Best odds guaranteed.

[GR1ZZL3R]

   I've noticed recently that one or two "best odds guaranteed " have gone missing, resulting in a slightly lower payout than it should be. The prices were small meaning a difference of pennies but on the larger prices this does make a significant difference when punters are chasing every small edge they can get. 

   Yesterday I took 8/1 on Sunshine Girl who happily won at 14/1, but unhappily UB rained on my parade by paying out at the lower price. There was a rule 4 deduction but this still meant a shortfall of £4.80. I wonder if this could possibly be looked into @Jami-Unibet

 

Edited July 19, 2023 by GR1ZZL3R

[GR1ZZL3R]

   I've just had my first live chat session querying this result, a much smoother and better experience than I would have expected. There has been a case raised and I have to ask again later this evening but so far so good. Let's hope the result is as positive. 🤞

 

[GR1ZZL3R]

   My second live chat has just concluded. To be fair I had gone back and read the t&c's and noticed certain races don't qualify for the BOG offer, assuming the race I bet in was one. This was confirmed by Live Chat and in an email that had already been sent outlining the changes. Another case of caveat emptor, this time mea culpa 😮‍💨 

   I thought both chats went well, friendly and fairly knowledgeable though certainly a straightforward query, and despite a lot of criticism here and elsewhere I couldn't fault either agent. Thumbs up from me. 👍. Except I'm still short of the 4 extra quid I thought I'd won. 😥

Edited July 19, 2023 by GR1ZZL3R