Stubbe-Unibet Posted January 30, 2020 Share Posted January 30, 2020 We've unfortunately not got a workaround for your issue at this stage @Mattey83 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Mattey83 Posted January 30, 2020 Share Posted January 30, 2020 @Stubbe-Unibet A new application update cannot solve the problem? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 30, 2020 Share Posted January 30, 2020 @Mattey83, afraid not. It's not on Relax end but one we'll have to fix on our end, so it's not release related (at least not poker client release related) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
mikaja79 Posted January 30, 2020 Share Posted January 30, 2020 For more than 15 days I have been checking for no waiting, please answer if any mistake is up to me to correct 1 Link to comment Share on other sites More sharing options...
Mattey83 Posted January 30, 2020 Share Posted January 30, 2020 @Stubbe-Unibet i think this is the only my solution 1 Link to comment Share on other sites More sharing options...
Juventini Posted January 31, 2020 Author Share Posted January 31, 2020 @Stubbe-Unibet Any news? Can we play tjis weekend? Juventini 1 Link to comment Share on other sites More sharing options...
MadAdo Posted February 3, 2020 Share Posted February 3, 2020 @MadAdo wrote: @Stubbe-Unibet I experienced the same as @Mattey83 but my device load "backstage" image ... but no login window appear anyway. I'm using Lenovo B8000-H tablet with Android version of 4.2.2, and latest Unibet poker application on it ... Firing on Chrome/Firefox I'm able to login.related BUG reported created:https://www.unibetcommunity.com/t5/Bug-Reports/Login-window-did-not-appear-on-ANDROID/idi-p/308744 1 Link to comment Share on other sites More sharing options...
Got_em Posted February 4, 2020 Share Posted February 4, 2020 When i launch and log in to unibet on the poker app all that shows up is the website. Like the website is in the app, and there's no way to play poker through the app. how do i fix it? 1 Link to comment Share on other sites More sharing options...
-_- Posted February 5, 2020 Share Posted February 5, 2020 Just putting it out there same problem for me on the android poker app for over a week now.Initial Relax Gaming/Unibet loading logo starts and then the screen goes fully white and then fully black and stays there. It does not reach the login screen. Edit: Just wanted to add am able to play fine on the PC app and even the Web app. 2 Link to comment Share on other sites More sharing options...
Juventini Posted February 5, 2020 Author Share Posted February 5, 2020 @Stubbe-Unibet Still no news? Is it so hard to fix the problems, or are there other issues more important? Juventini 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 5, 2020 Share Posted February 5, 2020 @Juventini, here's the thing. The poker client is developed by a third part, as you might know, but the login is hosted on our end. In this case, the login issue is caused by a new login service implemented on our end. Unfortunately, we've been lacking a proper client supporting debugging and being set up for one of our test environments. This might be solved now - waiting for confirmation from our developers - and if that's the case, we might be able to solve all the login issues this week. Without this debugging client for the test environment, it's a bit like shooting in the dark, it's extremely time consuming, and we haven't had any luck. 3 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
-_- Posted February 5, 2020 Share Posted February 5, 2020 @Stubbe-UnibetOkay that explains it. Thank you and your team for your efforts and keeping us updated. Hopefully the issue is solved pretty soon. Fingers crossed :peace: Link to comment Share on other sites More sharing options...
Juventini Posted February 13, 2020 Author Share Posted February 13, 2020 @Stubbe-Unibet How is it going with the loginproblems?On vacation now, and would like to play a lot, hope I can be able to do so this or next week:)Juventini 2 Link to comment Share on other sites More sharing options...
-_- Posted February 21, 2020 Share Posted February 21, 2020 Am still having the the issue I described earlier in the thread even after the current update. It's been 3-4 weeks now is there any ETA when this will be fixed @Stubbe-Unibet Link to comment Share on other sites More sharing options...
bckgamon Posted February 27, 2020 Share Posted February 27, 2020 @Stubbe-Unibet So has there not been any progress at all? It seems weird, that the "bug" has not been fixed after almost 2 months. 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 27, 2020 Share Posted February 27, 2020 @bckgamon, it's only affecting a small group of users (not all Danes are affected). I unfortunately don't know why some are affected and others are not. Due to various different issues, we've decided to prioritize a move of the login, which can take a couple more weeks. Today, we've got a special domain for the poker client login, and we're going to change this so that we use the regular unibet.com login. Doesn't really help you, but the iOS biometric login should now be working flawlessly, and soon the biometric login on Android will be working as well. Again, I am really sorry about this issue. Hope the web client with 4/6 tables tiled is working alright for you guys. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
-_- Posted February 28, 2020 Share Posted February 28, 2020 @Stubbe-Unibet Thanks for the ETA and glad to hear someone is working on fixing the issue. Hopefully it gets fixed sooner than another month. The Web and Windows client work fine for me with no issues aside from disconnections time to time, which can be frustrating at times but overall no other problems. I know you guys are working for a fix for this too I think. Tiled? You mean stacked tables right? The Web client is not as smooth and polished on android as the android app you guys have made. :happy:I don't know if this will be of any help but my android version is 5.0 and even the other people having issues seem to have older versions of android so maybe it's something to do with that. Link to comment Share on other sites More sharing options...
Juventini Posted March 8, 2020 Author Share Posted March 8, 2020 @Stubbe-Unibet Any news getting the desktopclient to work for the danish players?Or is there some kind of workaround in the meantime?I really look forward to be able to use it again:)Juventini Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 11, 2020 Share Posted March 11, 2020 Hey @Juventini,Stubbe is stuck between flights. If that works for you and doesn't create any issues while playing, go ahead and use it for the time being. I can't test it as I don't have a DK account and/or NemID myself. If you could log in with that and see if it works as should, I'll take a look at your audit log and make sure all is good from our end. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Juventini Posted March 11, 2020 Author Share Posted March 11, 2020 @ReCorpH Thank you will use it and it works fine. Many thanks. Juventini Link to comment Share on other sites More sharing options...
bckgamon Posted March 11, 2020 Share Posted March 11, 2020 @Juventini wrote: @ReCorpH Thank you will use it and it works fine. Many thanks. JuventiniHey @Juventini Whats the workaround? Link to comment Share on other sites More sharing options...
skarty Posted May 3, 2020 Share Posted May 3, 2020 Any update? Link to comment Share on other sites More sharing options...
Juventini Posted June 16, 2020 Author Share Posted June 16, 2020 Hello StubbeUnibetThe nemID problem still occurs for me. It has been over 3 months now.Any news if its going to be fixed?? Juventini Link to comment Share on other sites More sharing options...
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