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0 replies

I did not get my winning money because your system got a wrong number?!

I played roulette on one of your tables and I hit red and your system showed the number to be black but the ball landed on a red space. How do i get my money back? 

Vili4132 By Vili4132

General Poker

49 replies

Game lab discussion - what's good and bad?

Been a couple weeks with game lab active now, so would love to hear your thoughts on it. Have you been using it? Which parts? What have you found useful and what don't you see much value in? I'd personally love to build on the game lab in the future, so your feedback is very valuable. As mentioned in other threads, one thing I'd for instance like to see added is a proper "luck indicator", looking at the allin equity and all-in hands won.  Please do keep in mind that the school aspect of the game lab was never intended as a tool that'll help the best players become even better. It's a basic tool which will hopefully help the worse players improve and stay longer in the game. At the same time we'd of course like even some of the more experienced players to at least find the stats interesting.

Stubbe-Unibet By Stubbe-Unibet

General Poker

104 replies

New Loyalty System & Game Lab Release - July 1st 2021

On the 1st of July 2021 we will introduce a new loyalty system for rewarding players. Challenges will be removed and replaced with a simplified system that rewards all players in the same way, regardless of what format they play. At the same time we'll also be launching our new Game Lab, your home for stats and figures about your poker play. You'll be able to unlock new areas as you play and see information on how you've been playing as well as personal achievements and all-time records. You'll be able to access the new loyalty system and Game Lab by clicking on the  icon at the bottom right of the client. You'll then find separate tabs for Loyalty and Game Lab How it works With the new loyalty system, you will earn one loyalty point for every 1c of rake you generate. As your loyalty points total increases, you will reach new levels and unlock various types of rewards, including Bonus Points, tickets, playthrough bonuses and cash! You’ll also be able to access new sections of our brand-new Game Lab and check out your gameplay stats and personal achievements. As you level up, you will also unlock a Bonus Points multiplier that will reward you with additional Bonus Points as you play. From level 2 onwards, you will receive an additional 1% rakeback in Bonus Points, multiplied by your Bonus Points Multiplier, as you play through the levels Example: To reach level 3-1 from level 3 you are required to generate 2000 loyalty points (€20 in rake). As you have unlocked the 3.5x multiplier (3.5% rakeback) for reaching level 3 you will be rewarded with a total of 70 Bonus for reaching level 3-1. 1% of €20 = €0.20 or 20 BP 20 BP x 3.5 BP multiplier = 70 BP Please note, the frequency at which these additional Bonus Points are released will differ based on what level you are trying to complete. Below are the release increments per level: - Loyalty Level Bonus Point release increments 1 0 2 5 3 10 4 25 5 50 6 100 7 100   There are two separate rewards tables, one specifically for Denmark and one for all other eligible countries. Rewards Table (Excluding DK) Level Loyalty Points Requirement (1c rake = 1 point) Game Lab Reward Level Reward Freeroll Access Reward Bonus Points Multiplier Bonus Points Multiplier Reward 1             1-1 125   10 Bonus Points       1-2 250   10 Bonus Points       1-3 375   10 Bonus Points       2 500 Level 2 Access 15 Bonus Points Regular freeroll access 2x   2-1 1,000   35 Bonus Points   2x 10 2-2 1,500   35 Bonus Points   2x 10 2-3 2,000   35 Bonus Points   2x 10 3 2,500 Level 3 Access €1 Hexapro ticket   3.5x 10 3-1 4,500   150 Bonus Points   3.5x 70 3-2 6,500   150 Bonus Points   3.5x 70 3-3 8,500   150 Bonus Points   3.5x 70 4 10,500 Level 4 Access 150 Bonus Points   4.5x 70 4-1 23,000   €20 playthrough bonus   4.5x 563 4-2 35,500   1000 Bonus Points   4.5x 563 4-3 48,000   1000 Bonus Points   4.5x 563 5 60,500 Level 5 Access 1000 Bonus Points Unibet Open freeroll 6.5x 563 5-1 100,500   €50 playthrough bonus   6.5x 2600 5-2 140,500   4000 Bonus Points   6.5x 2600 5-3 180,500   4000 Bonus Points   6.5x 2600 6 220,500 Level 6 Access 4000 Bonus Points   12x 2600 6-1 390,500   €500 Playthrough bonus   12x 20400 6-2 560,500   40,000 Bonus Points   12x 20400 6-3 730,500   40,000 Bonus Points   12x 20400 7 900,500 Level 7 Access   40,000 Bonus Points   18x 20400 7-1 1,285,500   €1,000 Cash   18x 69300 7-2 1,670,500   100,000 Bonus Points   18x 69300 7-3 2,055,500   €1,000 Cash   18x 69300 7-4 2,440,500   100,000 Bonus Points   18x 69300 7-5 2,825,500   €1,000 Cash   18x 69300 7-6 3,210,500   100,000 Bonus Points   18x 69300 7-7 3,595,500   €1,500 Cash   18x 69300 7-8 3,980,500   €2,000 Cash   18x 69300 7-9 4,365,500   €3,000 Cash   18x 69300   Rewards Table (Denmark only) Level Loyalty Points Requirement (1c rake = 1 point) Game Lab Reward Level Reward 1       1-1 125   €0.31 1-2 250   €0.31 1-3 375   €0.31 2 500 Level 2 Access €0.31 2-1 1,000   €1.25 2-2 1,500   €1.25 2-3 2,000   €1.25 3 2,500 Level 3 Access €1.25 3-1 4,500   €5.00 3-2 6,500   €5.00 3-3 8,500   €5.00 4 10,500 Level 4 Access €5.00 4-1 23,000   €31.25 4-2 35,500   €31.25 4-3 48,000   €31.25 5 60,500 Level 5 Access €31.25 5-1 100,500   €100.00 5-2 140,500   €100.00 5-3 180,500   €100.00 6 220,500 Level 6 Access €100.00 6-1 390,500   €130.00 6-2 560,500   €130.00 6-3 730,500   €130.00 7 900,500 Level 7 Access   €130.00 7-1 1,285,500   €130.00 7-2 1,670,500   €130.00 7-3 2,055,500   €130.00 7-4 2,440,500   €130.00 7-5 2,825,500   €130.00 7-6 3,210,500   €130.00 7-7 3,595,500   €130.00 7-8 3,980,500   €130.00 7-9 4,365,500   €130.00   Notes Your loyalty points will reset every Quarter (1st January, 1st April, 1st July and 1st October). If you reach level 6 or higher by the end of a quarter your points multiplier will carry over to the following quarter. Carryover from Q2 2021 to Q3 2021 will be dealt with manually as the new loyalty system takes effect. Bonus Points will be credited based on the value of rewards that would have been received at the start of Q3 via the old loyalty system. Customers that have raked €2,205+/€9,005+ in Q2 2021 will also be manually upgraded to the 12x/18x Bonus Points multiplier at the start of the Q3 2021. Belgian, German and Swedish players will only receive non-monetary rewards from the new loyalty scheme. The value of Bonus Points (1 BP = 1c) remains the same and any Bonus Points you have at the end of Q2 2021 will carryover to Q3 2021. To see the full terms and conditions of the new loyalty system, please visit https://www.unibet.com/poker/UnibetPokerLoyalty **Available July 1st**   Game Lab The Game Lab is your new home for stats and figures about your poker play. It will provide you with information about a variety of metrics regarding your gameplay as well as facts and figures about your achievements and personal records. There are 5 areas in the Game Lab that you can access: - School Achievements Hall Of Fame Hexapro MTT As you progress through the new loyalty system you will unlock new sections within the areas above and gain access to new stats and figures. When you unlock a section of the Game Lab, that section will remain unlocked until the end of the next quarter. For example, any Game Lab section you unlock in Q3 (July 1st - September 30th) will remain unlocked until the end of Q4 (December 31st).  The Game Lab will start tracking your play from July 1st 2021 and, depending on the section, will show you information from varying periods of time. School - Stats will be based on the current month and your previous month will also be shown. You will need to unlock the section and play enough hands/Hexapros in order for the stats to show to ensure the data is relevant.  Achievements Hands played, never resets (L1) Game format and clients (L2, L3) graphs update monthly Streak, resets when you miss a day, but it also shows your personal best (L4) L5, L6 and L7 never reset Hall of Fame L1, L2 and L3 comes from last 30 days, biggest pots. Your personal best is from ever. L4 and L5, updates daily L6 updates daily L7 updates quarterly when someone reaches L7 Hexapro and MTT sections never reset. Over the net few months we'll be releasing detailed explanations of each section and stat within the Game Lab so you'll have a complete understanding of what the facts and figures represent with regards to your gameplay.  

