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@psrquack: Yes, that was a while ago, that's why I said recent. Those were good times ... View more

I think it's not just license that play a role but also reachability/capacity/customer base. I'm not involved in the planning but I assume, that we mostly pick destinations where we get a good reach for acquisition, so stops where we have a key markets are generally interesting (for example UK, Ireland, Romania, France, Sweden, Belgium, etc.). Then other factors play a role too, space for example, as we need a minimum of X tables, availability of hotels nearby, local laws for events like this, previous experiences during stops. Serbia, Croatia, Slovakia and many of the Eastern European countries are easier not doable for license reasons (no Czech Republic for example) or don't fit the criteria mentioned above, it might change in the future but at this stage I think those would be very unlikely. Poland is a decent sized market for us but I can't remember any bigger events there in the past years if I'm not mistaken? Germany and Switzerland are tricky due to local laws, Austria could be theoretically a possibility and not impossible in the near future once we set a foot in there as we only got back to Austria last year. On a personal level, I would love to see a more exotic stop (similar to Sinaia) but exotic also usually means a risk and more work. I'm positive we will see some really nice new stops in the near future Thanks ... View more

Hi @Psycho79, I will forward your request. I remember last year we allowed Dutch, Belgians, Luxembourg, Germans and (I believe) British to enter the qualifiers. I will see if we can add additional countries to the list this year but I can't guarantee anything. Thanks ... View more

Hey @xoo9, transportation from Bucharest Airport to Sinaia and back is included yes. @StarKebap No, we only allow buyins to the main event from the account, not for side events, etc. Thanks ... View more

Hey @bergeroo, the last qualifier for Sinaia will be this Sunday, after that qualifiers for London start. Thanks ... View more

@pinki: Unfortunately, to be able to start the progress of removing some of the bugs in the client, we had to remove this and other customizable features. I understand it will be disappointing for you and you put a lot of effort into creating these, which I'm sorry about, unfortunately these measures were necessary to improve the overall customer experience and reduce issues. I hope you understand it. Thanks ... View more

Hey, as for now, even with Brexit coming, we don't see much complications in London (we also have an operating office in London for example). There are a lot of if's out there and many things are yet unclear but I'm confident we will be able to host a Unibet Open there without any major complications. Thanks ... View more

The full poker team will come to Sinaia too, including @Leo-Unibet, @Kris-Unibet, @Stubbe-Unibet and myself. Looking forward to meeting plenty of you and will also try to join the freeroll again ... View more

Hey, I see your point but I think it's very very hard. First of all, the number of games when the promotional jackpot hits is unknown and random, you just know it will take a maximum of 10,000 games to hit it. There are so many players playing them, it's just very hard to take advantage of it. The chance to end up in the same game is not great unless games are higher and then there are some additional security measures too (same IP can't play same HexaPro for example) and a very big bankroll would be needed for this kind of play. Of course nothing is impossible but I highly doubt that something like this is going on, for collusion there are simply too many factors in play that make collusion hard and also expensive. Thanks ... View more

Hey, this is a private tournament for one of our partners, you can unfortunately not participate in it. Thanks ... View more

Hey @LCW, if you win a ticket, you can use it for the event of your choice, including the one in Sinaia. Thanks ... View more

Good idea, however for the mentioned reasons not doable, therefore for now declined ... View more

Hi @RX7_Dagonet, I have added a ticket to your account manually now. Thanks ... View more

Hi guys, we are working on updating the terms and conditions, however until they come into place (together with the schedule of 2019), the current terms and conditions apply. Thanks ... View more

Hi @MetalWolf, thanks a lot for your feedback. I can understand how this would be beneficial for you and I like the background of the idea, at the same time I have to be honest with you and I think this idea would be some sort of a 'luxery feature' and therefore wouldn't be prioritized, we are focusing on fixing the major issues, once this is done, we'll be able to discuss bringing in some cool features like this. Hope you understand that. Thank you anyway! ... View more

Hi @Gordon, We only have challenges for Hold'em, Omaha and Banzai cash games, as well as 5 and 2 seat SNG's, we don't have challenges for HexaPro's or MTT's at this stage. For each 1€ you pay in fees/rake, you receive 100 challenge points in HexaPro, but the challenges itself don't play a role. Hope this makes things more clear to you. Thanks ... View more

Hi @babodrago, Please take note that the freeroll took place on the 12th not the 13th, therefore when you wanted to use it, it was already too late, hence it expired. As a one-time exception, I have added a new ticket to your account which you can use for the next stop. Thanks ... View more

Hi, due to the introduction of HexaPro and the different setup of tables, we had to remove that option (at least for now). I suggest to use the text hand history in cases it doesn't work for you. Sorry if it causes any inconvenience. Thanks ... View more

