Pionrj

 

Problem in my connection? Are you serious? The game started with that J9 hand the previous is from the previous Hexapro. I saw that the money left but nothing happened. So I went to see the history and took that screenshot. Then I went to the Hexapro page trying to find a way to get in the game. I had lost only a little by then. So, no refund? This is a joke. 

I don't feel that it has anything to do with trust. I took screenshots and he told me it's a known bug. Doesn't that basically mean it's auto refund? And I don't want any bonus points. I bought myself in the game with money, so refund it in money. Thanks.

Ok. Hexapro bugged again. It startes the game but didn't let me in the table. CS answered "we know it's bugged and we are working on it". I asked for the refund and the answer wad "I can't promise you anything". Great job. 

Last time I had an issue with Poker client, I contacted CS three days in a row. Every day they promised me an answer through email. Never got one. On the third day I just had an extra MTT ticket on my account.

 

Same thing happened with sportsbook. No one answers on email. Just a refund suddenly appears to account.

 

That's the problem. You ask for emails, logs or screenshots via email. But you never answer them. Problems are solved randomly in day or a week. The plus side is that it's always solved but the pace and style is underwhelming.

 

This time I posted after three hours here just to make known this bug. Didn't really expect the issue be solved through this forum.

I'm breathing very deep. Super deep when I have to open your online support. It's always the same thing. They promise me an answer and I've never got one. All the refunds/compensations comes after contacting them at least two or three times. It feels like I have to beg for something that already belongs to me. It can't be so hard? You've got all the tools to check these things out. It should be enough that I inform you about the problem, what happened etc, and you'll fix it. But no, it never goes that smoothly. Not like you're having a ton of issues but every time there's even a little one, it's made to be a size of Mount Everest.

Yeah, this is frustration. But I feel it's 100% justified when I need to work more than your employees when I face an issue in your site.

Hexapro bugged out for me. I was playing to tournaments and decided to take one Hexapro at the same time. After 10 minutes of waiting I left the que because there was no other players. I didn't get the buy in back so I went to my history. It had started the game but did show me only the starting screen with no other players at any time. I went to customer service and they gave me zero help. Now I've been waiting for 3 hours to get a reply through email.

 

I think I'm heading to other sites now. No idea financing a site which doesn't care about their customers.