Jami-Unibet

Hey @abhi, the active bonus has now been removed. 🙂

Hey @KoSmoSi! The thread showing how to contact should work, are you getting an error or not seeing the page? You're more than welcome to send me a PM as well and I can try to help to the best of my abilities. 🙂

@LivertoolThis should be sorted now. Let me know if this happens again. 🙂 

Hey @Moving on, I think there's some misscommunication here. Have you received the automatic email which mentions that documents have been requested and if the documents are not provided we might have to close your account for the duration of the verification? 
As for ID, any official identification will work. We do not hold any other documents from you at this time. Let me know if there's any questions you need clarified, happy to help. 🙂

This seems to be some sort of new requirement for all finns.. Were you able to find the questionnaire?

I'll cancel it @Livertool, let me know if the issue isnt fixed with this.

Hey @psrquack, I'll take a look at this.

Hey @User_7441, apologies for the late reply. I can see that you already contacted our Customer Service and the issue is being sorted. 🙂

Hey @Axel111! 
The free bet stake is always removed from the winnings. So you won 25*2.4-25, which in this case leaves you with a profit of 35RON.

Hey @Johan Björkgren and welcome to the Community! Please note that the Community is english only. 🙂
That being said, I've added that information to your account and you should not have any further issues. Let me know if something comes up! 

Hey @TB1 and Welcome to the Community!
I've passed this on to our traders, I'll update you as soon as I know. 

Hey @Brian2021, if it doesn't get checked during the night I will check it during tomorrow! 

Hey @JJ4,
Please try again now. :) 

Hey @ak2, am I correct to assume you created this Community account with the new account you've made? 
Edit: Could you please contact our Customer Service and ask them to activate the Welcome Bonus offer you had activated in the previous account? We have transferred the funds directly to your new account. 

Hey @CardsNRoses! 
For some reason your account had not been listed in the promotion so the book was never sent. It will be sent today (or tomorrow) and as an apology for the delay they have added a beanie as well! So it'll be there as soon as possible, depending on the mailing times. :)

Yay, it's there!

Hey @bigman21498, there might be a longer delay some times but I will escalate this to our payments department. :)

Hey @LittleJoe, unfortunately the bonus will have to be wagered in the timeline that is mentioned in the T&C or it will expire. :( 

Hey @rzrzrz, you should be able to upload a new document now. Make sure you send one with the proof of address as requested as well. Unfortunately I don't have any more details about this than the instructions you have received. 

I've sent this to our traders, will update ASAP. :)

Hey @rd007, it's been approved and processed from our side on 1st, it can take up to 5 business days until it shows up on your account, so lets give it that atleast. And then if it doesn't show up I can escalate it to our payments department! Let me know if you have any questions. :) 

Hey!
I'll take a look at the campaign! I saw you had one 5€ freebet available, is that possibly it? 

Hey @Norwey, I'll take a look at this. :) 

Hey @SimonV,
Thanks for the explanation. As you know by now, using 3rd party payment methods is strictly forbidden. All we can do now is wait until the team handling documents and verification cases will check the documents. We will contact you via email in case we need something else. :)

Hey @GiancarloHP and welcome to the Community!
I've raised the priority of your case to the highest possible and the documents will be sorted shortly. :)