Stubbe-Unibet Posted April 20, 2020 Author Share Posted April 20, 2020 All should have been dealt with now :) 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Patsgnome Posted April 20, 2020 Share Posted April 20, 2020 @FeelsBadMan wrote: @Patsgnome the first post links to this thread https://www.unibetcommunity.com/t5/General-Poker/Technical-poker-issue-on-the-15th-of-April-2020-and-continuing/td-p/323492Scroll down to "Tournament Cancellation Policy" and the way refunds are done is explained there, it's not pure ICM. Support unfortunately isn't very well trained on poker issues since it's just 2% of the company. It does say: If players are on final table the prize pool will be redistributed according to the ICM (Independent Chip Model) chop, if they are in the money.I'll put this in the topic mentionned in that post. Thank you! Link to comment Share on other sites More sharing options...
Patsgnome Posted April 20, 2020 Share Posted April 20, 2020 Errr, nvm, that link in the post is this thread :D Link to comment Share on other sites More sharing options...
FeelsBadMan Posted April 20, 2020 Share Posted April 20, 2020 oh, whoops, yeah you're right, I should make more final tables to get in that situation Link to comment Share on other sites More sharing options...
Patsgnome Posted April 20, 2020 Share Posted April 20, 2020 It got sorted out.Thanks @Stubbe-Unibet Link to comment Share on other sites More sharing options...
OliD Posted April 20, 2020 Share Posted April 20, 2020 Yes, many thanks for your diligence. much appreciated Link to comment Share on other sites More sharing options...
Lebawski Posted April 21, 2020 Share Posted April 21, 2020 16/04/2020 2:35:13 279099882 Poker - Toernooi Buy-in 5 euroStill haven't got a refund for a tournament in which i got disconnected cause of server issues, the tournament kept on running during the issue with me being affected and losing all my chips. please help? Link to comment Share on other sites More sharing options...
Bezza4 Posted April 21, 2020 Share Posted April 21, 2020 I was playing (or trying to) in a private game 'Card School Reborn' at 8pm GMT on Friday. Most players couldn't get in to register, so I think there were only 4 players in the end. I registered early, but couldn't get in to play. I eventually got in to play 4 or so hands before being kicked out again. Other players also got kicked out mid game. Can you issue a refund for the players that registered please? Link to comment Share on other sites More sharing options...
decowboy7 Posted April 21, 2020 Share Posted April 21, 2020 Dear Sir/Madam, Thank you in advance for dealing with this, I had an issue with next tournament: ID: 279701242 Buy-in: €4 Thank you Link to comment Share on other sites More sharing options...
olaf1045 Posted April 21, 2020 Share Posted April 21, 2020 53. The tournament has started but players are not “in the money yet” (reached the prizes): The remaining players will be refunded their fee including re-buy and add-on fees. The player supplied pot is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count. Exception: if the Tournament is a freeroll the added prize pool is divided even if it's not a player supplied pot. The above is the situation when everyone was disconnected. However the policy does not seem to have been followed. Can you let me know which part of the cancellation policy is followed in out instance for the Tournament OLAF ZONE on the 15th. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 21, 2020 Author Share Posted April 21, 2020 @olaf1045, I'm off today so not going to spend a lot of time on it. Why don't you think it's been paid according to the policy? I remember checking this briefly before, and it seemed okay. You had €140 in total buyins and we paid more than €200 in refunds! Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 21, 2020 Author Share Posted April 21, 2020 @Lebawski, I can @Andy-Unibet did the refund for you this morning :) @Bezza4, done for the two of you who had issues :) @decowboy7, done 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Hikikom0ri Posted April 21, 2020 Share Posted April 21, 2020 Still haven't gotten a refund or reimbursment for this buy-in on the 15th of april. A crash on unibet allowed my opponents to steal all blinds and by the time I got reconnected again, I was out. Had an average stack when Unibet crashed. 16/04/2020 2:25:51279098784Poker - Toernooi Buy-in- 5,00- Can you help me? Link to comment Share on other sites More sharing options...
OnionGuy Posted April 21, 2020 Share Posted April 21, 2020 @Stubbe-Unibet Hi.I got disconnect from two 25euro HU SNG. One on 18/4 and one 19/4 and havn't gotten refunded. Don't have the turnament ID. I only know that the one on 19/4 I played with OnionGuy user and the other on 18/4 havn't started yet, but I had bought in with with OnionGuy, Milomiav, UglenUlrik or MeLikeLady. Link to comment Share on other sites More sharing options...
