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Posted

I'm discussed with Unibet. I placed a bet on a horse Tuesday night at 10/1. Watched the race on Wednesday , horse duly won at 11/1. Went to my account to see winnings had been paid in and shock horror seen there was on £18.75 instead of over £75. Then on bottom popped up rule 4. Been three withdrawals overnight and all told ended up 85 pence in the pound deduction. There was no message to tell me and horse was bigger price with withdrawals than on night time market. I think I've been ripped off. Ended up betting odds on and only a small better so feel really angry and unless something done about it I won't never ever with this firm again and advise all others on here to do likewise. Be aware they are bad news

Posted

@Harry77 wrote:

I'm discussed with Unibet. I placed a bet on a horse Tuesday night at 10/1. Watched the race on Wednesday , horse duly won at 11/1. Went to my account to see winnings had been paid in and shock horror seen there was on £18.75 instead of over £75. Then on bottom popped up rule 4. Been three withdrawals overnight and all told ended up 85 pence in the pound deduction. There was no message to tell me and horse was bigger price with withdrawals than on night time market. I think I've been ripped off. Ended up betting odds on and only a small better so feel really angry and unless something done about it I won't never ever with this firm again and advise all others on here to do likewise. Be aware they are bad news


I'm sorry @Harry77 but this is just another nonsensical rant by someone who obviously doesn't fully understand the rules of horseracing. The deductions are not by Unibet but an industry standard used by every  bookmaker, you would have been treated exactly the same no matter who you bet with. 

  • Like 2

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Posted

Hi @Harry77 and welcome to the community :)

While I don't really appreciate the "threat" so to speak and calling us "bad news" before there's even been a chance to explain, I had our Sportsbook team look at it and they have confirmed the correct rule 4 was applied to your bet.
Rule 4's are a standard deduction that all bookmakers apply when there are withdrawn horses ( Done as the remaining horses have a much better chance of winning, and in your case a 4/5 and 9/4 were withdrawn which obviously is a major % ). Taking into account the sp of your horse the traders do recognise however that you have been rather unlucky here, and in this case we'd like to do a one time show of goodwill, thus we have paid you out in full at the sp of 11/1. ( £57.15 is the difference which has been added to your account just now ).

/Jeppe

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Former Community Manager
Posted

@JeppeL wrote:

Hi @Harry77 and welcome to the community :)

While I don't really appreciate the "threat" so to speak and calling us "bad news" before there's even been a chance to explain, I had our Sportsbook team look at it and they have confirmed the correct rule 4 was applied to your bet.

Rule 4's are a standard deduction that all bookmakers apply when there are withdrawn horses ( Done as the remaining horses have a much better chance of winning, and in your case a 4/5 and 9/4 were withdrawn which obviously is a major % ). Taking into account the sp of your horse the traders do recognise however that you have been rather unlucky here, and in this case we'd like to do a one time show of goodwill, thus we have paid you out in full at the sp of 11/1. ( £57.15 is the difference which has been added to your account just now ).

/Jeppe


This is a great example of Customer service. Probably undeserved for the way it was asked but still.

  • Like 1
Posted

26. Tattersalls Rule 4 When a selection is withdrawn prior to the start of an event, remaining selections may be subject to this Rule 4. The following table lists the rate of deduction dependent on the price of the withdrawn selection. The Rule 4 will be determined by the price of the withdrawn selection at the time that the bet was placed unless superseded by an individual rule for that sport.

Price at time of withdrawal Amount deducted from winnings 
1/9orshorter90p in the £
2/11to2/1785p in the £
1/4to1/580p in the £
3/10to2/775p in the £
2/5to1/370p in the £
8/15to4/965p in the £
8/13to4/760p in the £
4/5to4/655p in the £
20/21to5/650p in the £
evensto6/545p in the £
5/4to6/440p in the £
13/8to7/435p in the £
15/8to9/430p in the £
5/2to3/125p in the £
10/3to4/120p in the £
9/2to11/215p in the £
6/1to9/110p in the £
10/1to14/1*we do not apply rule 4's of 5p in the £.

If over 14/1 then no deduction.

In the event of more than one selection priced between 10/1 and 14/1 being withdrawn prior to the start of an event, remaining selections will be subject to the relevant Rule 4.

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