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Live roulette fail


afrikoko

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HI there,

i'm new here..

4days ago i was playing lightning roulette with the special bets..but for some strange reason my bet of 51 euro was altered to 18euro and the chips where being moved to other numbers,the wheels spins don't fall on a wining number but i still lost 51euro on a bet that was changed due to some kind of server problem( idont know)

i made a complain about it and live support told me it would take op to 48 hours to resolve the problem and the gave me  a ticket nr.i said ok and played on..then again 21euro was altered tot 16euro and my chips where placed on other numbers wich lost again and instead of losing 16euro i lost 21 on numbers that i dind't bet on.

what can i do know?i didn't got screens (dumb from my side)

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I don't know exactly, because I don't play roulette.

But from what I read Lightning roulette is a special version, where the pc chooses 5 random numbers for you. Maybe this has something to do with your issue?

I'm just guessing ofcourse

I see now that the circumstances of ones birth are irrelevant... It is what you do with the gift of life that determines who you are.
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it does happen REALLY often with evolution gaming, you have to be carefull and do not think twice when you notice something wrong happen...ask customer service to escalade the issue to a higher level and 99% of the times they will look at the history of the game and if it doesnt show the bet in question ( which again very likely not ) matter of fact who the hell comit a 'mistake' and dont cover up their ' mistake ' if they dont want to get caugh LOL

 

the site have no real power imo ,the provider got all the right to refuse to pay for x reason...they couldnt care less,too big too gangster to really care !

so you have to escalade the process to the gambling commission that will take like 20 days to reply to your complaint , then very likely that nothing will happen in your favor so you have to escalade your complaint to an ADR that will take all document that you can provide on the issue ( mainly the game history lol , which doesnt exist LOL )"

so moral of the story , you gamble on roulette specialy (evolution gaming )...you video tape every bet ,make it clear so no misunderstood can be seen , be ready to make a complaint on the gambling commission like a mothafuaka, then request ADR with your video tape ready !

bunch of gangster imo

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Hi @afrikoko, sorry to hear about the inconvenience. I see you mention a ticket number tat you received from Customer Service. Could I ask you to share it? Based on that we would be more than happy to follow up on the case. :)

 

/Ray

Former Community Moderator
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@RayL wrote:

Hi @afrikoko, sorry to hear about the inconvenience. I see you mention a ticket number tat you received from Customer Service. Could I ask you to share it? Based on that we would be more than happy to follow up on the case. :)

 

/Ray


hi Please like my previous post ray  :) , im speaking the true here Ray-unibet ,this is a recurrent issue. i have been on like 20 casino or so and i had that issue on half of the casino when i played with this provider !!  

chips moving # bet disappearing,refuse to pay...black jack history in roulette history and many many more, never got a penny back !

you guy at the tower must be sick seen my negative post ,specially recently ...but i do it to inform and be great to unibet customers,,i may look like i got oveboard, not my intention i go to a to z very clear very quick !

i hope is't fine

 

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  • 1 month later...

Dont play lightning roulette.  Its full of errors.  2 days ago i placed a bet bet accepted and closed.  I hit the lightning number. My winnings not payd out. Immediatly contacted chat support and while doing so i had recording situation from time of placing my bet.  Thay requested game number and i went to game history  game number of that round is missing.  I played at least 10 streaght rounds before that and all are shown in history but not that one in question when error happened.  I was asked to upload my proof and so i did.  Screenshots and video.  Thayr respond.  From my video thay cant know if i played at unibet or other site.  Lol. Thay cant find game in game history. Ok.  So my proof is not enough to them.  Even tho its clearly visible i imediatly asked for support at roulette table chat.  And after all it should be in sites responsibility to not make error at game history list.  Second thing  if thats the case that we need a proof for these kind of situation it should be mentioned before playing.  I like unibet site and got nothing bad to say until this situation. I leave them good money every month at least 2-5k €  but not any more. Im done with every online gambling site as it is impossible to trust them. 

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@Morduk wrote:

Dont play lightning roulette.  Its full of errors.  2 days ago i placed a bet bet accepted and closed.  I hit the lightning number. My winnings not payd out. Immediatly contacted chat support and while doing so i had recording situation from time of placing my bet.  Thay requested game number and i went to game history  game number of that round is missing.  I played at least 10 streaght rounds before that and all are shown in history but not that one in question when error happened.  I was asked to upload my proof and so i did.  Screenshots and video.  Thayr respond.  From my video thay cant know if i played at unibet or other site.  Lol. Thay cant find game in game history. Ok.  So my proof is not enough to them.  Even tho its clearly visible i imediatly asked for support at roulette table chat.  And after all it should be in sites responsibility to not make error at game history list.  Second thing  if thats the case that we need a proof for these kind of situation it should be mentioned before playing.  I like unibet site and got nothing bad to say until this situation. I leave them good money every month at least 2-5k €  but not any more. Im done with every online gambling site as it is impossible to trust them. 


nice to know that you have to record your whole screen ,times ,webpage....( you might record yourself on camera aswell while playing , it could be somebody else ) loll and turn out to be a good reason to not pay your winnings...because they are not sure it was you ! lolll

personally i dont trust 99 % of the casino out there's ( i dont want to trash talk against unibet ) but these situations are unacceptable...it should never happen

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  • 1 year later...

Hi @chuckles123, generally speaking the rules in Live Roulette state that in order for a bet to become eligible, the ball needs to have 3 revolutions around the wheel. Now if this for some reason does not happen, the stake that was placed on the bet will be reserved for the next valid spin. That being said, we would gladly have a closer look at this for you, we would however, need a concrete round number, the ID of the spin where this happened basically. Based on that we can and will gladly investigate.

You can find your betting history here: https://www.unibet.com/myaccount/mygamingactivity/casinoactivity

Former Community Moderator
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