Yoggiboss Posted September 22, 2021 Share Posted September 22, 2021 After the latest update I cant start the client! Support is informed! ive tried everything from reinstall to wipe registerkeys etc! Anybody else got this to: Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 22, 2021 Share Posted September 22, 2021 Looks like a firewall issue. Try disabling it and see if it works. Or, try to install again and usually you'll get a prompt asking for permission to access the internet. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Yoggiboss Posted September 22, 2021 Author Share Posted September 22, 2021 Thanks for the input! Sadly it doesnt work! Disabled both the firewall and defender and set the rules to allow all access in/out. Also unistalled( installed several of times even on diff drives etc and with regcleaning keys/ wipe keys after all I will now try to reset both the firewall and defender as one of the last options Link to comment Share on other sites More sharing options...
HardGain Posted September 22, 2021 Share Posted September 22, 2021 same problem here. i also tried de-install/install 1 Link to comment Share on other sites More sharing options...
Yoggiboss Posted September 22, 2021 Author Share Posted September 22, 2021 Yepp its sheit! I have done everything now 8and I mean everything) but the client doesnt work! I give up! I woulnt play in the webbclient cause I want and need full vision over the tables so until this is solved Im sadly back to my other usual sites! GL GL on the streets 😉 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 22, 2021 Share Posted September 22, 2021 Is there anything in the log file? Can you copy the last 10 lines from it? 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
HardGain Posted September 22, 2021 Share Posted September 22, 2021 my log file Quote *** Logging started [22-09-2021 17:50:10] Unibet Poker 3.11.0.2946 OS : Windows 10 GPU vendor : AMD GPU model : AMD Radeon HD 5570 GPU driver : 11.0 Max texture size: 8192 [22-09-2021 17:50:10] Initializing startup module... [22-09-2021 17:50:15] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [22-09-2021 17:50:15] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [22-09-2021 17:50:15] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [22-09-2021 17:50:17] [Config File] CURL/HTTP: 61/200 [22-09-2021 17:50:41] [Config File] CURL/HTTP: 61/200 1 Link to comment Share on other sites More sharing options...
Yoggiboss Posted September 22, 2021 Author Share Posted September 22, 2021 Will fix log later, to much tables atm If ur in it GEE ELLL Link to comment Share on other sites More sharing options...
Yoggiboss Posted September 22, 2021 Author Share Posted September 22, 2021 3 hours ago, Stubbe-Unibet said: Is there anything in the log file? Can you copy the last 10 lines from it? Cant find any logfile! Should be in the "users"... but theres nothing sadly! Link to comment Share on other sites More sharing options...
Yoggiboss Posted September 22, 2021 Author Share Posted September 22, 2021 3 hours ago, Stubbe-Unibet said: Is there anything in the log file? Can you copy the last 10 lines from it? Found it!!! ; ) Maybe this can help: [22-09-2021 19:58:03] Initializing startup module... [22-09-2021 19:58:03] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [22-09-2021 19:58:03] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [22-09-2021 19:58:03] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [22-09-2021 19:58:03] [Config File] CURL/HTTP: 61/200 [22-09-2021 19:58:06] [Config File] CURL/HTTP: 61/200 [22-09-2021 19:58:07] Application terminating *** Logging started [22-09-2021 19:58:50] Unibet Poker 3.11.0.2946 OS : Windows 10 GPU vendor : Nvidia GPU model : NVIDIA GeForce GT 730 GPU driver : 11.0 Max texture size: 8192 [22-09-2021 19:58:50] Initializing startup module... [22-09-2021 19:58:51] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7 [22-09-2021 19:58:51] [CASsetsManager] Texture Atlas atlas_branding successfully loaded. TrnId: 1, uc: 5 [22-09-2021 19:58:51] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220 [22-09-2021 19:58:51] [Config File] CURL/HTTP: 61/200 [22-09-2021 19:58:54] Application terminating Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 22, 2021 Share Posted September 22, 2021 Thanks guys! Will look into it tomorrow 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
IDHABP Posted September 23, 2021 Share Posted September 23, 2021 More then 24h and still can't log in ,I think it's a bit too much. 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 23, 2021 Share Posted September 23, 2021 12 minutes ago, IDHABP said: More then 24h and still can't log in ,I think it's a bit too much. @IDHABP what issues are you experiencing? Few more details would be great 🙂 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
