GaborSz

I don't want to be offensive @Stubbe-Unibet, but you have just said, for me, quite light-heartedly that we, Hungarian customers "wont't notice much of a difference" and that these kind of blocks never really worked anyway. Which is to my perception is not true at all. The fact is that since the beginning of this month you cannot use a Hungarian bank to send money to your site (or any other site outside Hungary) by any means. The only sulution offered by your support was either Neteller or Skrill. I don't know how does it work for others from my country but it is too much of a complication for me to set up another account with some unknown business while I am also concerned with some safety issues there. To be honest, I do not know anything about Neteller but I have awful experience with Skrill, it is sure, I would not trust them handling a single forint of my money. So all in all, yes - lawful or not - the Hungarian government's measures (to direct all money to Hungarian businesses strongly interweaving with government officials, forming a monopoly here) seems to be working. Maybe your too much of a big business to be affected by some Hungarians never using your site again, but it will happen, I can tell you - I believe it is already happening right now.

Hi! It is very curious for me that someone working for Unibet is not totally familiar with this issue. Anyway, it came into effect now, I can confirm. The alternative, I was told by your support team is to use Skrill or Neteller. The only problem is that I have not too much faith in them. Any other possible solution for depositing - and preferably also for withdrawal @Stubbe-Unibet? Thanks in advance!

I would also like to try this one. Ticket please 🙂

@Jami-Unibet Please, just give me at least one reason why I should go further into it, when I already gave you examples (like you are slow with putting together the odds in sports betting at many times) which you simply disregarded. Anyway, I had a problem with Rapid Transfer. At the time, it was my only deposit option. It would be too long to write down the details, but you could search for it here as well. I contacted your live chat support, they were pointing towards Skrill. Skrill is a joke and has even worse customer service than you 😄 so I was stuck. I also e-mailed the Hungarian CS, they were nice, but no help at all. I posted here, no response. I even e-mailed ReCorph, no response. Moreover when I was contacting the Hungarian live chat and later e-mail service, I also raised the issue that when the Hungarian CS is not available within the site, I cannot contact the English support. It says, I can, but no button or anything to do this. This problem was simply ignored. I asked it only out of curiosity as the English CS was always useless, while the Hungarian was of great help even 1-2 years ago. Now I got the feeling that they are the same. Not willing to look into the problems. 

But if you read this original post, it is the same, as CS keeps on repeating the same bullshit and nobody looks into the matter. (Apologies for @Canadawideevent for spamming this post, I hope everything turns out right for you.) 

I even read here another post where finally, after two weeks, the customer had to find out what is the bug in your software, to finally get his money, because you just kept on repeating the same basic useless infos time and time again. Nice, isn't it? 😄 

Back to my initial problem, I would like to inform you here, that you have a business partner (Skrill), who took 1 full month to repair what went wrong, they did not offer any apology and during my e-mails they did not even acknowledged that the issue was on their side.

So just to put it straight, my suggestion is that:

- you should have a big enough (or quicker) team to get ready with odds a lot earlier - especially in case of tennis events

- you should have a customer support which DEALs with problems instead of ignoring them

- you should have business partners who are reliable (I will never want to use Skrill in the future and will not recommend to anyone either)

 @Stubbe-Unibet No, you did not sound someone who says everything is 100 per cent. You sounded like you think you are good enough, and everything is fine as it is. (And who contradicts it is obviously someone who is out of his mind, or simply an unhappy losing gambler.) 😄 

Just one example for you what I meant when comparing quantitative and qualitative methods and why you could be mislead when looking at your wonderful trends. In your last but one survey, you were also asking a question about CS. The only choice was to give a number between 1-5 or 1-10, I don't quite remember. The problem is that you "forgot" to distinguish between the English CS and my native counry's CS. At that time on a scale of 1-5 I would have given for the English one maybe 2 and the Hungarian 5. So no matter which number I gave, you were mislead and could have made the wrong conclusions. And this is just one example and I could go on and on and on. But this is already terribly long and I am sorry to say (and it is honestly not meant to offend you by any means but this is still my general impression) that you are too happy with your wonderful business to take even serious problems into account.

