JeppeL Posted March 13, 2018 Author Share Posted March 13, 2018 @Anarch9 and @bobbloomer I've sent the requests to the Poker team, will let you know once we hear back :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted March 13, 2018 Author Share Posted March 13, 2018 @bobbloomer Unfortunately it won't be possible to exchange your UK package as it was won in a freeroll and not acquired through challenge points - but we can move it to a later event instead should you want that :)@Anarch9 I believe you should have received points for your package - the travelling money will be paid out within a few days :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
bobbloomer Posted March 13, 2018 Share Posted March 13, 2018 @JeppeL Since this isn't actually a package and is only a seat, can I exchange it for UK Tour tickets of a lesser value? Link to comment Share on other sites More sharing options...
JeppeL Posted March 15, 2018 Author Share Posted March 15, 2018 @bobbloomer I'm having whether the suggested is possible or not and will get back to you on it :)/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
bobbloomer Posted March 15, 2018 Share Posted March 15, 2018 @JeppeLThanks. I actually made another thread here.... https://www.unibetcommunity.com/t5/Ticket-exchange/Ticket-Exchange/m-p/142050#M24368 This kind of explains why I'm requesting the exchange. Hope you can help me out. Link to comment Share on other sites More sharing options...
JeppeL Posted March 20, 2018 Author Share Posted March 20, 2018 @bobbloomer wrote:@JeppeLThanks. I actually made another thread here.... https://www.unibetcommunity.com/t5/Ticket-exchange/Ticket-Exchange/m-p/142050#M24368 This kind of explains why I'm requesting the exchange. Hope you can help me out.@bobbloomer The exchange request thread has been updated :) https://www.unibetcommunity.com/t5/Ticket-exchange/Ticket-Exchange/m-p/143094#M24554 2 Former Community Manager Link to comment Share on other sites More sharing options...
UBstar Posted March 22, 2018 Share Posted March 22, 2018 Hi @RayL and @JeppeL I haven't got any answer yet. I'm wondering if the seat has been moved to -> Day 1b – 8th December (3pm) (Manchester). Cheers Link to comment Share on other sites More sharing options...
RayL Posted March 24, 2018 Share Posted March 24, 2018 @UBstar, I've sent the Poker department a reminder about your request and they will sure to take a look at it. Please bear with me as there is a chance that we will get word back only by Monday. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
TheRaven Posted April 8, 2018 Share Posted April 8, 2018 Hello,I won the UO Package through the 100000 points Unibet Open Package Freeroll ticket.Is it possilble to exchange it to bonus points?Thank you! Link to comment Share on other sites More sharing options...
RayL Posted April 9, 2018 Share Posted April 9, 2018 Hi @TheRaven, congrats on the package :) I've sent your request to the poker department and they will advise shortly on the possibility of exchanging your package. Thanks for letting us know! Former Community Moderator Link to comment Share on other sites More sharing options...
Patric-Unibet Posted April 9, 2018 Share Posted April 9, 2018 Hi @TheRaven,Congrats on winning a package, I have now exchanged your package for 100k bonus points.Best of luck to you! Link to comment Share on other sites More sharing options...
capitaalize Posted April 28, 2018 Share Posted April 28, 2018 Hi,I recently qualified for the Unibet Open in Malta through the challenge points but I'm unable to play due to exams at the same time so could i get in exchanged into bonus points please? Link to comment Share on other sites More sharing options...
RayL Posted April 30, 2018 Share Posted April 30, 2018 Hi @capitaalize, such a pity that you can't join us here in sunny Malta.It looks like your request was succesfully processed this morning at 10:39 :)Let us know if there is anything else we can do for you./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
MoreTBC Posted May 8, 2018 Share Posted May 8, 2018 Got a second seat only for the UK tour the other week, can this be moved to Day 1b for Glasgow please. 1 Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
JeppeL Posted May 10, 2018 Author Share Posted May 10, 2018 @MoreTBC Sent the request for poker :)/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Leo-Unibet Posted May 11, 2018 Share Posted May 11, 2018 @MoreTBC wrote:Got a second seat only for the UK tour the other week, can this be moved to Day 1b for Glasgow please.@MoreTBC @JeppeL Sure, see you there!! 2 Link to comment Share on other sites More sharing options...
coconuts Posted May 21, 2018 Share Posted May 21, 2018 Hi Jeppe - I would like my last package to be used for Glasgow day 1A please .thanks Link to comment Share on other sites More sharing options...
coconuts Posted May 21, 2018 Share Posted May 21, 2018 Also it is 5pm start day 1 ? Thanks Link to comment Share on other sites More sharing options...
