WoodkeFelixMutt Posted July 12, 2019 Share Posted July 12, 2019 Not have my money when my number comeI don't understand... I place a lot of money on my number in auto roulette ! this number come out and I don ' t know why I don't receiv my Jackpot winning ! Can you help me to receiv them ? Who should I contact ? (happend once or twice) Link to comment Share on other sites More sharing options...
WoodkeFelixMutt Posted July 12, 2019 Author Share Posted July 12, 2019 @RayL Link to comment Share on other sites More sharing options...
Rushbie Posted July 13, 2019 Share Posted July 13, 2019 @Fredrik-Unibet @Ken-Unibet Link to comment Share on other sites More sharing options...
RayL Posted July 13, 2019 Share Posted July 13, 2019 Hi @WoodkeFelixMutt, welcome to the Community :) We would of course be happy to have a closer look at this, can you please post the time this error you believe happened? As mentioned in the thread you linked in the OP as well, preferably we would need a round ID which you can find in your Casino History here, and that way we can check if there was any error. Can you please have a look at your history and help me pinpoint the exact round in which this happened?/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted July 15, 2019 Share Posted July 15, 2019 @WoodkeFelixMutt, just confirming that I've received your private message and sent the bets to be double checked by our provider. Can you please confirm the number you placed the bet on in the meantime? It might be a vital piece of info in this investigation. Thank you in advance. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
WoodkeFelixMutt Posted July 15, 2019 Author Share Posted July 15, 2019 @RayL always had the bet of 0.2cent on number 17 1 Link to comment Share on other sites More sharing options...
RayL Posted July 15, 2019 Share Posted July 15, 2019 Thanks for the additional info @WoodkeFelixMutt, we should have an answer by tomorrow end of business hours, I'll keep my eyes peeled for an answer. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted July 18, 2019 Share Posted July 18, 2019 @WoodkeFelixMutt , we've received word from our provider and the outcomes of the bets that you have provided me via private message. Our logs don't show the number 17 black in those rounds. By this point personally I don't know what happened, and by looking at the outcomes we know that it's not the case of not paying out a bet. If you do require more information, please let us know below, and in the spoiler I've left the session and outcomes of the spins provided by you in the PM.TableGame IDStart Time UTCEnded at UTCGame ResultLightning Roulette 15b0bf6f67c7d455d2cc3dab2019-07-12 19:25:56 UTC2019-07-12 19:26:36 UTC0 GreenLightning Roulette 15b0bf64e9a33d523f643a632019-07-12 19:25:10 UTC2019-07-12 19:25:49 UTC4 BlackLightning Roulette 15b0bf597aee2d2eac80781a2019-07-12 19:24:21 UTC2019-07-12 19:25:04 UTC11 BlackLightning Roulette 15b0bf4d9faedbd1a8abd3932019-07-12 19:23:30 UTC2019-07-12 19:24:12 UTC14 RedLightning Roulette 15b0bf435d809c38151a1df02019-07-12 19:22:47 UTC2019-07-12 19:23:24 UTC15 BlackLightning Roulette 15b0bf38feb624ba6dec43d42019-07-12 19:22:02 UTC2019-07-12 19:22:40 UTC26 BlackLightning Roulette 15b0bf23cebf97d7192c4b172019-07-12 19:20:31 UTC2019-07-12 19:21:09 UTC21 RedLightning Roulette 15b0bf18df2d870b0c4136ef2019-07-12 19:19:44 UTC2019-07-12 19:20:25 UTC6 Black TableGame IDStart Time UTCEnded at UTCGame ResultFlemish Roulette 15b0bf05754726578f4487fc2019-07-12 19:18:20 UTC2019-07-12 19:19:02 UTC9 RedFlemish Roulette 15b0befb4e19216916483e302019-07-12 19:17:37 UTC2019-07-12 19:18:16 UTC4 BlackFlemish Roulette 15b0bef080809252f7a6bffc2019-07-12 19:16:50 UTC2019-07-12 19:17:33 UTC24 BlackFlemish Roulette 15b0bee5e034b14e822c2d4c2019-07-12 19:16:05 UTC2019-07-12 19:16:46 UTC20 Black/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
BALOU Posted July 26, 2019 Share Posted July 26, 2019 excuse me. It happendto me 3 times. and twee times with a lightning bonus. gave the information to custumer support .they really didn't even look at it . the only thing i had was a story with other numbers that fell and on on on.On juli 24 there was a problem with number 3 with bonus. aroun 11u30 in the evenig. the chat exploded. quickly another croupier took over annd the only thing he did was laugh with it, and told us to contact custumer support. they didn't even look .For Link to comment Share on other sites More sharing options...
Solution RayL Posted July 27, 2019 Solution Share Posted July 27, 2019 Hi @BALOU, welcome to the Community. I can indeed see that our colleagues intercepted your chat and double checked the rounds in question however I can see that the agent did indeed double check the bets and the numbers on the spot and provided you with a full explanation over what number was the winning one. The information that you provided seems to contradict the actual log of winning numbers that our provider has registered. We are more than happy to have a second look at this for you though and in order to avoid an error within our communication here, can you please have a look at your account's history and help us pinpoint the rounds in question where you believe that the payout wasn't correct? You can find your account history by accessing https://www.unibet.com/myaccount/mygamingactivity/casinoactivity. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted July 28, 2019 Share Posted July 28, 2019 Is this still something you would like us to assist you with @BALOU? Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted July 31, 2019 Share Posted July 31, 2019 Marking this as solved due to inactivity, but do let us know if you still need assistance with this @BALOU. Former Community Moderator Link to comment Share on other sites More sharing options...
Ben1 Posted November 13, 2019 Share Posted November 13, 2019 Hi this just happened to me. Played at 18:52 today 13/11-2019. My numbers were 9,12,15 and 0 if i remember correctly and saw the lightning strike on 15 before I lost connection. I rebooted and 15 was still a lightning nr but no money had come in but I had lost what I bet despite hitting. Link to comment Share on other sites More sharing options...
RayL Posted November 16, 2019 Share Posted November 16, 2019 Hi @Ben1, I had a look at the round in question and number 15 got indeed boosted however the outcome was 28 black as seen below. In order for you to win, the outcome of the round would need to fall in the boosted number. Please let us know if it was another round that you meant. Former Community Moderator Link to comment Share on other sites More sharing options...
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