RayL

Hi @GeoaSilva, welcome to the Community :)
I had a look at your account and there was an error from your E-wallet in the Unibet account which caused the Deposits to be declined. It is removed now and you should be able to deposit.
 
/Ray

Hi @koopa, thank you for the explanation. Indeed we have received the card but unfortunately the backside is not signed and this way it can't be accepted. On it's back we can observe "Not valid unless signed". Would it be possible to sign the backside as shown in the illustration above?
Furthermore regarding documents, I can see that it is not only the signed Credit card requested but a picture if your ID front and back and a proof of address. I apologize for that, it was my error missing that part of the verification. A proof of address can be a PDF downloaded bank statement, utility bills, internet bills or tax returns. These documents are accepted when not older than 3 months.
After double checking with the Security Department, the withdrawal won't be possible on the new card as mentioned above. The deposits that arrived from the old card can be withdrawn via "Bank Transfer" on your personal bank account of your choosing.
The deposit with the new card on the other hand, failed because the bank denied the payment. I can see an error in our systems saying "Incorrect card details implemented" so I would advise you to contact them after this verification is over for more information but to me it looks like the CVV code on the back of the card was incorrectly implemented multiple times thus resulting in the block but there is a possibility that the bank blocks deposits to betting sites. This can be easily fixed by giving them a heads up that you intend on betting.
Let me know once the signed back of the card is uploaded together with the rest of the documents and I'll see to getting them approved ASAP.
 
 

Hi @Qprkyle1988. A withdrawal can be canceled in the case that it's still being processed in our internal systems. You can see that in your financial history together with the reverse option. Your withdrawal was processed and paid 22:30 leaving Unibet's financial systems and making the reversal impossible unfortunately.

/Ray

Apologies for that @raxx, it looks like a Sportsbook error. I've sent it now to be fixed and I'll be sure to update you when it's solved. Shouldn't take more than an hour or two.
Update: It should be fixed now, however there is a chance you will experience limits from time to time these are general limits on all bets.
For more information on betting limits click here.
/Ray

Hi @AdamS I am writing to confirm that we received the picture of your document and after following up with the security department I am happy to say that your account is back to it's formal state :) thank you for your patience and cooperation.
Do let us know if there is anything else we can do for you.
 
/Ray

@Camilio, your free bet is added now! Apologies for the inconvenience, there's a bug that I am currently trying to find :)

@JB1, @R4ff, @Ste100 :)
Your funds are now successfully migrated in your Unibet accounts.
I would like to apologize for any inconveniences caused by the delay, I realize Players can worry, and have all the right to do so, when something like this happens.
It's all good when it ends good right? I wish you all good luck and if there is anything else, please do not hesitate to ask :)
/Ray