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Unable to log in in the middle of cash game?


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I was playing a NLHE cash game when "connection issues" timed me out.

Closed the client, checked my internet, all fine and tried to log in.

Now I just get the error "Unable to identify your location" and I can't access my account from both the desktop and the mobile app...

What's causing this? How can I prevent this from happening in the future? If money was lost during this time-out, do I get it refunded?

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