@Jami-Unibet Please, just give me at least one reason why I should go further into it, when I already gave you examples (like you are slow with putting together the odds in sports betting at many times) which you simply disregarded. Anyway, I had a problem with Rapid Transfer. At the time, it was my only deposit option. It would be too long to write down the details, but you could search for it here as well. I contacted your live chat support, they were pointing towards Skrill. Skrill is a joke and has even worse customer service than you 😄 so I was stuck. I also e-mailed the Hungarian CS, they were nice, but no help at all. I posted here, no response. I even e-mailed ReCorph, no response. Moreover when I was contacting the Hungarian live chat and later e-mail service, I also raised the issue that when the Hungarian CS is not available within the site, I cannot contact the English support. It says, I can, but no button or anything to do this. This problem was simply ignored. I asked it only out of curiosity as the English CS was always useless, while the Hungarian was of great help even 1-2 years ago. Now I got the feeling that they are the same. Not willing to look into the problems.
But if you read this original post, it is the same, as CS keeps on repeating the same bullshit and nobody looks into the matter. (Apologies for @Canadawideevent for spamming this post, I hope everything turns out right for you.)
I even read here another post where finally, after two weeks, the customer had to find out what is the bug in your software, to finally get his money, because you just kept on repeating the same basic useless infos time and time again. Nice, isn't it? 😄
Back to my initial problem, I would like to inform you here, that you have a business partner (Skrill), who took 1 full month to repair what went wrong, they did not offer any apology and during my e-mails they did not even acknowledged that the issue was on their side.
So just to put it straight, my suggestion is that:
- you should have a big enough (or quicker) team to get ready with odds a lot earlier - especially in case of tennis events
- you should have a customer support which DEALs with problems instead of ignoring them
- you should have business partners who are reliable (I will never want to use Skrill in the future and will not recommend to anyone either)
@Stubbe-Unibet No, you did not sound someone who says everything is 100 per cent. You sounded like you think you are good enough, and everything is fine as it is. (And who contradicts it is obviously someone who is out of his mind, or simply an unhappy losing gambler.) 😄
Just one example for you what I meant when comparing quantitative and qualitative methods and why you could be mislead when looking at your wonderful trends. In your last but one survey, you were also asking a question about CS. The only choice was to give a number between 1-5 or 1-10, I don't quite remember. The problem is that you "forgot" to distinguish between the English CS and my native counry's CS. At that time on a scale of 1-5 I would have given for the English one maybe 2 and the Hungarian 5. So no matter which number I gave, you were mislead and could have made the wrong conclusions. And this is just one example and I could go on and on and on. But this is already terribly long and I am sorry to say (and it is honestly not meant to offend you by any means but this is still my general impression) that you are too happy with your wonderful business to take even serious problems into account.