BillyR23 Posted April 22, 2020 Share Posted April 22, 2020 Hi,I've played a slot tournament where first 20 players got 200 cash spins at 20 Super Slot(from TC there should be no requirements for the winnings from those spins...). From some weird reason I can see this 20 Super Slot only from my mobile device and can't it on web... Also, on my tablet when I open the slot I don't get the free spins at all and it might be because I have another bonus active(I thought it will get cancelled when I activated this one), so if that's the case please cancel the "20 free spins at Big Win 777"(with the requirement on the next deposit).@ReCorpH or other member of the Unibet team here, can you please check this when you have time and see if you can find a solution? I don't mind if I can get the prize won at other slot or the value in poker bonus points(but if it's in free spins I would love to be with no requirements as this prize should have been....).I attached the screenshots from web where I can't find the slot and from my tablet where the slot is available(also with the TC-- tho they're in Romanian...) 1 You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted April 22, 2020 Author Share Posted April 22, 2020 BTW, it was the slots tournament that started on 21st apr. 2020, 1:01:00 EEST and was over on 21st apr. 2020, 21:00:00 EEST... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted April 22, 2020 Author Share Posted April 22, 2020 Here a screenshot of the slot when I open it on my tablet... I can play the slot with real money or pla money but still no free spins from my prize... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted April 22, 2020 Author Share Posted April 22, 2020 I did 2 real money spins on 20 Super Hot just in case this is a requirement to get the prize money but still I can't get the free spins when I open the slot on my tablet(I still can't see it in browser...). @JeppeL, @ReCorpH can you please check this? it's the first time in like 3 years that I win something in a casino tournament and it would be disappointing if I won't be able to enjoy the prize... I don't mind waiting for the problem to be fixed but I would appreciate a reply here to know that someone is working to fix it :) You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted April 23, 2020 Author Share Posted April 23, 2020 Thanks for the pm @ReCorpH :)I'll wait for your investigations and hopefully you'll find a solution to this problem... Here a screenshot when I open the slot from my phone, looks the same as when I open it from my tablet... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted April 24, 2020 Author Share Posted April 24, 2020 Hi again,@ReCorpH I've tried to clear cache & cookies and re-open the game on my phone and tablet but I still can't get the pop-up message with the free spins when I open the slot 20 Super Hot... I've did the same on my browsers too(on win10 x64- chrome and explorer) but I still can't find the slot... BTW, what is the value of a free spin? all I can see in the TC is that the winnings will be added to my balance without any requirements, also at 20 Super Hot I see that the min bet is 0.2 euro with fixed 20 lines(but considering that top20 in this slot tournament got the same prize and it's usually so tough to get ITM in this tournaments I wouldn't be surprised if the value of the free spin isn't just the min bet from the slot)... PS. Is there the possibility to get the value of the prize in any other way? I'm open to any suggestions: free spins at other slot, bonus points, bonus money... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 24, 2020 Share Posted April 24, 2020 Hey @BillyR23, honestly I have no clue what is or even could be causing this. I've been told the spins are there as should and should be visible. I will continue investigating this, but in the meanwhile I've added some BPs to compensate for the value of the Freespins. Sorry for all the hassle. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
BillyR23 Posted April 24, 2020 Author Share Posted April 24, 2020 @ReCorpH thanks for your help :)Also, I'm not sure if I've understood correctly... the value of the 200 free spins is around 4 euro and the 400 bonus points received is instead of the prize or just compensation for the wait? (tho I really don't mind waiting for you to find a solution without any compensation) You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 24, 2020 Share Posted April 24, 2020 It's compensation for the wait that's been going on, and since I know I will most likely not get an answer before monday. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
BillyR23 Posted April 29, 2020 Author Share Posted April 29, 2020 Hi @ReCorpH ,Any update? I still tried a few times this days from my mobile devices with clear cache and cookies but still couldn't see the free spins... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted May 20, 2020 Author Share Posted May 20, 2020 Unfortunately after almoast 1 month I still can't use the free spins from the prize and after tomorrow the bonus will expire...Not sure what to say about this experience as the Live chat tried to help but apparently the prize is there but for some unknown reason I just can't see them(even tho I've cleared cache, cookies and even history from different mobile devices quite a few times during this past weeks...), @ReCorpH also tried and helped a lot during this period- the 400 bonus points as compensation offered a few weeks ago were also quite nice too- so big Thanks for that :)Still, to finally win a prize at Slots tournaments and to end up watching it expire isn't a good feeling... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
Solution BillyR23 Posted May 22, 2020 Author Solution Share Posted May 22, 2020 So, the prize won just expired FeelsBadMan.. it is what it and to close this case I'll just take this post as 'accepted solution' as I guess that's nothing to fix anymore... You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
BillyR23 Posted June 4, 2020 Author Share Posted June 4, 2020 @BillyR23 wrote:So, the prize won just expired FeelsBadMan.. it is what it and to close this case I'll just take this post as 'accepted solution' as I guess that's nothing to fix anymore...Update: Once again I've been reminded of the benefits of being part of this community as @ReCorpH has offered another 1000 bonus points as compensation for this weird error and I'm really pleased with it(with the luck I have in casino lately I doubt I would have earned more than the compensation received- 400 BPs previously and now 1000 BPs); so big Thanks again ReCorpH :) 3 You cannot have a positive life and a negative mind... Link to comment Share on other sites More sharing options...
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