psrquack wrote: Jeppe-Unibet wrote: We aren't talking about the same thing. As I read the smiley face ID (ID+you) is not the first step to validate the account. The first step is the send us an ID (and ofc there are format and size restrictions but I can say it's ok). The second step is the smiley ID, the call+or skype verification what I think is excessive. As I read those indentification check requests are bonded with the credit card deposits/more than €1500 withdraws. As I have written before for me seems the winamax method the best. Ufortunately my country was kicked out of that market. Simply ID check+bank account screen check, and what is more important after registration and before your first deposit. That's what I can accept(I'm not agree but understand) but the smiley ID checks make me feel being in a horse-fair. I think we have already made a discussion about it and as I remember the contrary argument was that making the ID check so early isn't necessary. I understand this situation is better for the company (easy deposit and the reality is that most of the players will lose their money so you can save human resources and could hold the wage costs lower and the profit higher), and I don't think something will change after this discussion. I've played on Winamax before as well, and if you want to play a tournament series or a specific thing or to take advantage of a promotion or anything, but then you find out that you have to wait a week to receive an envelope in the mail, it's pretty damn annoying. By the time you get it, whatever you wanted to do is gone. Hey, Unibet has this awesome new promo this week/month, sign up now. Oh we won't let you play it, you're signing up to play next month when we have no promo . Annoying to the customer, and will push many customers to other sites. If the law requires it then so be it, all legal sites will be like that so you will know that it's expected and there won't be any competition issues. Still annoying as . As for the info, like Jeppe said, they already have that info. Would you really prefer if anyone could just go to live chat and ask for stuff to be done to your account without asking them anything? That being said the verification isn't super solid. I've seen big streamers getting trolled this way on other sites because the necessary info isn't personal enough, so it's not hard to figure out by someone that has bad intentions. I guess logging in being the verification would be an easy way to circumvent these questions, but obviously won't work when you can't access your account. Also it probably would redirect to the local support, and some of us prefer to use the english speaking support to avoid lost in translation errors, particularly when the message is supposed to be passed on to an english speaking team. A verification code could also be a way to verify an account if 2 factor authentication ever will be a thing (for a subset of cases) @livertool So if you you deposit let's say 10k, have no way to prove the source of the money, not from a job or payment or gambling withdrawals or taxes or anything, play with it a bit on some low risk games then withdraw it, isn't that exactly what money laundering is? Of course there will also be a subset of people for which finding this proof will be very hard even if their money is earned in a legitimate way, which sucks, but there are no perfect solutions to anything. And yes this is tied more to withdrawing than depositing, because if you want to launder the money, you want to take it out, not just lose it. But yeah not knowing if the site will accept your source is scary and having to go though the process is super annoying. Fortunately it only happens to a very small amount of people.
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