The Poker product team chooses to be here helping out with issues, but we're not required to. This means response time will vary depending on a variety of factors. It can be easier to raise a more obscure or rare issue/request here than via CS because it's unlikely they'll be unable to answer it and we'll just end up dealing with it anyway but in general customer support are there 24/7 to help you with generic queries so for something like a fraud report, they're prepared to take the required steps.