Krists-Unibet

Hi @Sparrow473, Thank you for the screenshot and details provided. We did have an internal investigation about this today. It seems this is a simple in-game ticket abuse, this group has made no profit and never verified their accounts. Furthermore, we have blocked all the accounts and blacklisted their device IP. We do have a 1 account per brand policy here in Unibet! 😃 We do understand that this caused bad gameplay in the Newbie room, therefore I have issued a €25 bingo voucher to your account! Thanks

Hi everybody, Last week's tournaments have finished and we have raffled our 10 lucky winners. Each will receive €200 cash! :cash: Bingo aliasPrizeWowmyday€200 cash BigBL€200 cash Sarska€200 cash Gardengirl€200 cash littelhapppy€200 cash Ikwilkien€200 cash hcs€200 cash jekku18€200 cash SindreSi€200 cash annalovinda€200 cash Congratulations to the lucky winners! 😃 Week 3 has started in full swing. To qualify you have to hit 10 spins on any of our bingo minigames (you can even have one spin in 10 different games to qualify) 😃 Good luck to everyone!

Hi everyone, The new year has started in a full swing and the first week of our 2020 Tournament has already finished. Players spun hard to earn a place in the TOP100 leaderboard where we would randomly pick 20 lucky customers and award them with 200 cash Free Spins!! Week 1 winners: Bingo alias Prize Levis77200 Free Spins on Finn's Golden TavernWowmyday200 Free Spins on Finn's Golden TavernDaantjec200 Free Spins on Finn's Golden Tavernamber20200 Free Spins on Finn's Golden TavernEsmee8200 Free Spins on Finn's Golden TavernHibahaba200 Free Spins on Finn's Golden TavernCaromia200 Free Spins on Finn's Golden TavernSziszi41200 Free Spins on Finn's Golden TavernToraji200 Free Spins on Finn's Golden Tavernanirmo200 Free Spins on Finn's Golden TavernMm82200 Free Spins on Finn's Golden Tavernlive38200 Free Spins on Finn's Golden TavernMadGrandma200 Free Spins on Finn's Golden TavernKLUDDER66200 Free Spins on Finn's Golden Tavernmoenliss200 Free Spins on Finn's Golden TavernShamzchopz200 Free Spins on Finn's Golden TavernNabela200 Free Spins on Finn's Golden TavernQvit200 Free Spins on Finn's Golden TavernCezi200 Free Spins on Finn's Golden TavernBori7200 Free Spins on Finn's Golden Tavern Congratulations to the lucky players! You have to open the casino game and you will find the Free Spins waiting for you there 😃 This week we have daily bingo tournaments where every win in bingo will contribute to the weekly leaderboard, 10 lucky customers from TOP100 will be randomly selected and will receive €200 each!! Don't miss out the fun :cash:

Hi @ImProSpin, Thank you for your query. Unfortunately due to recent regulatory changes in Belgium the country was not included in the campaign/tournaments! Apologize for the inconvenience, you can still take part in our 'Weekend Win Spins' tournament this weekend! 😃 link: https://fr-casino.unibet.be/bingo/tournaments#16499 Let me know if you have more questions!

Hi @alapokec2, Thank you for feedback. I have contacted the relevant person to update the T&C's on the promotional page, they have been corrected. We are having two different tournaments: Minigame tournaments where you can win 20 free spins for a casino game daily together with a week long leaderboard tournament that captures the highest wins within that week, where we will randomly select 10 lucky customers out of TOP100 and award them with 200 free spins Bingo tournament where you can win €20 daily and a week long leaderboard tournament that captures the bingo wins within that week, points are being added together and randomly selected 10 lucky customers out of TOP100 will be awarded €200! It's a great spot and we really appreciate that you reported this, I have issued a €10 bingo voucher to your account as a compliment! 😃 Happy Bingo playing! 👼

Hi all, Wanted to introduce you to a new feature which appeared today for the mobile version 😃 If you are familiar with our mobile Bingo client, you should know that you cannot pre-purchase tickets for the upcoming game while you are playing the game. Now you can pre-purchase tickets for the same room while you play. Click on the yellow pre-buy icon here: Select the number of tickets you want to purchase for upcoming games and click 'Buy now' Hope you'll enjoy the improvement 😃

Hi @ImProSpin, You did finish in 2nd place and are entitled to 500FS, as I see there was an issue with crediting the free spins. Upon checking the query I see that it was resolved yesterday and you've received the free spins 😃 Regards to Reel Santa / Jingle Spins tournament the FS were issued. Due to delays in receiving your Free Spins, I've issued you a bingo voucher worth of €25 so you can relax and play a few good old bingo rounds! Thank you for the query! 😃