9 hours ago, Stubbe-Unibet said:

I think I was pretty blunt in my previous post, saying we do make mistakes as well. But yes, overall I think Unibet is a great company with a great product experience - I've been a customer myself, so I have seen and experienced both sides.

It's also not just my own opinion, it's based on hundreds of thousands of survey responses and being in contact with customers daily 🙂 I used to work with survey research a few years ago, so I dare say I've got a better understanding of the company performance and customer satisfaction than you 😉 The satisfaction with customer support - and the company in general - is increasing.

The community is a great place for help, if you're stuck with regular support - has been challenging for a while on here, as there's only been one moderator, but that's about to change and there'll be a full team. Furthermore, both Andy and I from the poker team are here every day, so you can get support from the guys actually being involved in the software development and deciding on the prioritization, and you can give feedback straight to us, rather than having to go through several links - that's unique and pretty cool if you ask me 🙂

Again, it's so uplifting to see that you are so satisfied with yourself. 😄 As you "dare to say that you have a better understanding of the company performance and customer satisfaction", I may also dare to say that I have a better understanding of consumer behaviour and dealing with them in general as it is my special field. 🙂 And when talking about those wonderful numbers in your wonderful surveys, it is also lying to yourself to an extent as you try to measure everything with quantitative measures and this will not show a lot of deficiencies. But the main thing is that saying "we also make mistakes" is an absolute understatement when your customer service is no use at all, and now they are not even try to show at least the will to help as this thread also tells. The fact, that you are not having a big enough team to make the odds in time in sports betting - other sites are a lot quicker - is also not falling into the "we also make mistakes" category. Moreover, it is nice to chit-chat with you here, but when I had a technical issue noone bothered to even look into the matter, neither your customer support, nor anyone here on this forum. The consequence is that you lose money, because I partially went back to one of your biggest competitors. I know, I am a very little fish in your big ocean 😄 but with your attitude, it will happen to many of your  users as well - and then those pretty numbers you see in your wonderful surveys will not look suddenly so optimsitic 🙂 All in all, to be fair, you still stand out in some areas in this dodgy business, and I am fairly happy here, as the others are not saints as well, all I am trying to point out is that you have room for improvement but this attitude not help things by any means - and who knows, one day a better business may come and you will not understand all those wonderful numbers suddenly going wrong...

51 minutes ago, Stubbe-Unibet said:

@Canadawideeventwelcome to the community 🙂 I wouldn't be so worried about reviews of gambling sites, if I were you: look up any bookmaker and it'll be terrible. A few years ago I was responsible for replying to reviews on one site, and 90% of the unhappy ones were customers that didn't read the terms, committed fraud, used parent/partners/friends account or the like. Of course we make mistakes as well, but that's not the reason for the bad ratings. If we really were as terrible as the reviews would indicate, do you think we'd invest in a public platform like this, where anyone can share their experience? 🙂

Anyway, I'm afraid I don't have much relevant experience in this case, as it's different from country to country. When I was a customer, it generally took less than 24 hours before I had the funds, when I made a withdrawal to my card.

As you can see in the below and other threads, other customers have a similar experience to mine, but again, it depends on the country (in some markets it's almost instant today).

 

It is nice to read that at least you are happy with yourself 😄 In fact, there are some things you do fine, compared to other sites in the business, and there are some serious problems. In fact, the quality of your customer support goes down day by day. This community is a nice thing for chit-chat but no use for real help for real problems in most cases. A little more self-criticism/self-reflection would not hurt your business...

Hi! I experience the same problem now and nobody can/want to help. Neither Unibet nor Skrill. Can you tell how the problem was resolved? It exists in my case for 6 days now.

Hi! This month I used Rapid Tansfer (Skrill) to deposit to my account 3 times without a problem. But since last Friday evening it does not work. An error message comes up - right after I am redirected from the Unibet site to the Skrill pop-up window - saying that my transaction was declined. Unibet points at Skrill, Skrill haven't got a clue. They only tell general troubleshooting things like clear my browser, try from different browsers etc - all which I already tried.

When I searched this forum, I saw that someone had the same problem but it disappeared after 1 or 2 days. But for me, this problem still exist for the 6th day now...