Krists-Unibet

Hey @Boby , I just gave it a go and everything looks good to me, I am using a windows device. Can I ask you to check the browser scaling/zoom? It should be 100% as the default If it does not solve the issue, can you please let me know what device/os are you using? Thanks

Hey @Deeanuz , I see that from out end the withdrawal has been approved and processed. It was requested on the 14th of May and there has been some slowdown from the Netteler side, we have contacted them regarding your query! Hope that the money will be in your account soon 😃 Apologies for the inconvenience!

Hi @Candycam , Thank you for the feedback. In order to unlock the exclusive room for the next day you have to wager HUF4500 cash on bingo the day before. Any cash spent in the exclusive room will not contribute to unlock the room next day. Based from your account history I see that you have only wagered in the exclusive room which does not unlock it for the next day. Please spent the required amount on other bingo rooms and you'll unlock the room next day!

Hi @Boby , It should have been RON20 bingo voucher and I have informed the responsible department to update the Advent text. Thank you very much for raising this, as compensation I have issued a RON8 bingo voucher to your account! Happy playing 😃

Hi @Vinnnny , Thank you for your feedback. Unfortunately, the loyalty wheel cannot identify if you have excluded yourself from the casino (as if you are you cannot use free spins for minigames), which makes earning free spins for you possible. Now, what we usually offer to customers who receive free spins but have their casino blocked is to exchange those free spins to bingo vouchers in equivalent value. I have credited a £2 bingo voucher to your account 😃

Hey @purplesky, Technically Bingo 'minigames' are the same casino slot games you can spin under the 'Casino' tab (by mechanics). If they are the same type of games it wouldn't make sense from an RG perspective to have different categories for them. If minigame is the same casino game it shouldn't be available for a person who has blocked 'casino' product. Now, what we usually offer to customers who receive free spins but have their casino blocked is to exchange those free spins to bingo vouchers in equivalent value. I have issued a 20RON bingo voucher to your account! Happy playing 😃

Hey @hek1987 , I'm very excited to hear new feedback, thank you very much! Just to be sure, from which device did this happen - desktop or mobile? If I've understood correctly when you have selected a certain amount of tickets and do not purchase them the amount selected jumps to the next game in the queue after the game has started? Thanks

Hi guys, I wanted to have a quick chit chat about bingo minigames; 1) Our most favorite minigame is Blender Blast. Have you ever played it? What do you like about it? 2) What is your favorite minigame? Why do you like it? 3) Have you tried our newest minigame - London Nights? Hope you can spare a few moments for answering 😃 Cheers, Krists

As this was the last week for the mission and promotion it has finished, it will take up to 48 hours (until Tuesday) to do the raffle. Usually, the winners are announced with their bingo aliases added to the promotional article but for this week it won't be visible as the article has been removed from the site. I can give you the details for the bounty tiers and prizes: Tier 1: Bounties Required – 3. Prize: 1-10 Players selected at random (€10 Each) Tier 2: Bounties Required – 10. Prize: 1-20 Players selected at random (€15 Each) Tier 3: Bounties Required – 50. Prize – 1 Scratch Card 100% guaranteed win voucher or minigame or chance to win €500 Tier 4: Bounties Required – 150. Prize - 1 Scratch Card 100% guaranteed win voucher or minigame or chance to win €1000 Tier 5: Bounties Required – 300. Prize - 2 Scratch Card 100% guaranteed win voucher or minigame or chance to win €1000 If you managed to get more than 50 wins in the shoot out, you'll receive a scratch card with 100% guaranteed win, if not I'll let you know if you've won in the draw! :Smile:

Hi @ImProSpin , Thank you very much for the screenshots, honestly the best thing you could do. I have forwarded them with the bug ticket for our provider, this should help them to fix the issue even faster. The more information we can collect and provide, the faster it can be reproduced and resolved! 😃 Due to the experienced incident, I have issued a €25 bingo voucher to your account so you can still continue to hit the lines in our favorite bingo! 😃

Hi @Devilfiiish , It's a week-long mission. So you have one week to complete it and earn kr 1000, in order to complete it you have to win in the shoot out 500 times (it does not matter whether you win or lose in the wheel) Once you've done that the kr1000 will be automatically credited to your account 😃 Also, on top of that, we have our bingo the kid raffle where based on the number of bounties (wins in the shoot out) you'll receive a scratch card or qualify for a cash draw.

