MeX10K Posted December 5, 2017 Share Posted December 5, 2017 @JeppeL check PM again this link should works since i opened it on other PC without login to twitter and works :D Link to comment Share on other sites More sharing options...
Michelle293 Posted December 5, 2017 Share Posted December 5, 2017 Well, i played the 10 freespins, won 0.95 euro, then closed the slot, opened it again and no 50 freespins.Played to roll 0.95 euro until i was down to 0.05 cents. Again, closed and opened Twin Spin Delue and no 50 freespins.What's next @JeppeL 😃 ?Edit: I logged out and tried again but it's only 0.05 euro from 10 fs i played earlier.I wonder if i have to clear any amount won from first set to receive the other set, maybe? @JeppeL Link to comment Share on other sites More sharing options...
alexkurbat Posted December 5, 2017 Share Posted December 5, 2017 @JeppeL I miss 50 spins, thank you Link to comment Share on other sites More sharing options...
JeppeL Posted December 5, 2017 Author Share Posted December 5, 2017 @Michelle293 Let's try one last thing please, log out of your account and back in, if that doesn't work I'll check with the releveant department :)@alexkurbat Please send me a private message with the link to your winning tweet :)@MeX10K It's working now, but I'll hold off on trying to have them added until I hear back from Michelle, as I might need to contact them about two sets of spins if hers isn't working from the advice above. Former Community Manager Link to comment Share on other sites More sharing options...
IGotTheLUCK Posted December 5, 2017 Share Posted December 5, 2017 I haven't even received my 10 freespins yet :I Link to comment Share on other sites More sharing options...
JeppeL Posted December 5, 2017 Author Share Posted December 5, 2017 @Michelle293 My bad, they where added to Twin Spin before, but they're available on Twin Spin Deluxe now :)@MeX10K @alexkurbat The 50 spins should be available on Twin Spin Deluxe for you guys now as well :) Former Community Manager Link to comment Share on other sites More sharing options...
alexkurbat Posted December 5, 2017 Share Posted December 5, 2017 @JeppeL thank you Link to comment Share on other sites More sharing options...
Michelle293 Posted December 5, 2017 Share Posted December 5, 2017 Still no 50 freespins. I logged out and tried again but it's only 0.05 euro from 10 fs i played earlier.I wonder if i have to clear any amount won from first set to receive the other set, maybe? @Jeppe-Unibet Link to comment Share on other sites More sharing options...
JeppeL Posted December 5, 2017 Author Share Posted December 5, 2017 @Michelle293 Please try and log out of your account and back in again :) Former Community Manager Link to comment Share on other sites More sharing options...
Michelle293 Posted December 5, 2017 Share Posted December 5, 2017 I did now and still nothing @JeppeL Link to comment Share on other sites More sharing options...
JeppeL Posted December 5, 2017 Author Share Posted December 5, 2017 @Michelle293 😞 Mind trying deleting the cookies and temporary files after logging out? Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted December 5, 2017 Author Share Posted December 5, 2017 @IGotTheLUCK You should have the 10 free spins available on the game now :) Former Community Manager Link to comment Share on other sites More sharing options...
IGotTheLUCK Posted December 5, 2017 Share Posted December 5, 2017 Thanks you so much :) I got them :D Link to comment Share on other sites More sharing options...
MeX10K Posted December 5, 2017 Share Posted December 5, 2017 @JeppeL Everything is fine now thanks for help :) Link to comment Share on other sites More sharing options...
Michelle293 Posted December 5, 2017 Share Posted December 5, 2017 I used a registry cleaner on my laptop and cleaned cookies, cache and temp files.Restarted browser, logged in and the same thing, only 0.05 euro and no freespins. I also tried from my smartphone and nothing @JeppeL Link to comment Share on other sites More sharing options...
JeppeL Posted December 5, 2017 Author Share Posted December 5, 2017 @Michelle293 I see, did you try both games just to be sure? Former Community Manager Link to comment Share on other sites More sharing options...
Michelle293 Posted December 5, 2017 Share Posted December 5, 2017 Yes @JeppeL both twin spin and twin spin deluxe. I really start to believe there's an issue with my account, i received 10 free spins from advent calendar and first from twitter and worked..just don't understand. Link to comment Share on other sites More sharing options...
JeppeL Posted December 5, 2017 Author Share Posted December 5, 2017 @Michelle293 Thank you, I'm really sorry this isn't working, but there seems to be some sort of issue that isolated to your account that needs to be looked into. I was just downstairs speaking to a guy who has access to the casino back office. He showed me that the spins are there, but what we can't see is any information that you're actually in the casino and opening the game, which should be there. Could you please post or send a screenshot of you having Twin Spins Deluxe open? We'll pass that along to the Casino Team so they can look into solving it. Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted December 6, 2017 Author Share Posted December 6, 2017 @Michelle293 Please give it another shot, we tried something and re-added the spins - which'll hopefully work :) Former Community Manager Link to comment Share on other sites More sharing options...
Michelle293 Posted December 6, 2017 Share Posted December 6, 2017 Free spins are there @JeppeL :happy: 👼Thank you so much for your help, i really appreciate it 👍 Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.