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Free bets not received


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I was offered the chance to receive 2 free £5 bets if I placed one bet of £5.  I placed 2 bets of £5+ over the weekend but have still have received my free bets.  

My account still shows 2 free bets as pending but I can't access them.  There isn't any option to accept or opt in to the offer either.

Any suggestions please?


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Hey @LeeBoy41 and welcome to the Community!

The bets you've placed have been on Racing. The qualifying bets need to be placed on Sports in order to receive the freebets from pending. So you'll have to place a bet of £5 with odds of 2/5 (1.4) or higher in order to "unlock" it from the pending state. :) 

Please let me know if I can be of more assistance. :)

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