Good morning everyone, I wanted to write a quick shout out to the lucky customer - Extra67 (bingo alias) who won a whopping amount of €87,497.21 by getting the full house in 42 ball calls, the customer played in 75 ball variant room 'The Pitch' Warm congratulations from us! :cash:

Hey @Devilfiiish , No worries. Check the screenshots you provided, you can see that the balanced changed (increased) 😃

Hi @Devilfiiish , Not sure why the connection was lost and why did it happen, could be related to your network availability. The game's outcome should never be affected by a fault in the connection, it should play out as expected. I have checked the round in question (based on your time in the screenshot) and see that you've won NOK60 from the bonus wheel. You can also find this information in your account history under 'Transactions' https://no.unibet.com/myaccount/mygamingactivity/bingoactivity Here is the screenshot from the game round: Hope this answers your question!

Hey @ImProSpin, Most probably you've faced something similar as mentioned here Our provider has confirmed that works have begun as we speak and it will be fixed in no time!

Hi @Devilfiiish, Indeed, the power to the people! The alias has been blacklisted and the player will need to choose different alias! I have issued a 50kr bingo voucher to your account! Thank you for being proactive Enjoy 😃

I'm glad it's resolved! 😃 Any feedback on the game, how do you like it?

Hi @Devilfiiish , Thank you for your feedback. This is a known visual bug for loyalty, which seems to be affecting only mobile users and this is very rare to experience. Currently, a bug ticket has been created for our provider Relax Gaming to fix the issue. We know that this is not the best experience, but I can assure you that the loyalty progression is counting correctly and loyalty spin should be received upon reaching a new level (according to wagerings) I have issued a NOK250 voucher to your account so you can continue to play our beloved bingo and I can assure you that this will be fixed in no time!

Hi @ImProSpin, the game is available from both - casino and bingo tabs, in order to qualify for this promotion you had to opt-in and play from casino tab, as the promotional link you provided directs to casino promotions. I have checked your game history and I see that you have wagered the needed amount (from bingo) I apologize if this has caused any confusion for you, I have added a €10 bingo voucher to your account. Next time you'll log in, it will be waiting for you there, have fun! P.S don't forget that week 2 has started!

Hi @Thurddzz, I assume you are asking about casino promotion (https://www.unibet.com/promotions/casino-promotions/bingothekidwk2) where you had to wager a certain amount to receive a bingo voucher. Now, the game is available from both - casino and bingo tabs, in order to qualify for this promotion you had to opt-in and play from casino tab. As per your game history, I see that you have wagered the needed amount (from bingo) I apologize if this has caused any confusion for you, I have added a $10 bingo voucher to your account. Next time you'll log in, it will be waiting for you there, have fun! :Smile:

no worries @ImProSpin 😀 It happens! Good that it's solved now :) Thank you very much for your feedback, I also agree that it might be more interesting to distribute winnings equally and not only aim for the Full House while keeping in mind that any win is a good amount to win! 😃 I have issued a €5 bingo voucher to your account, I hope you'll finish in TOP3 this evening, free spins are waiting! 😃

Hey @ImProSpin, Looking at the tournament history I see that you have finished on 11th place yesterday with 3 wins and each win earned you a point = in total you had 3 points. You can see the tournament history and leader board in the same tournaments page under the active tournaments: I hope this will answer your question and good luck today, this tournament is re-occurring daily! P.S off-topic, how do you like the room? Do you prefer to have one cent per ticket game? 😃 Thanks

Good morning everyone, I hope you had a lovely weekend! There was a short period of bingo downtime on Friday. The root cause was the high volume of bingo tickets purchased from 'Bingoville' room and the only fix was to reduce the number of tickets that one can purchase to 10 (instead of 100) We do know that this is not what we promised and we are looking into ways to solve this. As the games were voided by the system, all the funds were returned to the customers. Don't miss your chances to shoot out other players in the 'Bingoville' room and you might win casino free spins on top of that (do not forget to opt-in for the tournament) Thank you!

Bingo just got dangerous..... The bandits have been terrorizing Bingoville. Game Summary Bingo the Kid is a new concept combining animated game features with a Bingo twist. In the Base game, there are three playing areas across a 3x3 grid and the player is against two perceived opponents. Elimination is the main concept of the game. Once a player has three Bingo numbers shot out in a horizontal line the player is eliminated. To progress the player needs to be the last man standing. The Bounty wheel consists of two sections; Outer wheel = 10 sections where the player can win up to 10 xs bet Inner wheel = 6 sections where the player can win up to 100 xs bet Visit Bingo the Kid for some gun-slinging action and catch the bandits. If you're the last man standing the sheriff will reward you with a spin on the Bounty Wheel.

Hello everyone, Thank you for the screenshot and details provided. We did have an internal investigation about this today. It seems this is a simple in-game ticket abuse, this group has made no profit and never verified their accounts. Furthermore, we have blocked all the accounts and blacklisted their device IP. We do have a 1 account per brand policy here in Unibet! We do understand that this caused bad gameplay in the Newbie room, therefore I have issued a €25 bingo voucher to your account - @BrainB Thanks