Happy December everybody! During this wonderful time of the year, we have a lot of things going on here in Unibet. I just wanted to introduce you to another one! We have made a new Christmas themed minigame called 'Reel Santa', which is a 3 reel, 3-row slot machine with 5 pay lines: Filling all 9 spots with the same symbol awards the Bonus Wheel feature, where multipliers and symbol upgrades can be won. The game also features a re-spin which is awarded when two full columns are filled with one and the same symbol and gives a chance for bigger wins or the chance to get into the wheel feature. How to participate? Head to your local Bingo tournaments page (example: https://www.unibet.com/bingo/tournaments)Look out for tournament called 'Reel Santa / Jingle Spin' (Biggest equalized win over 20 consecutive rounds)Click opt-in and head to bingo to play the minigameIn order to qualify for the tournament, you need to spin at least 20 times (minimum bet €0.20) Grab some nice free spins on NetEnt slot called 'Jingle Spin' - FIRST 50 PLAYERS GETS A SHARE Every week 3,000 Free spins, the tournament will take place from Friday to Sunday. A total of 12,000 Freespins will be given out through December! Good luck to everyone and I hope you grab a share of Free spins! :Smile:

Hi @Lionsvilla, Thank you very much for your feedback! Newbie room was generally created with an idea for new players to try bingo - free games every hour, cheaper ticket games with features, added jackpots. The games we have in Center Court are in the range between €0.01 - €0.05 per ticket, with a max buy-in of €3. It's true, we do offer games where one can purchase max tickets of 120 (the highest amount we offer in this room) but bear in mind that each ticket costs €0.01, thus in total spent €1.20 which I believe is quite a fair deal. If I'm correct we did had couple of games a while ago which were capped at the amount of 15 tickets per person, these games did not perform as expected and instead of showing activity in those games, the players avoided them. Speaking about tournaments, yes we have noticed this and works are in progress to change the tournament structure, we have a couple of ideas, as you mentioned, with the current structure we are just rewarding the customers who won something already. I have to say that our tournament tool is quite unique in a way, as I haven't seen anything like this somewhere else. But, there is always but... The development process takes a while and I cannot promise any dates when this will change! I will look into the possibilities to address the concerns you mentioned! After all, at Unibet we are all about user experience! 😃

Hey @steppek77, I'm sorry to hear that! I did check the history of your loyalty and see that you have spun the wheel yesterday at 17:53 UTC. Could you please confirm that the spin took place and it worked? 😃 Thanks!

Hi @ImProSpin, If my google translate is correct then I assume you're here to know more about who won a trip to Denmark from missions. I have some good news, we did a raffle and found the winning customer- it is vissenzet, which is available to see for everyone in the bingo lobby banner! Hope you enjoyed the missions and more to come 😃 Any feedback would be appreciated!

Hey @Merenitsu, Sorry for the delay, I had to wait until the old ones expire. Free spins have been re-issued to your account. Happy Spinning! 😃

Good morning @Merenitsu, Thank you for your feedback! Technically Bingo 'minigames' are the same casino slot games you can spin under the 'Casino' tab (by mechanics). If they are the same type of games it wouldn't make sense from an RG perspective to have different categories for them. If minigame is the same casino game it shouldn't be available for a person who has blocked 'casino' product. Now, what we usually offer to customers who receive free spins but have their casino blocked is to exchange those free spins to bingo vouchers in equivalent value. In your case, as the casino block finishes on the 2nd of October, I will re-issue the free spins so you can use them after the block has ended as you requested 😃 Happy spinning!

Hi @Merenitsu, Congratulations on your free spin winnings from the cannon! The expiry time for free spins is usually 7 days. You can view your current free spins/vouchers/scratchcards by clicking on 'My Bingo' This is how a free spin looks in bingo. As you can see it's a tile with game name/spin amount/spin value and when the frees spin will expire. Please try to use free spins until they expire, as a one time goodwill I have re-issued the free spins for you! Good luck 😃

Hey @Jkrda9, You have all the right to glow and share this wonderful win! That's a really impressive amount of €17,536!!! :wow: My congratulations on winning a share of progressive Jackpot, not to mention the Fullhouse winnings on top of that! :cash: I'm happy to see people hitting the jackpot and sharing winnings with us on the community! Always remember that the higher the ticket price - the higher share of jackpot you can win on top of Full House winnings! I hope you'll win another one soon @Jkrda9! 😃

Hey @SeasileS, Thank you, appreciated 😃 Actually I have some good news! The Root cause has been found and solved for good! I have tested out and our beloved Bingo seems to be back without any issues! :atisfied: Let me know if you experience any issues/technical problems, please!

