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Internet problem not understood by support


Topcat51

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Hi, have you players noticed difficulties at the table? When I play, many of the players cant play as they have internet connection trouble. I have experienced it as well. This problem has been on now for weeks. I had a chat with help desk. Told me to reinstall. It was done on a notebook. Made no difference. Were told to refresh flash player... ha ha ha flash player do not run anymore. Is help desk up to date. It does not seems like it.

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Hey @Topcat51. Players sitting out is very normal in freerolls: as people haven't invested any money, they tend to not care as much. There are no known server issues and everything looks fine on our end - I don't see many disconnects either. If you're playing on wifi, I'd recommend you to connect to your router by cable instead.

Will follow up on the case with support, as they obviously shouldn't advise to update flash player 🤣 😅

Merry Christmas 🎅

Check the latest poker release notes. Have a look at our poker promotions

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For a couple days ago I wrote about connection trouble at all sort of poker tables.  The person who will comment the topic please go to a poker table and observe what is happening. I know of a person who also have noticed the same 

problem using a brand  new computer and have knowledge about IT.

 

I wanted to logg in to community. Massage: Sorry we cannot sign in , having problems signing in from the Netherlands.

I live in Hungary where from I intended to log in. Who does that grab you?

Regards Topcat

 

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Merged threads. Please refrain from creating multiple threads and keep it in this one 🙂

I can only repeat what I said in the earlier post. Feel free to share a screen recording (or more details) showing the issue. If it's the windows or Mac client, please share a copy of your log file. See 

 

Check the latest poker release notes. Have a look at our poker promotions

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Happy New Year!

We still see people at the table that they are loosing wi-fi connection and (a wi-fi sign  appears by their name blinking) they fall asleep. This has happened to me as well. After a while I became reconnected. Some time I had to log in to be able to play again/continue to play. I have also noticed that people can use the emotion signs but they are indicated as asleep by the system. This situation applies to people  who are not in free roll game as well but has paid for playing.

Regards Topcat

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