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Verification


rzrzrz
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Go to solution Solved by Jami-Unibet,

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Hi, the update was that my proof of address was accepted, and my proof of ID was not.

I resubmitted my passport photo and selfie with my passport in it.

Now:
- My proof of address has become unverified again (?)
- My proof of ID has become verified.
- My selfie with my proof of ID has become unverified (how's this possible when my ID is verified?)

Don't understand what's going on now
@ReCorpH 

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@ReCorpH
This is the email I received.

'We require a clear digital photo of ID showing all 4 corners and edges, we also require  a clear photos of  your ID and proof of address held next to face using only thumb and index finger.'

I don't understand at all how the photos I submitted don't meet the guidelines. Besides, on the verification page, it still says 'waiting for review' and doesn't give me any option to upload new photos. I can private message you the photos I uploaded if that would be okay? This is just absurd now, every other major UK book I use has verified me within an hour.

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  • Solution

Hey @rzrzrz, you should be able to upload a new document now. Make sure you send one with the proof of address as requested as well. Unfortunately I don't have any more details about this than the instructions you have received. 

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