steppek77

On 12/30/2022 at 4:26 AM, simonnnna said:

so many deposit any bonus

I haven`t got any bonusoffer since mid October. Not even 25% bonus. And Unibet Norway don`t exists anymore..

So after been a member of Unibet since 2005, I will find a new online casino I can have som fun an joy. 

I miss the Christmas calendar and it seems after Unibet Norway have change to English, no more bonuses :(

On 10/5/2022 at 4:59 PM, Jami-Unibet said:

Sometimes that's all you need. 🙂 Enjoy the new TV! Already got one in mind?

Hi, @Jami-Unibet. Do you know why Unibet Norway have end (?) bonus-offers to the players? I hav not got any offer in October, even I have made deposits..

On 10/28/2022 at 3:11 PM, jajja said:

Thanks for 1000NOK  1x requirement 🙂

It seems to that bonus-offers have end at Unibet Norway. I have not got any bonus-offer at all in October 😞 

5 minutes ago, SupiDr said:

Seems It's over for today 😞

What a bad poker-night 😞 Good night and sweet dreams 🙂

1 hour ago, Stubbe-Unibet said:

Things should be back to normal now. Don't have a lot of details about the issue at this stage but we're of course sorry for whatever happened! 

It seems that nothing is back to normal...

18 minutes ago, jwill5555 said:

I've played four tables HexaPro and server is paused again. Every table is frozen. I check my internet connection and it's fine.

Does anybody have the same problem ?

It surprises me that Unibet which is a big company, can not fix the problem faster..

Unibet Norway have removed @WIZZ Visa from the deposit-options today.

So I had to deposit with "Only VISA" today and again the deposit failed 😡 

Talked to the English Live Chat and they said I got my money back to my bank-account about some days.. 

This happen too often and not fun at all when I want to play today! Not next week..

And the Norwegian "Helpcenter" is down.. and no Norwegian Live Chat.. Too bad

Anyone who can help me in some way? @Jami-Unibet, @Stubbe-Unibet

Today, 16. Desember, at the Unibets calendar, the offer was to deposit 200,-NOK and get 60 free spins at Fire Joker. I did accept the bonus.

I have deposit min 200,-NOK today, but no free spins at Fire Joker 😞 

What happens here, @Jami-Unibet?

3 hours ago, Livertool said:

New version of slot and progress back to start. Same thing happened when they turned microgaming slots to html versions. That is my educated guess.

Ok, thank you for the info!

I have played "Thunderstruck II"for some months now and had  I reach all levels. But today when I got 3 hammers and free spins, it starts at the first level again..

Can anyone explain that?

On 10/7/2021 at 6:49 PM, Livertool said:

I think think these missing transfers are cause of your gambling laws and restrictions, not so much to do with unibet. 

I guess you are disappointed now, because this time it was Unibet.. Btw, strange that you think Unibet can never do anything "wrong".

19 hours ago, startelver said:

Very strange indeed . I think there are Swedish owners now (Kindred Group) 

I have sent them a mail to ask if there are any Norwegian representatives that could help us. 
 

Yes, only silence.. An that`s annoying 😡

Tomorrow, at Wednesday, October 6th, it`s been  3 weeks since I made a deposit at Unibet. But still I have not got the deposit in my Unibet-account, no received my money back tom my bank-account..

I have contact the Norwegian support (Live Chat) three times and asked @Jami-Unibet here several times about WHEN I got my money in my Unibet-account or back to my bank-account. But it seems like that no one knows anything.. Like it is normal for Unibet to don`t care about their old and loyal customers.. I have been a member of Unibet since year 2005. And not in my wildest dream I had thought that Unibet would treat their customers this way. 

So now I will go to the Norwegian newspapers and warn people against playing at Unibet. 

I don`t think anything we mention to Unibet about Norwgian players now, Unibet doesn`t seem to care at all, @startelver

15 hours ago, startelver said:

Serious problems for sure, how long do we have to wait? 

