rocky31 Posted September 13, 2018 Share Posted September 13, 2018 hilast month I played about 35 poker tournaments in which there were free spins to be won.I won about 100 free spins.but I had a blocked casino.I went on to ask lc if free spins would still be available after blocking.maya from live chat after contacting the relevant band wrote Welcome cordially Mr. Rafale,Thank you for contacting Unibet!Referring to our recent chat conversation about free spins, I kindly inform you that spins do not have an expiration date.In this case, you will be able to use them at the moment of ending the block in your accountIf you have additional questions, you can find all the information you need in our new oneMayaUnibet Customer Service - Express your opinion unfortunately, free spins are not in the games in which I won them.and the support was written off Dear Rafal, Further to the below Free Spin issue, I would like to inform you about the feedback we have received. ym Unfortunately these free spins have expired and they can only be credited through tournaments within poker. However as a compensation our Poker Team has added 75 bonus points to your account, which equals the value of the free spins. Apologies for the inconvenience, however I trust this answer meets with your satisfaction, and if there is anything else we could help you with, please do get back to us.Best Regards, RichardBiuro Obsługi Klienta Unibet - Wyraź swoją opinię I feel very bad about it,I feel robbed.I hope someone will help me settle this matter and add stolen free spins to my account.To win free spins I have paid the entry fee to the tournaments.so I am not asking for the charity,and what's right with me,I hope that unibet will find a company and add ree spins to my account.sorry for my english write by google translator Link to comment Share on other sites More sharing options...
Livertool Posted September 13, 2018 Share Posted September 13, 2018 How 75 bonus points equals value of 100 spins? Ain´t 75 bonus points like 0.75€?If you had 100 free spins, what slot has one spin value of 0.0075€?I guess i´m missing something :wonder: Link to comment Share on other sites More sharing options...
rocky31 Posted September 13, 2018 Author Share Posted September 13, 2018 hi @Livertoollivertoolexactly, free spins were worth about 20 euros,there were free spins for games sticky bandits,seven high,rapunzels and phoenix sun.after the first tournament I talked to maya who assured me that free spins will be waiting for me after unlocking the casino (or 20 days)and that's why I played the rest of the tournaments in which I won about 100 free spins Link to comment Share on other sites More sharing options...
Livertool Posted September 13, 2018 Share Posted September 13, 2018 If that is the case then i´m sure @JeppeL or @RayL can hook you up with those spins... Link to comment Share on other sites More sharing options...
rocky31 Posted September 13, 2018 Author Share Posted September 13, 2018 it would be great if they did but nobody has ever been interested in my problemI really like unibet and I hope someone will contact me in this matter Link to comment Share on other sites More sharing options...
Livertool Posted September 13, 2018 Share Posted September 13, 2018 No worries, cs is way better here than in main site 😉 Link to comment Share on other sites More sharing options...
pufuletee Posted September 13, 2018 Share Posted September 13, 2018 you are a lucky one @rocky31 because they gave you something..in a similar situation I don't receive anything. help pls?i paid for the tournament where I won!!unibet does what he wants..... Link to comment Share on other sites More sharing options...
JeppeL Posted September 13, 2018 Share Posted September 13, 2018 Sorry about that @rocky31, the reason that few points were credited at first was because of a wrong screenshot being passed on to our poker expert Patric from the Customer Service Agent, but we've got the right amount now and gave a few extra points as well for the inconvenience - apologies for the trouble!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted September 13, 2018 Share Posted September 13, 2018 @pufuletee wrote:you are a lucky one @rocky31 because they gave you something..in a similar situation I don't receive anything. help pls?i paid for the tournament where I won!!unibet does what he wants.....@pufuletee Please explain about more about what happened and when so I can check up on it for you! I need more information though to find out what's going on../Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
rocky31 Posted September 13, 2018 Author Share Posted September 13, 2018 @JeppeL Thank you very much for positive affairs,I'm very happy Link to comment Share on other sites More sharing options...
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