Hi @Matti84, Thank you very much for the feedback! Our provider had scheduled Bingo release this morning and afterwards, some technical irregularities were noticed - not able to join any bingo room, not able to pre-purchase tickets for upcoming bingo games, balance shows as '0' inside Bingo client (real balance should not be affected, it's just a display error). Our provider was notified immediately about the irregularities and investigation is ongoing as we speak. I can assure you that this will be fixed very soon and the bingo games will continue! If you miss your favourite minigame - don't worry, minigames are available to be played now 😃

Hey @TDW, Thanks for your question. It means that we have scheduled games in advance with initial prize to be won, all together in one month, we have more than €3 Million scheduled. Basically, that is money we add to the total prize pool, there might be rounds with 50€ starting prize, there might be special rounds scheduled, as an example 'Added Money' where we add even more money to win. With every ticket purchased / pre-purchased the total prize pool grows. I did a screenshot from round list view below: Hope this is clear now 😃

Happy Friday Bingo lovers! A lovely weekend ahead and I thought I could share some sweet facts about our beloved Bingo! :wow: Let's talk about money :cash: Over €3 Million is won during scheduled games every month (this is excluding jackpots or promotions, meaning that it's clean cash) Over 6000 jackpots are scheduled every weekOver 800 of these are community jackpots - meaning the winner of the full house wins 50% of the jackpot and the active players in the room share the remaining 50%Game prizes range from €5 - €2000, with a monthly €5000 prize (our 'Super Saturday' game, ticket price just €1.50) There is a big progressive jackpot that is currently live at ~€138,515! Do you like to play slots? In Bingo world we call them minigames: A range of 19 minigames are available (these can be played at the same time as playing bingo or independently) They are exclusive only to us, so you won't find the same minigames anywhere else ;) The most popular minigame is Blender Blast (question - do you like the game? why?) There is a progressive jackpot minigame, Jack’s Jackpot which has four different price points associated with four different progressive jackpots! I hope these facts will make you open up the Bingo client and join the fun of Bingo! Don't forget that currently, we have our 1 Million cash spins drop (you can read more here)

Hey new1, Congratulations on your winnings! :cash: That's an impressive spin - 500x your bet 🆒 Do you play only old McDonald or do you have another favorite minigame? I will give a thought of what we could do with big wins! Maybe a sort of 'Hall of Fame' thing 😃

Hey Hecu, Thank you for your query! First, I would like to understand what kind of network lag did you experience and what happened with the game at the moment? Might this be something to do with your connection? I unfortunately think that you have experienced a 'winning line display error', this issue is known from our side and worked upon fixing it. It happens very rarely and as the name suggests - false winning line is displayed. I can confirm that from our end the game has been played out without any irregularities and no winnings were made in one of your cards. I have forwarded the case to our provider - Relax Gaming for further investigation with your details, ideally if there would be a screenshot but I guess you didn't manage to capture one! Could you please confirm that you were using a desktop (windows 10) and browser Mozilla firefox when the incident occurred? Thanks!

Good morning @gyuribatya, We're currently reviewing the chat games and chat host scheduling to improve our offering. These are expected to be available again in the upcoming months. I know it's not the answer you hoped for, but I can guarantee that after that's done there will be fun chat games to watch out for! 😃

Hey @ryan230492, Indeed there were a few delays with Bingo platform during Saturday night. Now, as I see the payout was made with delay, a few hours after the game in question finished. You can find the winning payout transaction in your account history (ID: 1568106810) or Bingo client -> "game history" where you can view more detailed game round information Nevertheless, I do understand that delayed winnings are no fun to wait and I can ensure that this won't happen again! Hope you will continue to play and enjoy our Bingo :Smile:

Hi @Fly1978 , Loyalty program rewards by giving freespin in the wheel for each level up you earn. As you progress in your levels, so does the requirements of how many points you have to earn for the next level and what value prizes can you win from the wheel (higher level = higher prizes) Could you give me a few additional things about the last number, it just disappeared or did somebody else won? Do you have round ID maybe where it happened? Did you play from a mobile or desktop? Perfectly if you would have a screenshot 😃 Thanks!

Hey @Michael24 , Wanted to let you know that you received the free spins as of yesterday, good luck spinning 😃 Let me know if you have any additional questions!