Tillus Posted April 22, 2020 Share Posted April 22, 2020 @Stubbe-Unibet First of all THX A LOT for ploughing through this mountain of requests like a boss. Great Job!Received my refunds for the 15th alrite. Just a single MTT-refund is missing ''i think'':€10 Qualifier to €100 Supernova (18102829) with 2,734 chips when server crashed, I reckon this one wasn't refunded yet.Greetings,:Rockon: tillus 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2020 Author Share Posted April 22, 2020 @Tillus, 99 % sure I added that one as bonuspoints, as promised ;) I will check later today and issue them, if I didn't already Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2020 Author Share Posted April 22, 2020 @Hikikom0ri, done :) @OnionGuy, you didn't play any the 19th, but you do indeed have one the 18th where you're timed out for a long time. I've issued a refund for this one Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
OnionGuy Posted April 22, 2020 Share Posted April 22, 2020 @Stubbe-Unibet Thank you. I am sure though, that I got disconnect from two 25 SNG. But I am now thinking I might have written the wrong date, maybe it was one the 17/4 and 18/4. Would you plaese take another look. Screennames - OstOstOst - OnionGuy - MiloMiav - UglenUlrik - MeLikeLady Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2020 Author Share Posted April 22, 2020 @OnionGuy, you're right. Went through all your 25s, and did find one the 17th :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
OnionGuy Posted April 22, 2020 Share Posted April 22, 2020 @Stubbe-Unibet Thank you for the quick work. Have a good day :) Link to comment Share on other sites More sharing options...
Lapinray Posted April 22, 2020 Share Posted April 22, 2020 Havent got any buyins back from 16-18.4, started 3-4tournaments every day and every time the same problem. Constant lagging(missing hands), get thrown out of the software and cant get back in. Problems worst on friday, couldnt play at all once thrown out, not even on the website app. On other days was able to get back in sometimes after 30mins or so, only to be thrown out again later on. Unable to play the tournaments, total waste of buyins on each day. Looking for a refund, havent gotten anything. Cheers. Link to comment Share on other sites More sharing options...
AndreeaPAM13 Posted April 22, 2020 Share Posted April 22, 2020 Hi. I played two HexaPros (50 euros each) on 17th and the connection on Unibet Poker has been lost.I received an email about the refunding in 72hours but I am still waiting and no refund has been made.In poker history the IDs are 279465012 and 279464660.What should I do? Link to comment Share on other sites More sharing options...
JRunix Posted April 22, 2020 Share Posted April 22, 2020 Hi, thank you for the refund for the Hexapro sit n'gos, I appreciate it.Here is the hand number: 1201984561. I had an overpair and a nut flush draw, on the flop, with a bet and a raise before me (I was on the button.) I kept trying to reraise (would've been close to all-in) but nothing happened :wow:Also, on the other table close to that one had double suited aces (can't remember, when i have had them last). but was folded preflop :scared:I didn't manage to take a screenshot of that one, but could maybe dig it up, if i would be able to receive some cents compensation fo that one too ;)Anyway, keep up the good work, thanks for your friendly and patient replies to the refund requests. Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 22, 2020 Share Posted April 22, 2020 @Lapinray wrote:Havent got any buyins back from 16-18.4, started 3-4tournaments every day and every time the same problem. Constant lagging(missing hands), get thrown out of the software and cant get back in. Problems worst on friday, couldnt play at all once thrown out, not even on the website app. On other days was able to get back in sometimes after 30mins or so, only to be thrown out again later on. Unable to play the tournaments, total waste of buyins on each day. Looking for a refund, havent gotten anything. Cheers.Hi @Lapinray,Have credited you some bonus points. Checked every MTT between the 16th and 18th and none of them showed any major amounts of hand disconnections so have given you partial credits for almost all of them.Apologies for the inconvenience caused on those days. Poker Janitor Link to comment Share on other sites More sharing options...
MyJoke Posted April 22, 2020 Share Posted April 22, 2020 Hello, can someone help me please ? I'm desesperatly trying to get a refund of €10 for a sit&go not even started because of the crash last week. I've got a hand number 1199598457. Thanks. Link to comment Share on other sites More sharing options...
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