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@ReCorpH yes I know what you're saying, there are def people claiming to be correct and are not , anyway I kinda over it, realising that there will be probably another UK tour later this year and by than I'll definitly will have sort it out, so I can use my tickets then. I really have to thank you for taking the time to look into it and all! @Gpa definitly not saying Unibet is scamming! With my experience over the last ten years I must say that they are really good their customers, for exemple with the exchange of tickets into smaller ones, with their willingnes to extend expired tickets, the amount of free tickets they give in streams, ... I was frustrated over it all because I was really looking forward to play UK Tour online this Sunday, but there will be another online UK Tour in a couple of months (at least I think that is what I read somewhere).

Ok! @ReCorpH Pls check if I have the tickets in my account, because if I haven't all this is wasted energy anyway... Also it's no longer the same numbers I'm sure because I had to renew it once because we got scammed once. Cynism at its best: Scammers get away with everthing and normal users get their account frozen for 2 (probably 3 or 4) weeks because of over strict verification... Also know someone(also Belgian) who randomly got asked verification in same period: was also asked copy of ID, copy of bank card, copy to show address, but he didn't have to go 3 years back with bank statements... Really lame that I have to do this and other people don't... As @Livertool said, this really lacks commen sense!

Me at the moment my account is unfrozen and i can use my UK TOUR online tickets next sunday:

WOW @ReCorpH would this be possible! If so I would be pretty pissed on customer service for not proposing this sollution, I can immediatly make new deposit and withdraw with that card! Yes @Livertool thanks first of all to intervene! You are right! I think in total I send 20ish mails for this! The 3 deposits in 2017 are indeed very little money, 200ish euro in total, so definitly no money laundry... And of all the deposits (paysafecard) and withdrawals (fast bank transfer) I did last 10 years, this is far less than 1% of all transactions... So i really don't understand why my account is already frozen for 2 weeks and most importanly I will almost for sure be denied to play my UK tour online bullets! Feel very bad threated and I'm very upset!

*december 20 1 8

@ReCorpH hi , can you please check my frozen account if the uk tour online ticket is there already? I still haven't gotten the bankstatements of June 2017 of my VISA card yet, I doubt they will send it on time... And even than in needs to be checked for verifciation and so on... I'm really sad about this! I have been asked for 4 or 5 documents in total, and obviously the one I can not check myself (bank statements on app only go until december 2018) will block me playing UK tour online, where I grinded hours and hours for online starting from 1 euro until the 500 euro package... PLEASE is there not a possibility of unfreeze my account for next weekend and than freeze it again until I finally get the bank statements from WORLDLINE (Visa company)? Please do your best, I know you are a respected guy within Unibet, the people at customer service just don't care about me (why would they, I know), so no creative sollutions will come from them I'm sure. But I hope somehow I can play the MTT this Sunday! I have done really nothing wrong!

thanks for taking the time for replying , bro , really hope you will get the ticket in time! for me it will not mather i'm afraid... hope you never have to go through with this! it's a nightmare!

@GR1ZZL3R any news about the UK tour online tickets in your account? @ReCorpH still not ok with verification, i await the mail back from the website mijnkaart dot nl that both the staff members of my bank Parisbas Fortis and customer service Worldline (Visa) have adviced me to use. Both they said the responsibity of giving the info is to the other one, so this website is my online hope, but i think it will take a very long time until i get it... I'm very sad this is the way I'm threated, I'm a customer for 10 years now, never had problems with anything, deposited most of the times with paysafe card and withdrawed almost every month with bank transfer and yes, i probably used my visa card three times in 2017 and now i regret it so much! I really don't understand why I'm randomly choose to verify my account and what I definitly don't understand why they ask these things of 3 years ago... I'm almost starting to think that Unibet knew I will have trouble asking bank statements of 3 years ago and like this I can't use my two Unibet tour online tickets, Unibet has always been so good to me and other customers, so I refuse to think this, but I'm so confused with this random verification at this time that I made clear on the community I want to quit Unibet (because of the Belgian gambling laws with no rakeback and promotion) and now suddenly my account is frozen for like 1% of all my transactions is a thing 3 years ago and really hard to track. Anyway, so probably you and the customer service that I send this same mail will tell me there's nothing to be done and this Sunday I will not be able to play the MTT that I grinded so long all these sattelites for... The good news is that you already assured me the tickets won't be lost, so anyway, if I ever get a mail back with these very old bank statements, I can play maybe the next UK tour online event, whenever that may be or might even play LIVE when all this corona BS is finally over! Ok, so far my rant :) Pray to God that I will get the statements in time, you never know, but doubt it...

tnx, also should be getting a mail soon than, i hope all this **** is solved by 10th of May, i hope you never have to deal with this! requesting bank statements from visa classics from ages ago is quite the hassle!