Hi @EG, we had the Belgian Poker Championship last year: https://www.unibet.eu/promotions/poker-promotions/belgian-poker-championship I don't know if it will happen again this year but from the success of last year, I would assume so. Thanks ... View more

Attached you can find the tournament schedule for Sinaia ... View more

@psrquack they are for an external partner, so only for a specific group of players and not for all. Thanks ... View more

Hi @psrquack, they were causing issues for unknown reasons and we haven't found the reason for it yet. I know they are popular and we'd like to bring them back but I'll be honest with you and they are other priorities to being investigated at the moment, so I wouldn't expect them to come back anytime soon unfortunately. ... View more

Hi @TeddyKGB, We will arrange busses for all full package player from Bucharest airport to New Montana Hotel, ONLY on the arrival and departure dates stated above. It doesn't say a time frame, it says it has to be on those dates. So if you arrive on the 12th, you will get transportation to Sinaia, whenever you arrive and then back to Bucharest Airport on the 18th, if you however come a day earlier or later, that wouldn't apply anymore. The reason to know the arrival time of the flight is to plan, how many seats are needed in the transport, so if a lot of players arrive during a time frame, we can book a bus rather than a van/car, etc. Thanks ... View more

What @psrquack says played a big big role. Without ticket exchanges planning is a lot easier and calculations and prognoses can easier be done by our tournament manager. With the ticket exchangers these were unpredictable, some weeks we would have lots of players, others little, now there is a bit more balance. With more stability, we can easier adapt and make some little changes here, some little changes there to improve the qualifier system. There are a lot of different factors that played a role in that decision, not all are understandable from a players point of view and I can understand the disappointment of players that played those mainly, yet I'm convinced that it was the right step and I highly doubt that it will be taken back. Thanks ... View more

Hey @MrGarfield, Apologies for the delays in more detailed information. I talked yesterday to someone from the UO team and was told the schedule should be out by this week and more details about hotel, transportation, etc. will be provided by next week. Regarding 1. I don't think there will be a guarantee in this event. 2. Hotel information will be provided as mentioned by next week, I don't know if it's the same but I can assure you that we don't take any value out.  There will be transportation on the 12th from Bucharest Airport to Sinaia and on the 18th back, all the details will be announced soon too. There will be side-event, to have an idea of what you can expect, check out the schedule of our previous event. The main event starting times will be at 3pm, therefore you have plenty of time before to discover Sinaia and do some wintersports. Again, apologies for the delays, we understand that players want to plan ahead, since it is such an unusual event, it takes a bit of planning which is not easy, so I apologize in the name of the Unibet Open team too. Thanks ... View more

Hi @RegisLT, basically we run our HexaPro as usual but in addition to the normal payouts, we will guarantee 30 special promotional jackpots that usually would not hit during the time frame. The multiplier for the promotional jackpots is 1000x, so if you play a 1 EUR HexaPro where it hits, the winner would get 800 EUR, the 2nd 120 EUR and 3rd 80 EUR, this applies to all levels from 1 EUR buyin to 100 EUR. Thanks ... View more

@WuDu You are right, that we are overall losing in those but the overall trend in costs has gone down, if you consider all UO qualifiers (and not just the 50's). Cutting the costs with these changes is in my opinion a step into the right direction and by not offering exchanges, planning is just simply so much easier, so cutting costs was not the only reason for the changes. Either way, we can continue discussing this back and forth, I can say whatever I want, you will disagree with the changes and you have your reasons for it. We are trying our best to keep our customers satisfied (that is why I am here) but we cannot forgot that we are a business, so sometimes we need to find the right balance. I think overall, we can agree, that we give quite a lot back to the players and I believe that if we can improve some of the major software related issues, we have a chance to grow further and make the customer experience better and better too. Either way, I appreciate your contribution, let's just agree to disagree in that particular regard Thanks ... View more

Hi @pittpitt, it will end once the 30 promotional jackpots have been hit. So it depends how many games played and when the promotional jackpot gets hit, since it has to happen at least within 10k games, the maximum would be after 300k games (which will not be the case as it will happen not always be on the 10,000th game). Thanks ... View more

I don't understand, the rake for HexaPro's is set at 6.853%, that applies for all levels. The lower multipliers have lower blind level, hence they finish faster that is true but the outcome of a game doesn't play at all a role for us from a business perspective. As a former poker professional, I can tell you, that 100 hands is not near of a sample size. I think I have played about 2.5-3 million hands in my career and I would still say that the percentages were not completely right. Just imagine you flip a coin, it should be 50:50, if you flip it 10 times, you could easily have 7 times head and 3 times tail. If you flip it 100x it will even out but it will still be not right, let's say 60:40, if you flip it a million times, it will be a lot closer to 50:50 but still most likely 51:49 or even wider. Same applies for poker. I just can point out, we have no benefits from a specific player win or lose. Thanks ... View more