@StarKebap I understand that variance is massive in those games and that a bad streak, especially over and over against the same player, is very frustrating, however I can assure you, that we don't have any bots implemented, it simply wouldn't make any sense from a business perspective.
As explained before, poker makes a little margin of our income (around 2%), risking all of our business to win a few 100's, 1000's, or let it be 10000', wouldn't make any sense to us.
I have looked into the account and can't see anything suspicious either, neither in activity, aliases or winnings.
Thanks
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