Community

Hey @zizzzuuu , Please check out this thread, if you haven't yet. There you can request access to the UO exchanger tournaments, please read the terms and conditions carefully first. Thanks ... View more

Hi @JoeO , I have forwarded a request to the Unibet Open team if the structure sheets can be added to the page. I'll keep you in the loop. Thanks ... View more

Hey @Ja-z-Polszy , 100 bonus points added to your account. Let me know once you finish mission 4 and I add another 200. Thanks ... View more

Wow, that is pretty insane, never have seen that before. Poker can be crazy sometimes! ... View more

Hi @jerry , all Polish are IP blocked for this game unfortunately, we exchange therefore for those the free spins to bonus points on request. I have added 300 bonus points to your account now. Thanks ... View more

Hi @thor , I have added a new 1 EUR UK Tour ticket to your account. Thanks ... View more

Hey @mikemersey, I have informed the person in charge to move you to Manchester day 1b. Thanks ... View more

Hi @Sweeedeeen , I have exchanged your UO Malta package for 100k bonus points. Thanks ... View more

Hi @tom_green , we are aware of the issue even if we are not sure about the source of it, thanks for letting us know. I have added a premium of 54 EUR to your account and removed a 4 and 50 EUR ticket from your account instead to compensate for it. Thanks ... View more

Hi @floripa1 , I don't fully understand what you want to know? If it's about your 10 EUR UO ticket, yes, you would have to use it, it's not exchangable. Thanks ... View more

Hey @TeddyKGB , yes we have updated the terms and conditions in favor of the players for the cases where they win two packages for the same event through challenges. If they use their first package, they can exchange the second package for the full value (175k bonus points + 250 EUR travel expenses instead of 100k). If you exchange both packages, you would not get the full value anymore, we simply don't want to punish anyone that has two packages through challenges but wants to attend the event/s. Since you use your first package, you got the option to exchange it for the full value which was done Thanks ... View more

Hey @Destroyer666 , deadline for UO London is on Sunday, May 12, until then all packages won are for London, anything after will be for Malta. Thanks ... View more

Hey guys, the last two stops have finally been confirmed: Brighton 20th- 22nd September Manchester 1st-3rd November The UK Tour page will be updated shortly. Thanks ... View more

Just a quick update, qualifiers should run from next week for all Benelux countries + Germany @wwaanneess @larsen4en @Caladrias  ... View more

Hey @anyperson , I have moved you to a later stage now. Thanks ... View more

Hey guys, we don't have a date yet when qualifiers will start but I got confirmation it will happen fairly soon Thanks ... View more

Hey @Omahahaha , I requested to get the page fixed so it shows the schedule again, thanks for making us aware of it. ... View more

Hi @anyperson , we don't exchange tickets and also not UK tour seats, however I can push you to a later event if you can't make it to Newcastle. Shall I postpone your seat? Thanks ... View more

@RX7_Dagonet  It really depends, if it's a larger amount, it's quite likely that you would have to provide documents, those are usually ID/proof of address and possibly a proof of the payment method you used to deposit/withdraw. In case your bet amount is bigger than the what you are offered, there is always an option to request to check with the traders if you are allowed to place a bigger bet, it really depends on the type of bet and the overall circumstances and there is no clear black or white. Thanks ... View more

No it doesn't @jerry  ... View more

Hey @bergeroo , I have moved you to a later stage and opted you out from Newcastle. Thanks ... View more

Last London qualifier will be on May 12, after that Malta qualifiers will start @1needgoodflop1  ... View more

Hi @gyepedro , we had a few technical issues lately, since you played from mobile there is no log file, hence nothing needed from your end. I have added a €1 HexaPro ticket to your account as compensation for your issues. Thanks ... View more

@comanimal UOS tickets have 35 days expiry time from what I can see, so you would still have a few weeks time to use them after UOS but again, the UOS tickets are to be used during UOS and the intention should be that, if some leftovers are there, that's totally fine but all in moderation. Thanks ... View more

Hey, what @FreedoM  said is correct, you will be able to use leftover UOS tickets after the series as well, just keep the expiry dates in mind. Thanks ... View more

@Kilpikonna  That is unfortunately not an option since as long we don't have done the checks, we wouldn't know for sure and with poker there is the possibility to dump the money to another account, so freezing the account is the only option really while being investigated. 3-5 days is an estimated timeframe but it always depends on the backlog we have, in extremely busy periods it might take 5 days, when it's less busy it could be solved within 1-2 days like here, I think that's fairly reasonable. I understand it's annoying and frustrating to have to wait and not really knowing what is going on but if you haven't done anything wrong, there is nothing to worry, sometimes it's just a routine check for certain reasons which is not your fault at all. ... View more

Hi @mochalov13 , yes you will be able to use the unused tickets after UOS, however please note that it should be reasonable amounts, so if you win 10x main event tickets, just to use 1 or 2 of them, it wouldn't make much sense and expiration dates should also be factored in. Thanks ... View more

Hey guys, there seems indeed to be a typo in the mission reward on-site, the prize is a 1€ HexaPro ticket not a MTT ticket. The issue shall be fixed tomorrow when the new release is out, there promotion page shows the correct information here. Thanks for reporting it! ... View more

Hi @Bubi , thanks for letting us know, this are good news. Can anyone else that issues confirm that the issues are solved since the update? Thanks ... View more

Hey @Strings , I have exchanged your UO London package for 100k bonus points instead, travel expenses were added yesterday to your account. Thanks ... View more