Seems to be that no one in Unibet know how to solve the problem, @startelver 😞 Do you know anything more, @Jami-Unibet?

10 hours ago, Jami-Unibet said:

Hey @steppek77, I do care but I can't give you updates I don't have. I'm really sorry about the delay and hassle and I wish I could fix it right away but that's not the case. 

I understand that, @Jami-Unibet. But I thought Unibet was a big company which dosn`t need many weeks to fix a deposit-problem..

On 9/22/2021 at 10:55 PM, Jami-Unibet said:

From the information given to me, this issue persisted 15.9-19.9 randomly and has not happened since. Obviously I can't check all the norwegian accounts.

Hi, @Jami-Unibet!

When do I get my deposit from Wednesday, 15.september in my account? Tomorrow it is 2 weeks ago.. I spoke with the Norwegian Live Chat some days ago, but nothing happen.. This is not good behaviour of Unibet, because it seems that absolute nobody care..

Hi, @Jami-Unibet. What`s happen with my deposit? At Wednesday this week, about 2 days, it is 2 weeks ago when I made my deposit.. And nobody care..

On 9/20/2021 at 6:59 PM, merten said:

did u find out about this? and why does not the livechat work? also yeah i agree we should get something back for this. but up to u guys. also waiting a withdraw back to my unibet account cause i did not go thru somehow. i got mail about this. so i should get back to unibet 1000NOK or its 2000NOK let me check that. + this 800NOK  to unibet or bank account that i did deposit yesterday.

Hi, @merten! Have you got your deposit in your Unibet-account? I have not.. yet.. after 1 and 1/2 week..

15 hours ago, Jami-Unibet said:

From the information given to me, this issue persisted 15.9-19.9 randomly and has not happened since. Obviously I can't check all the norwegian accounts.

I am sorry, @Jami-Unibet, but I have been a member of Unibet for many years now, since the year of 2005. I have always trust Unibet, but now I don`t take any chance to make a new deposit..

9 hours ago, Jami-Unibet said:

Hey,

I'm sorry @steppek77 but I don't have all the answers yet. I'm trying my best to get it sorted for you ASAP but it's out of my hands completely. 

That error looks like it's coming from our side and I'll investigate it with our payments department, but it's quite likely it is due to the currency mismatch. 

Thanks, @Jami-Unibet, and I don`t blame you 🙂 It is Unibets system it have to be something wrong with 😞 

And the worst is that I want to play in casino or poker, but I don`t want to deposit when the money disappears..

3 hours ago, Purps said:

I used to do my deposits by a regular online bank transfer straight from my Finnish bank account, which is obviously an Euro account. My Unibet account however is a Dollar account.

Never had any problems with using that deposit method until about a month or so ago I started getting a similar type of an error message that @startelver has posted above, and I'm still getting the same.

Customer Support first had no clue what's the cause of it, but I then suggested could the problem be my bank account being on Euros, and Unibet account being on Dollars, and the support person agreed that it is indeed the likely reason for the error.

 

I'm now using Trustly and it works fine for me so I no longer need any help with this matter, but could this possibly be something too look at to solve this problem for our Norwegian brothers and sisters here. 🙂

 

@Jami-Unibet

Thank you for the care of us Norwegians here, @Purps. 

I don`t know what`s happen with my deposit one week ago. And the Norwegian Live Chat has been "busy" every day since.. 

So, @Jami-Unibet, how will Unibet solve the issue? 

Hello, @Jami-Unibet, @Stubbe-Unibet or anyone else of the mods here!

How long time do we hav to wait until the deposit shows up in our account? It is too silence from Unibet.

Tomorrow it is 1 week since I made my deposit.. And the Norwegian Live Chat is "busy" at the "moment".. I think they should say many days..

12 hours ago, merten said:

what i wonder. i did deposit this 800NOK but it doesn't stand that i havent deposit anything. wh

It is the same for me too.. And nothing is fixed yet.. Tomorrow it is 1 week since I deposited.. Too bad of Unibet..