Btw: any idea when the tickets will be credited to the account? Please if somebody has his UK TOUR final tickets credited, let me know here, so I can ask again if there at my account... Pfffffffff...

Ok! Thanks for that, that's already a relief... Update: I got a telephone number from my bank guys to the customer support from VISA and called them right now, they said they can't provide this information, and I have to contact my bank once again... I mean, it's really really hard to get VISA bank statements from 3 years ago! How do other people do this? I'm kinda blocked... Will call again to the bank now and say that VISA classic can't give me this info... It's very tiring and every day 10th of May (day of UK Tour online comes closer)...

@ReCorpH this hell is still going on, i contacted the people from the bank, but they said they can only provide info from years back from my normal account and saving account, not from VISA CLASSIC cards... They gave me a link to this website but still I don't find how to do it, I asked a phone number to the people of the bank to assist me to ask... All the other documents are ok, only this is left. I really hope I can get my account unfrozen until 10th of May for UK tour online, can you in the meantime please check my account if these UK Tour onilne tickets are already credited? I assume if the tickets are credited to my account and my account is still frozen, the tickets will NOT be lost? This has been a very very very bad experience... Never had so much problems with verifciation! This is hell!

Cant discuss that here out of respect for unibet..

Jup will will do, dont understand why all three deposits are necessary instead of just one. Hope u don't do this with all customers because its quite weird...

I will send the mail with the request tomorrow to the bank. Unless you have another way of verification without actually asking stuff to bank staff. Something else in my bank application where I can take printscreen of. And otherwise i'll send the mail, whatever :)

Hey @ReCorpH don't really know what you mean by that. I know the exact three dates of the deposits in 2017, because it's in the e-mail I got from Unibet support. I just need to give the bank statements of those 3 deposits and my bank app doesn't go that far behind. I have to e-mail the bank staff of my bank for that, who are friends, because me and my family members are longtime client with them. That's the akward part for me... But I will do it anyway, because I don't want my account blocked on the 5th of May (UK Tour online). To be honest, I think I won't be playing too much anymore on Unibet, not because of this verification thing, but because of the new rules of no more promotion and rakeback from the Belgian Gambling Commission.

oh btw about your question, now that you tell me, i have probably used three years ago my VISA card , instead of the usual paysafe cards for deposits. So yeah, that's going to be it...

Hey @ReCorpH , first of all thanks to take the time to reply. I understand it's necessairy to verify account , it's not that unpleasent in general I think, but as long as the information is something I can do on my own. Me personally I'm not so concerned about my privacy and trust Unibet not to misuse this information I am giving. The problem is that the lady from customer service (who always was friendly) said if you don't find it in your bank app (and i'm sure she knows things of 3 years ago you can no longer find in your bank app), you have to ask bank staff. And that's what's bothers me, these are people I know good, family members know good. It's embarrasing to ask them about deposits on a gambling site from 3 years ago... I know they also should be professional and keep this question to themselves, but anyhow it's very unpleasant... Anyway, will swallow my pride and ask my friends for these details, because I need my account to be unblocked by 10th of May, because I have two bullets for Unibet UK tour that I can use online for once.

i love unibet, but today i'm a bit disgusted... i had a e-mail for verification of my account, no problem have to send copy of id, bank statements, copy of bank card, no problem but the last question made my eyes go wide; i have to give bank statements of three deposits of 2017 my bank app doesnt go that far, and now have to ask bank staff, people that i know for years to send that to me... does anyone else had that question? feel like it's a bridge too far tbh... i have nothing to hide, but asking things of 3 years ago seems weird...

completely understand it, @Andy-Unibet i'm already super stoked UK tour is online, so whatever if it takes a bit time to arrange all the stuff tnx in advance!

tnx, in the other thread i read that they are sorting out all the players with tickets, probably a hell of a job, glgl unibet!

Wait, what? UK tour Newcastle is being played online? I tried to look into this thread to read about it, but didn't find it, too many pages... Can somebody please give me more info about this, or refer to link online? If it's played online on Unibet, please put me in for the two bullets that I still have. Kind regards @JeppeL @Stubbe-Unibet

or is it 2 bullets, not quite sure anymore...

Hi, pls extend my (3) uk tour bullets that i have in stock. Btw: please consider also a uk tour online tour, where people can use their bullets, the buyin is far less that unibet open (230 euro), so this should be possible to do an online version. Thanks in advance to consider this. Kind regards

Really want to thank all Unibet staff and ambassadors for everything! Unibet is a company to m'y heart a(for i think 10 years on my behalf) , i take no blame for all of this. We all knew it was coming... its Belgian government, which we all know is incompetent in many ways... But you guys of unibet always have been on our site, and thats TOP! Big love and much succes in the Future!