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Stubbe-Unibet

Poker Product Manager
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Everything posted by Stubbe-Unibet

  1. Did any of you send in proof of your long-term poker income? - bank statements and official exports from other sites and ideally also a tax statement confirming your poker income last couple years (if you live in a country where it'd show on the tax statement). While I understand the frustration, I can't do much, unless you've already sent in all the documentation.
  2. Looks okay at first glance πŸ™‚ will check in more detail later, but don't have any reason to suspect anything fishy
  3. Thanks! I've requested to get the missing info added to the NL page πŸ™‚
  4. First of all; appreciate the feedback and should add I've got limited to do with the MTT schedule. This doesn't make any sense to me. You're saying "fun players" want the slowest possible tournaments. This does not match up with any of the data I've got. Quite the contrary πŸ™‚ As I recall, this is partly based on player feedback and partly based on data. When we run a series, we always try to have good structures across all buyin levels, but a €1 and a €100 tournament just aren't the same. Players in a €100 MTT don't have a monthly disposable income that's 100x greater than players in €1 MTT's. To me, it's natural there's a difference here, but it's of course about finding the right balance. I'm not saying all lower buyin tournaments should be hyper-turbo, just that the buyin does matter. Furthermore, the tournament duration does matter. We don't want players sitting up all night, when they've got work in the morning. The €2 Fight Club had an almost identical duration to the €100 and €25 versions. 5:33 is not exactly a fast tournament for a PKO with 223 uniques. It's also never about "making players rebuy more". Then we could simply increase the late reg to be more in line with what other sites are doing (we close late reg quite early). Can't believe you're actually complaining about 5% rake πŸ™‚ have you checked what's being charged elsewhere?
  5. Last winners of €10 phase tickets below. Leaderboard prizes also paid and avatar should be sorted tomorrow πŸ™‚ rushbie TEMH0TA miziel MarkoPolo_ Kamon Blue_or_Red Blessed94 Iceman OmNomNom whereisrivaldo Costelpnk PrEDAT0rr Argevolen Janek SickOldIMLOF Psycho79 GothMoth jerry
  6. As mentioned by purps already (and in the tournament description), the ticket is merely s placeholder and it doesn't matter whether it expires. I'll check with the guys on Monday and ask them to send the email again
  7. @Anders1959 did you check your spam folder? You should have received an email from the event organizer already πŸ™‚
  8. FDJ and Unibet/Kindred are still two completely separate companies; the deal hasn't gone through yet πŸ™‚ the rest I don't think it's worth commenting on πŸ˜„ I can confirm that when we access market risks, a key aspect is AML and how organizations like https://www.fatf-gafi.org/en/countries/black-and-grey-lists.html view a country. It's also worth mentioning that while Ukraine is pretty big for the poker product, it's quite a different story for the other products. We have never closed down a market just for ecology reasons, so while it is correct that Ukraine is a winning market, that doesn't have anything to do with the closure πŸ™‚
  9. I'm not sure how it's unreasonable, when it's clearly stated which 3rd party data source is used. It's consistent and not a case of just picking whatever source to prove your bet is lost. We don't use UEFA stats, so your point doesn't really make sense either.
  10. So now it's an issue that we're running a promotion? And when we're not, it's also an issue. Guess we just can't win πŸ˜„ It's pointless to discuss loyalty etc. here; take 5 seconds to consider what is being offered elsewhere (or rather what's not). The prize drop promotion is great, but it's starting out with small drops and will gradually increase in the coming weeks. €2 drops will for instance be €8 on the last day + there'll be 50% more drops. Gold drops will be €100, on the last day.
  11. Tuesday and Wednesday winners of €10 phase ticket: Trophies czarekczarek estzen SickOldIMLOF labadabadu riverek SShcherbyna Blessed94 successlaw conmebol99 Psycho79 mamrot Animaali Happywins69 AreR THEWEPL Blue_or_Red SickOldIMLOF
  12. I'm afraid there's nothing I can do here and live chat support will be your best bet. I don't believe there's any way for us to disable "verified by visa". Feel free to bring it up with support, if you haven't already. You could of course also look into one of the other payment options available πŸ™‚
  13. @qwerty1, been working for you consistently since the router reset? πŸ™‚
  14. Missions don't pay monetary rewards but are just fun ones for avatars and table backgrounds πŸ™‚
  15. Wish I could, but no such option in the backoffice 😞
  16. Quickly on the stakes for prize drop. Seb was originally planning to have it as mentioned in the terms (it's how its historically always been), but I pushed for changing it to what we ended up with. So now you know who to blame πŸ˜‰ Quickly on why I suggested this change: I ultimately believe it's the most fair for the player base as a whole. The NL4 rake is so low (and games softer), and with three different tiers, compromises had to be made at higher stakes, if NL4 was to be included. At the end of the day, I felt it was best to focus on the higher stakes and leave out NL4. Another key point is the fact that NL4 players get much better rakeback from promotions like missions, relative to the rake paid. Some promotions favor NL4 (despite the lowest rake) and some don't.
  17. Monday winners of a €10 ticket: @Challenger1 @Octopu5 @Riverek @Phil-Mc @Blessed94 @Costelpnk @XY @LIKE2FISH @ryf1981
  18. Ticket winners from Friday: @Purpler @MaecTpo @Psycho79 @elestibor @Iceman @SickOldIMLOF @Rentz @Meyerside @karibas
  19. There's generally not much downtime at all related to this. @fish8one perhaps it's due to you having a cookie saved and redirect not happening for some reason. You could try to delete the client cookie file in C:\Users\xxxx\AppData\Roaming\Unibet Poker\cef
  20. As it's a completely random drop (there's no benefit to playing higher volume etc.), it was deemed compliant πŸ™‚
  21. @qwerty1, sorry to hear you're having issues! Could you try the following for me, and let me know if it makes any difference: Create a hotspot with your phone Connect your desktop/laptop to the hotspot Open the poker client on your desktop/laptop
  22. We don't exchange qualifier tickets to cash or bonus points, but it can be exchanged to either 4*€250 live tickets + 1*€100 generic ticket. Or two buyins for UDSO
  23. Apologies for the slow reply here, but it's been a busy week, and this is a complex topic. First of all; yes, players were involved here. I was not expecting existing regs to absolutely love this change, so your feedback isn't a surprise to me. I understand why you want the 2k stack back, and I am expecting to see a short-term drop in traffic in the 5 seat games. Ultimately, I'd like to offer a slower (compared to HexaPro) and more old-fashioned kind of SNG's. Unfortunately, there're circumstances out of my control, which could mean a drop of 40% in traffic, at 5 seat SNG specifically, in about 12 months. That could be the end of the format, if we don't manage to make the format attractive to a wider group of players. I'm not going to comment further on that here, but just believe me when I say that we likely want quite similar things here; Unibet offering a relatively slow and traditional SNG format. This starting stack change is a gamble, and it's of course a possibility it'll make things worse. However, I do feel it's worth a try, and I hope to combine it with at least one other change, as mentioned earlier in the thread. While I can guarantee the HU rake won't return to the old figure, I'm not certain that this starting stack change won't be reverted.
  24. @Vegan4life79 @Rushbie @mamrot @AreR @tom_green @Purps @LIKE2FISH @HonorTheGame @Big_Boy @100HourChallenge @JokerJames95 @Livertool @andy1 @OmNomNom @SPCinvader @Happywins69 @Purpler @whereisrivaldo €10 phase ticket coming your way πŸ™‚
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