JeppeL Posted August 14, 2017 Share Posted August 14, 2017 If you need a Unibet Open or UK Tour package exchanged or moved, this is the thread for you! To get things started, please describe which of your packages you'd like moved/exchanged, along with any relevant information you can think of.Please remain patient, all posts in this thread will be looked at and responded to by a Unibet employee once the request has been reviewed :) /Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Justz Posted August 18, 2017 Share Posted August 18, 2017 Hi, I can't go to EO special, can you exchange the package to bonus points? Link to comment Share on other sites More sharing options...
markh008 Posted August 22, 2017 Share Posted August 22, 2017 Can i please change my poker package i won from nottingham to brighton due to health problems pleeeeeease Link to comment Share on other sites More sharing options...
MarcoV Posted August 22, 2017 Share Posted August 22, 2017 Welcome to the community, @markh008. The package has been moved to Brighton :) Former community moderator Link to comment Share on other sites More sharing options...
markh008 Posted August 22, 2017 Share Posted August 22, 2017 Hi Thank you much appreciated. so i dont beed to do anyhting all sorted as ive logged in right? Link to comment Share on other sites More sharing options...
MarcoV Posted August 22, 2017 Share Posted August 22, 2017 You're welcome. No need to do anything else, it's already taken care of :) Former community moderator Link to comment Share on other sites More sharing options...
markh008 Posted August 22, 2017 Share Posted August 22, 2017 Thank you have a good week :) Link to comment Share on other sites More sharing options...
Destroyer666 Posted September 7, 2017 Share Posted September 7, 2017 I want to exchange my EO package to points please. :) Link to comment Share on other sites More sharing options...
MarcoV Posted September 8, 2017 Share Posted September 8, 2017 @Destroyer666, forwarded to the poker team :) Former community moderator Link to comment Share on other sites More sharing options...
Raegar Posted September 26, 2017 Share Posted September 26, 2017 Hi! I would like to exchange one of my uk tour packages to cash if it is possible to fix. Regards Raegar Link to comment Share on other sites More sharing options...
dc10FTW Posted October 2, 2017 Share Posted October 2, 2017 @JeppeLso i made the 1.25kk chalenge points on the 30th of September (just in the last day of the quarter) Obv Vegas was out of the question as the EO already started at that time and i was told that my 3k EO pckg will be turned into a UO Bucharest one + 1k eur difference in bonus points...Any idea when those bonus points will be credited to my account? Thank you very much for ur help... Link to comment Share on other sites More sharing options...
UBstar Posted October 9, 2017 Share Posted October 9, 2017 Hello,Because of some sudden and unfortunate events it seems that it isn't possible for me to participate in either of the upcoming UK events this year :( Would it in any way be possible to postpone my UK ticket to next year? I'm already registered to Brighton day 1 so if this is still possible I would be very thankful. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Raegar Posted October 9, 2017 Share Posted October 9, 2017 @JeppeL @MarcoV Hi again! I would like to know if one of my uk tour packages could be exchanged into cash?Regards Raegar Link to comment Share on other sites More sharing options...
UBstar Posted October 9, 2017 Share Posted October 9, 2017 @JeppeL @MarcoVDidn't know if the tags were needed so here's my message again.Hello,Because of some sudden and unfortunate events it seems that it isn't possible for me to participate in either of the upcoming UK events this year :( Would it in any way be possible to postpone my UK ticket to next year? I'm already registered to Brighton day 1 so if this is still possible I would be very thankful. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
MarcoV Posted October 9, 2017 Share Posted October 9, 2017 Sorry about the late reply guys. I've asked the poker team to exchange/postpone the packages. It's usually being handled every Tuesday so I'm hoping to get an update tomorrow :) Former community moderator Link to comment Share on other sites More sharing options...
Raegar Posted October 9, 2017 Share Posted October 9, 2017 No worries! Nice to hear that it has benen taken care of 1 Link to comment Share on other sites More sharing options...
JeppeL Posted December 21, 2017 Author Share Posted December 21, 2017 Glad to hear it @PokerLady93, was not a problem checking up on it at all, was just happy that it was there for you when I did :) Former Community Manager Link to comment Share on other sites More sharing options...
Megis22 Posted February 5, 2018 Share Posted February 5, 2018 @Jeppe-Unibet @Marco-Unibet I reached 1 250 000 challenge points and got a Unibet Open package from it. I'm not able to come to London. I've booked a holiday trip to same date long ago and it cannot be cancelled. Is it possible to change that packages value to bonus points? I'm most likely going to grind package to next event also. Link to comment Share on other sites More sharing options...
JeppeL Posted February 7, 2018 Author Share Posted February 7, 2018 @Megis22 It's been forwarded to the poker team and we'll update here as soon as we hear back from them :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
FeelsBadMan Posted March 4, 2018 Share Posted March 4, 2018 I won't be able to go to UK Tour Brighton this time :waterfall: so I would like my seats to be moved to UK Tour Glasgow. Thank you. Link to comment Share on other sites More sharing options...
RayL Posted March 5, 2018 Share Posted March 5, 2018 No worries @FeelsBadMan :) we informed Kris and your package shall be postponed :) /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
UBstar Posted March 7, 2018 Share Posted March 7, 2018 Hello, The event dates continue to be heavily against my work etc. schedules so if this kind of arrangement would be possible I would be very happy: Is it possible to postpone my UK tour ticket to: Day 1b – 8th December (3pm) (Manchester) and in the case if I would be so lucky I could be able to participate earlier (ie. to Glasgow event) could it be rolled back to that date? And if it isn't possible that way could the ticket be postponed to -> Glasgow Day 1b – 30th June (3pm) Thanks in advance. Link to comment Share on other sites More sharing options...
RayL Posted March 10, 2018 Share Posted March 10, 2018 Hi @UBstar, thanks for letting us know, I've forwarded your request to the Poker department, we will have an answer soon and update this thread when we do :) Former Community Moderator Link to comment Share on other sites More sharing options...
bobbloomer Posted March 12, 2018 Share Posted March 12, 2018 Can I exchange my £220 UK Tour Seat to bonus points? Link to comment Share on other sites More sharing options...
Anarch9 Posted March 12, 2018 Share Posted March 12, 2018 Hi,I would like to exchange my UO package which i did get through challanges.It will be 250E + 100 000 bonuspoints, am I right @JeppeL ?Thanks :) Link to comment Share on other sites More sharing options...
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