JeppeL Posted May 22, 2018 Author Share Posted May 22, 2018 @coconuts You're signed up for Glasgow UK Tour event and start time is confirmed to be at 5PM :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
sevilla1986 Posted May 23, 2018 Share Posted May 23, 2018 Hi, I have 4 UK Tour tickets and I wish to transfer 2 of them to a friend.Thanks. Link to comment Share on other sites More sharing options...
sgriff Posted May 26, 2018 Share Posted May 26, 2018 Is it possible to extend a Unibet Open package to future events? I have a number of satellite tickets in my account but there is no point using them to win a package if it is not possible to postpone the package. I missed out on Malta as the dates were released too late, and will have the same problem for Bucharest as I already have something on that weekend. So at the moment, I have tickets I'm too scared to use as they could be wasted. I could hang on to after Bucharest, but I don't even know if I can make that event either as the date has not been released yet (common theme!). The problem is I'm trying to use tickets up but have no idea where the event will be or when. I just want to use up the tickets I have - I'm not entering new satellites with cash and making the problem worse.If it's not possible, then can €250 satellite final tickets be extended? I have one which expires on 27/10 which is more than enough time to play, but of course if I can't make the event then it might as well expire next week. 1 Link to comment Share on other sites More sharing options...
coconuts Posted May 26, 2018 Share Posted May 26, 2018 Thanks Jeppe.Also i used my 25uk tour for ticket swap tourney to receive 25x1 tickets ,my 25ticket has gone but i have no 25x1 tickets either .Could you help me with this please ? thanks Link to comment Share on other sites More sharing options...
FeelsBadMan Posted May 27, 2018 Share Posted May 27, 2018 @sgriff wrote: Is it possible to extend a Unibet Open package to future events? I have a number of satellite tickets in my account but there is no point using them to win a package if it is not possible to postpone the package. I missed out on Malta as the dates were released too late, and will have the same problem for Bucharest as I already have something on that weekend. So at the moment, I have tickets I'm too scared to use as they could be wasted. I could hang on to after Bucharest, but I don't even know if I can make that event either as the date has not been released yet (common theme!). The problem is I'm trying to use tickets up but have no idea where the event will be or when. I just want to use up the tickets I have - I'm not entering new satellites with cash and making the problem worse.If it's not possible, then can €250 satellite final tickets be extended? I have one which expires on 27/10 which is more than enough time to play, but of course if I can't make the event then it might as well expire next week. This was one of my concerns with the lower expiration dates for these finals, people actually having a life. Alienating people with lives isn't a good thing at all. As I grinder I'll probably be fine with less time, will try to qualify to every single event and unless something bad happens I'll be there. People with jobs and commitments can't just drop everything last moment, just cause of expiration dates. One thing you could do to "extend" them, if you're willing to play more satties, just break them down into 50's with the Exchangers, win 250s again, and you will have another 6 months on your 250s. But yeah, it's a bit of a roundabout inconvenient way to do it, and most people in this kind of situations will not be aware of this, or the community, and will probably just get a rigid answer from support, play or give up that money. 2 Link to comment Share on other sites More sharing options...
RayL Posted May 30, 2018 Share Posted May 30, 2018 Hi @sgriff, Spoke to the guys at poker and the 250 EUR tickets can be extended in this case. This is valid only for the 250 EUR tickets only though and as a one time exception. As it expires in October, let us know if you are unable to attend the last UO of the year and we'll deal with it right there and them. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted May 30, 2018 Share Posted May 30, 2018 Hi @coconuts, the 1 EUR tickets were added on 27/05/2018 at 12:29 . There is a delay from the moment of registering until the tickets are actually added to ensure that everybody can register to the Exchange Tournament. Hope this clears it up a bit :) Former Community Moderator Link to comment Share on other sites More sharing options...
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