High-Lander Posted October 4, 2023 Share Posted October 4, 2023 Last few months it takes between 1 and 10 tries to get past the first "page" (See screenshot) after logging in the mobile poker app. I simply have to close the app and try again until it lets me in to play tourneys and cash games. Anyone else has this problem? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 4, 2023 Share Posted October 4, 2023 So just to be sure. After login the above page shows, but the app is frozen/you can't click anything? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
High-Lander Posted October 4, 2023 Author Share Posted October 4, 2023 48 minutes ago, Stubbe-Unibet said: So just to be sure. After login the above page shows, but the app is frozen/you can't click anything? Yes. That is correct, sir Link to comment Share on other sites More sharing options...
High-Lander Posted October 4, 2023 Author Share Posted October 4, 2023 And if I turn the phone from vertical to horizontal, the app crashes. Or vice versa 🙂 I've tried deleting the app and re-installing it. But same problems arise. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 4, 2023 Share Posted October 4, 2023 16 minutes ago, High-Lander said: And if I turn the phone from vertical to horizontal, the app crashes. Or vice versa 🙂 I've tried deleting the app and re-installing it. But same problems arise. What device are you using? And what version of Android/iOS? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
High-Lander Posted October 4, 2023 Author Share Posted October 4, 2023 3 hours ago, Stubbe-Unibet said: What device are you using? And what version of Android/iOS? A samsung smart phone. Android version 11 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 5, 2023 Share Posted October 5, 2023 @High-Landercould you try to delete all locally stored files associated with the app? Uninstall might not delete everything. If you want to be sure that all of the files associated with an app are deleted when you uninstall it, you can clear the app's cache and data manually before you uninstall it. To do this, go to your device's Settings app, then tap on "Apps & notifications" or "Application manager". Find the app that you want to uninstall, then tap on "Storage". Tap on "Clear cache" and then tap on "Clear data". Based on testing done today, I believe that might fix your issue. Would love to hear how it goes, so we can look into a wider fix! Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
High-Lander Posted October 5, 2023 Author Share Posted October 5, 2023 3 hours ago, Stubbe-Unibet said: @High-Landercould you try to delete all locally stored files associated with the app? Uninstall might not delete everything. If you want to be sure that all of the files associated with an app are deleted when you uninstall it, you can clear the app's cache and data manually before you uninstall it. To do this, go to your device's Settings app, then tap on "Apps & notifications" or "Application manager". Find the app that you want to uninstall, then tap on "Storage". Tap on "Clear cache" and then tap on "Clear data". Based on testing done today, I believe that might fix your issue. Would love to hear how it goes, so we can look into a wider fix! Thanks. I regularly clear cache. Today I haven't had any problems with the app, so I guess Unibet has magically fixed the problem. I will see the next few days also if the problem continues. Thanks Link to comment Share on other sites More sharing options...
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