rzrzrz Posted December 25, 2020 Share Posted December 25, 2020 I submitted my documents for verification and the page https://www.unibet.co.uk/myaccount/mydetails/verifyaccount says review 'usually takes minutes', but it's been ages now and it's still not done. It's Christmas and I want to be able to withdraw my money. Anyone can help?@Jeppe-Unibet @ReCorpH Link to comment Share on other sites More sharing options...
rzrzrz Posted December 26, 2020 Author Share Posted December 26, 2020 @ReCorpH any help possible? Kinda sucks for this to happen at Christmas Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 26, 2020 Share Posted December 26, 2020 Hey @rzrzrz! There was an update today, requesting some additional documents. Have you received communication about that? :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
rzrzrz Posted December 26, 2020 Author Share Posted December 26, 2020 Hi, the update was that my proof of address was accepted, and my proof of ID was not.I resubmitted my passport photo and selfie with my passport in it.Now: - My proof of address has become unverified again (?) - My proof of ID has become verified. - My selfie with my proof of ID has become unverified (how's this possible when my ID is verified?)Don't understand what's going on now @ReCorpH Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 26, 2020 Share Posted December 26, 2020 @rzrzrz you will receive proper instructions about this via email, I'll ask to re-send it now! :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
rzrzrz Posted December 26, 2020 Author Share Posted December 26, 2020 @ReCorpH This is the email I received.'We require a clear digital photo of ID showing all 4 corners and edges, we also require a clear photos of your ID and proof of address held next to face using only thumb and index finger.'I don't understand at all how the photos I submitted don't meet the guidelines. Besides, on the verification page, it still says 'waiting for review' and doesn't give me any option to upload new photos. I can private message you the photos I uploaded if that would be okay? This is just absurd now, every other major UK book I use has verified me within an hour. Link to comment Share on other sites More sharing options...
Solution Jami-Unibet Posted December 26, 2020 Solution Share Posted December 26, 2020 Hey @rzrzrz, you should be able to upload a new document now. Make sure you send one with the proof of address as requested as well. Unfortunately I don't have any more details about this than the instructions you have received. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
rzrzrz Posted December 29, 2020 Author Share Posted December 29, 2020 @ReCorpH Hi is there any update on my verification? Haven't got any response after uploading everything on Saturday. Sent an email on Sunday regarding this which hasn't been answered as well. Link to comment Share on other sites More sharing options...
rzrzrz Posted December 29, 2020 Author Share Posted December 29, 2020 Nevermind, just managed to get verified, thanks! 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted December 29, 2020 Share Posted December 29, 2020 Sorry I failed to get back to you, glad it's sorted now! Let me know if there's something I can do for you. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now