I sent my documents over 3 weeks ago to verify and pay back my money from my account.

[ak2]

My account got blocked and they said that there is no chance to unblock it. I need to verify it and then they pay back the money that I had on my account and then I can make a new account. I have sent my documents over 3 weeks ago to verify and pay back my money from my account. Still no response... what's going on?

[Jami-Unibet]

Hey @ak2, am I correct to assume you created this Community account with the new account you've made? 

Edit: Could you please contact our Customer Service and ask them to activate the Welcome Bonus offer you had activated in the previous account? We have transferred the funds directly to your new account.