IDHABP Posted September 23, 2021 Share Posted September 23, 2021 6 minutes ago, Stubbe-Unibet said: @IDHABP what issues are you experiencing? Few more details would be great 🙂 the same problem like the player in the initial post has. 2 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 23, 2021 Share Posted September 23, 2021 @Yoggiboss, @IDHABP, @HardGain. Got the following for the devs: "Ask them to run the client directly from the folder, where it installed. Also ask them to look in the same folder for the file existence and its date(s): libcurl.dll" The folder is: \Program Files\Unibet Poker 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
IDHABP Posted September 23, 2021 Share Posted September 23, 2021 6 minutes ago, Stubbe-Unibet said: @Yoggiboss, @IDHABP, @HardGain. Got the following for the devs: "Ask them to run the client directly from the folder, where it installed. Also ask them to look in the same folder for the file existence and its date(s): libcurl.dll" The folder is: \Program Files\Unibet Poker libcurl.dll - 23.09.2021, same error after i tried to open the client from the folder. 2 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 23, 2021 Share Posted September 23, 2021 Could you try to download this file and replace the existing libcurl file in the folder? - need to unzip it first. If you're on Windows 7 32-bit, this wont work. https://www.dropbox.com/s/tpu0m8fj20efjfz/libcurl.zip?dl=1 If that doesn't work either, try to download and install: https://aka.ms/vs/16/release/vc_redist.x64.exe We're working on a new build as well, which will have more advanced debugging. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
IDHABP Posted September 23, 2021 Share Posted September 23, 2021 43 minutes ago, Stubbe-Unibet said: Could you try to download this file and replace the existing libcurl file in the folder? - need to unzip it first. If you're on Windows 7 32-bit, this wont work. https://www.dropbox.com/s/tpu0m8fj20efjfz/libcurl.zip?dl=1 If that doesn't work either, try to download and install: https://aka.ms/vs/16/release/vc_redist.x64.exe We're working on a new build as well, which will have more advanced debugging. 1 Link to comment Share on other sites More sharing options...
IDHABP Posted September 23, 2021 Share Posted September 23, 2021 Just now, IDHABP said: second link is a bing.com blank page 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 23, 2021 Share Posted September 23, 2021 https://aka.ms/vs/16/release/vc_redist.x64.exe sorry, that's the link EDIT: you'll need to copy and paste the link. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
IDHABP Posted September 23, 2021 Share Posted September 23, 2021 17 minutes ago, Stubbe-Unibet said: https://aka.ms/vs/16/release/vc_redist.x64.exe sorry, that's the link EDIT: you'll need to copy and paste the link. 1 Link to comment Share on other sites More sharing options...
Yoggiboss Posted September 23, 2021 Author Share Posted September 23, 2021 1 hour ago, Stubbe-Unibet said: https://aka.ms/vs/16/release/vc_redist.x64.exe sorry, that's the link EDIT: you'll need to copy and paste the link. Tried it but "Installnotes" and log says that I already got the latest version already! Regards Link to comment Share on other sites More sharing options...
Yoggiboss Posted September 23, 2021 Author Share Posted September 23, 2021 1 minute ago, Yoggiboss said: Tried it but "Installnotes" and log says that I already got the latest version already! Regards Edit: same error with libcurl Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 23, 2021 Share Posted September 23, 2021 Got a different client version for you here: https://wetransfer.com/downloads/573c722cb9dca2b4f42960253f67894d20210923103143/a761cac3bad3d82557f3938ee6a7585c20210923103157/374783 let me know if it works 🙂 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Markopolo Posted September 23, 2021 Share Posted September 23, 2021 13 minutes ago, Stubbe-Unibet said: Got a different client version for you here: https://wetransfer.com/downloads/573c722cb9dca2b4f42960253f67894d20210923103143/a761cac3bad3d82557f3938ee6a7585c20210923103157/374783 let me know if it works 🙂 I am also facing the same issue as the original post. I tried to open and install this link, but seems I have an old version of Windows 7 Service Pack 1 - 32 bit . Link to comment Share on other sites More sharing options...
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