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Rafa1 Rank 6
Rank 6
Mau04 Rank 7
Rank 7

He answers to other discussions but astonishment (or not) not a this one ...

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Rafa1 Rank 6
Rank 6

I think he can't ignore this topic! He has to read it hopefully! 

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Rafa1 Rank 6
Rank 6

I also have pictures of the screen where you can see that i've won 360 euro! I think it's not fair that Unibet acts like this. Disappointed

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Floris Rank 6
Rank 6
you can find the email on their website @Rafa1
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Floris Rank 6
Rank 6
I think it is important you have those pictures, hopefully they will give us more chance!
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Moderator
Moderator

Hi guys, @Mau04 , @Felien12345 , @Rafa1 , @Floris .
Welcome to the Community first of all and I'd like to re asure you that you did come to the right place.
To say I'm sorry that this occured would be an understatement, under no circumstances would we like a player of ours feel that they have been done wrong, so I would like to personally apologize for this error in odds and for the obvious voiding that happened after. I hate to start off with an answer that contains terms and conditions but I believe it's best to first clear up this situation and look at alternatives after. Please bear with me on this one. 
Section 5.3.B, mentions that: "Bets that were placed while the website was encountering technical problems, that would otherwise not have been accepted can be voided."  You'll have access to the full terms in the link below.
https://a1s.unicdn.net/polopoly_fs/1.1139219.1552408649!/menu/standard/file/Kambi%20TC%20v1.7%20-%20...
This issue is something that rippeled through all the platforms that our Sportsbook provider offers it's services to, but I wouldn't say that it makes this particular instance any better for you guys or for us. 

That being said, although the terms and conditions cover this particular instance, I have reached out to our higher ups with your accounts in order to try and make up for this inconvenience. I am not promising that you guys will receive the winnings placed on the bet that was present on site because of an error, I am fairly sure that will not be possible, it's somethng mostly along the lines of an apologie bonus. 

Lastly, thank you for coming to the Community to report this, I will be in touch first thing tomorrow with a favorable resolution. 

/Ray

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Floris Rank 6
Rank 6
Thank you @Ray-Unibet for this answer. I have never been so treated unevenly felt as now. I hope you have some good news for all of us tomorrow.
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Rafa1 Rank 6
Rank 6

Same way here! Thanks @Ray-Unibet for answering and I also hope that you have good news for all of us on tomorrow. Let's cross fingers... . grtz

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Mau04 Rank 7
Rank 7

@Ray-Unibet , thank's a lot for this kind answer.I hope good news tomorrow and problem solved. Good night 

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