ave2urquenn Posted October 24, 2022 Share Posted October 24, 2022 Hello, Stubbe, I cant write u a privite msg(allowed 0 msg per day). Im sure only u can help me). Can u type me on ur own pls, 've got 1 question about rakeback system? Thanks in advance. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 24, 2022 Share Posted October 24, 2022 PM sent Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
ave2urquenn Posted October 24, 2022 Author Share Posted October 24, 2022 test Link to comment Share on other sites More sharing options...
UnknownSoldier Posted October 25, 2022 Share Posted October 25, 2022 @Stubbe-Unibet Hi, what happened to the option of getting your personal results sent to you via email? I sent the request yesterday and it is the first time that the response from support was link to live chat instead of requested csv files. Thanks in advance. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 25, 2022 Share Posted October 25, 2022 @Andy-Unibet one for you 🙂 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Andy-Relax Posted October 25, 2022 Share Posted October 25, 2022 1 hour ago, UnknownSoldier said: @Stubbe-Unibet Hi, what happened to the option of getting your personal results sent to you via email? I sent the request yesterday and it is the first time that the response from support was link to live chat instead of requested csv files. Thanks in advance. Got a CS manager looking into it. We'll get them sent to you. You should have been sent your results on first contact, apologies. 1 Poker Janitor Link to comment Share on other sites More sharing options...
UnknownSoldier Posted December 29, 2022 Share Posted December 29, 2022 @Andy-Unibet Hi, Sorry for bothering you here but I can't send private messages. Did the format of the results CS sends change? Last two times I asked for my results I got something completely unreadable and without total (cumulative) result: 20/12/2022 12:08,,buyout,0.00,27774053,"a",-50 NL",1790876873,0.99,99.85,49.55,-49.55,0.00,ok, which is nowhere near what I was receiving before, namely in the format of: Date, Game, Stake, Rake, Flops seen, Played hands, Buy-in amount, Cash-out amount, Profit/Loss per day and total in the end. Is it possible to get the results in the latter format? Thanks in advance and happy holidays! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 29, 2022 Share Posted December 29, 2022 Just specify to CS what you need - looks like the send hand history stuff. Also, if it opens like on the above, you can change the delimiter in Excel settings - it is probably set as ; instead of , You can also go to Data --> Text to columns (under Data Tools) and do it manually for each document. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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