AnakinsGone

Thank you for the apology. While I resigned myself to the fact my ticket could not be exchanged prior to asking, I thought I would ask and I think I was respectful and honest. As a relative new player but high volume player with very few interactions with Unibet staff it’s very off putting. While I understand that poker players and gamblers on a whole can be challenging, politeness cost nothing and makes customers feel valued. It is what it is I guess. Just wanted to give my point of view. Thank you for the time.

Hi @Andy-Unibeti just received that email. This post was made prior to my answer. No need to be rude or short, I think your reply was both. I won’t darken this community chat again. Have a great Sunday.

BbHi all. Apologies for the post. I jumped into a Unibet open / live £10 satellite to a £50 which I won. I have then looked into it, and it seems if I proceed I have to travel outside of the UK. I have medical issues which means I cannot travel, and I didn’t look at this when I registered. I know it’s my fault for not being diligent before registering, but I feel like there is no point me continuing in the process as I cannot make the event if I am lucky enough to do so. is there any chance my ticket can be changed to something more generic, like any £50 tournament or 2 £25 tournaments? Thank you for any help. I wouldn’t normally ask, but plunged a large amount of time into the qualifier, and gutted I cannot do a bigger tournament online as opposed to live. Thanks. @Andy-Unibet @Stubbe-Unibet