posted August 1, 2018 thanks for the answer. The fact is that my passport details do not appear anywhere on the Unibet Poker( only name, surname, date of birth and home address Link to comment Share on other sites More sharing options...
Patric-Unibet Posted August 1, 2018 Share Posted August 1, 2018 Hey @PinkBamba,where to look your id number?As mentioned by @AndreiBN, you just need an identification document (passport or local ID card)where to come for check-in at the hotel?What @AndreiBN said, just show up at the mentioned hotel and your name is already registered and you can do the check inon the basis of what will be settling?Don't really know what you mean here? Do you mean the 500 EUR in chips you receive?Just show up at the casino, show your ID, they have you on the list and give you 500 EUR in chips to play.There are no rules what to do with those chips, so there is no minimum or maximum of hands, no specific limit or game you have to play, this is entirely up to you.Let me know if you need help with anything else Link to comment Share on other sites More sharing options...
PinkBamba Posted August 1, 2018 Share Posted August 1, 2018 But they do not have my passport number( Link to comment Share on other sites More sharing options...
Patric-Unibet Posted August 1, 2018 Share Posted August 1, 2018 We got your name, date of birth, nationality, we don't need your passport number :)Unless your name twin shows up exactly at the same time in Bulgaria, you should be safe ;) Link to comment Share on other sites More sharing options...
AndreiBN Posted August 1, 2018 Share Posted August 1, 2018 @PinkBamba wrote: But they do not have my passport number(They don't need your passport number @PinkBamba . You have a Unibet account , so when you verified your Unibet account , you had to provide an ID. Every ID ( local card or passport ) contains a unique number of that person , so when you won the package through Unibet , they have all your details . "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
PinkBamba Posted August 1, 2018 Share Posted August 1, 2018 @AdreiBN @Patric-Unibet Thank you very much for the clarification! This will be the first poker trip! I do not want anything to go wrong Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted August 1, 2018 Share Posted August 1, 2018 Best of luck @PinkBamba I know how you feel, but you should really enjoy it.😃 "How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?" Link to comment Share on other sites More sharing options...
PinkBamba Posted August 1, 2018 Share Posted August 1, 2018 read that at such events selected from the satellite give out strips of rooms or ready-made clothing with an emblem. is it true? Link to comment Share on other sites More sharing options...
PinkBamba Posted August 1, 2018 Share Posted August 1, 2018 @GR1ZZL3R thank you Link to comment Share on other sites More sharing options...
HonorTheGame Posted August 3, 2018 Share Posted August 3, 2018 Hi @Patric-Unibet, can you please postpone my package - Bulgaria- > for the next Cash Game Festival in Bratislava.The details for this one came late and it takes time to arrange my schedule and plan the trip, so don't think i can't arrive to the Cash Game Festival in Bulgaria in time (although i would have wanted very much). Please let me know if it is duable, as you mentioned in the post. Thanks! Link to comment Share on other sites More sharing options...
Patric-Unibet Posted August 4, 2018 Share Posted August 4, 2018 Hi @HonorTheGame,I have moved you to Bratislava, apologies for the lack of information, I'm personally working on a solution to improve the process a lot in the future.Thanks Link to comment Share on other sites More sharing options...
HonorTheGame Posted August 4, 2018 Share Posted August 4, 2018 Thank you, @Patric-Unibet ! Link to comment Share on other sites More sharing options...
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