Andy-Unibet By Andy-Unibet

General Poker

3,445 replies

The poker chit chat

This topic is for all your everyday small poker conversations :) Post here if you're playing a Unibet tournament or cash game and want to know if other community members are playing the same, or if you'd just like to know what other players are up to on any given day :) As requested by you - the community - in this suggestion thread, the topic will always appear at the top of the poker page. We hope you'll find it useful and that you'll enjoy hanging out :)

JeppeL By JeppeL

Help & Support

3 replies

Playing poker at Unibet and Pokerihuone (Casinohuone.com) using the same device?


(I hope this topic is OK in this section.) I reckon Unibet Community has members that play poker both here at Unibet and at Pokerihuone. Please, could you guys help me? I have used/currently use my iPad Safari browser to play poker here at Unibet. Apparently there is some issue that blocks players from playing poker both at Unibet and Pokerihuone with the same device. This is, at least, what the customer service at Casinohuone.com has answered me. I guess, this has something to do with the same poker client/network (both Kindred Group). Today the customer service at Casinohuone.com answered me that they have no further detailed instructions concerning the matter, and that the best way is just to try what works in practice. One suggestion they had is to clear browser cache and cookies after playing poker at Unibet; that should supposedly work. Another “fix” is stated in their site and is directed for MAC users: One should be played directly in the browser (i.e., Unibet poker) and the other one in a dedicated app (i.e., Pokerihuone). The App Store features both Unibet Poker App (for Unibet) and Pokerihuone App (for Casinohuone.com). So my question (after the too long intro) is: How do you play poker both at Unibet and Pokerihuone? Can one play poker at both using the same device? My hope would be to play poker at both using my iPad? Has anyone tried this if this works? For me, I cannot access Pokerihuone from Safari browser (not tried the cache & cookies clearing yet). But will the trick of installing the Pokerihuone App help either if playing happens from the same device? Any experiences, ideas etc.? Thanks for the help!

GotKot99 By GotKot99

General Poker

7 replies

App error during a qualifier

Hi can somebody explain me why my hexapro game 1€ was frozen 10minutes and then it was closed ? Pls solve That ,bcz That looks like stolen money ahh😞..pic under the post.

BlackPanthe2 By BlackPanthe2
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