Community

It's all about prioritization @psrquack  Do you prefer us working on having a better software, better promotions, better customer service and experience overall or do you want us to prioritize a Community live thread that is being read by a small % of the customer base (even though it's an important customer base for us!). I wish we could hire extra people and provide all these extra services but we are a business and we need a good reasons. I understand that there were things in the past that you liked better but I'm sure there were also plenty of things in the past you did not like and were fixed by now. We always have to keep the big picture in mind and the Community will play an important role for us too (you will find some new people here soon) but there is simply a limit in what we can do and I think it's fair to say that we are trying our best to engage with our players where we can. Thanks ... View more

From the poker team only Kristoffer will be in Paris, so I don't expect any specific community live updates on here for Paris. This time of the year is a very busy period with Christmas/Advent promotions happening and we simply have to prioritize. Thanks ... View more

Hi @kreatinas , The deadline to exchange or transfer a Unibet Open challenge package is Sunday two weeks before the event starts and the last Sunday final satellite is played, or the package will be forfeited. Packages won via Challenges will be for the nearest Unibet Open event if reached by Sunday 2 weeks prior to the upcoming event. Packages won via Challenges after that are for the following Unibet Open event. You can find this in the terms and conditions on the Unibet Open page, just to keep in mind for future events. So if you qualify through challenges the day or before the day the last Sunday qualifier takes place for it, your package is automatically for the upcoming event, if you qualify for it after the last Sunday qualifier, it would be for the one after. You qualified on Saturday, one day before the last qualifier and were therefore automatically registered for Paris. However, we have agreed to make a one-time exception and pushed your package to the first event of 2020 (TBD). Please keep the mentioned above in mind as we usually don't allow postponing. Thanks ... View more

Hey @robes01 , since there were no exchanger tournaments for 10 EUR UK Tour tickets to 2x 5 EUR UK Tour tickets, we have added them now. You will be able to enter them from tomorrow, the list has been updated. Thanks ... View more

Thanks for letting us know @mastah4  I have informed the Unibet Open team about this. ... View more

@psrquack wrote: Is there any progress @Stubbe-Unibet @Leo-Unibet @Patric-Unibet ? No updates as far as I know and honestly it's not very high on the priority list. I understand that you like them but we have to prioritize other bugs that have a bigger impact at this stage. Thanks ... View more

List has been updated, access will work from Saturday ... View more

@wwaanneess https://www.unibet.com/poker/leaderboards @Kilpikonna @AdrianN_MP's answer was spot-on, in case of tie, you will receive the average. Since I did the payouts, I hope there are no mistakes in them ... View more

@Leo-Unibet Could you help out with a full schedule list on a weekly basis for UO? ... View more

Hi @scalabrinijp , apologies for the late reply. There are several 2 EUR Unibet Open qualifiers running every day. Daily at 14:25, 16:25, 17:05, 17:25, 20:05 and 21:05 UTC You can also just click on the ticket and will see upcoming tournaments that can be played with the ticket. Thanks ... View more

Hey @Hathaway , I have extended your 50 EUR ticket by 2 months, the finals are currently on hold until we have confirmation of the 2020 schedule, once done, they will return. Regarding your leftover seat, we had no overlay and all tickets are still usable. Thanks ... View more

@psrquack it's a tournament to do some tests, as a general rule, if you don't have access to a tournament and it's not announced here anywhere, you can assume it's either a test or just for a specific group Thanks ... View more

List has been updated ... View more

Hi @Rugrat , what the guys before me already said. We will have 4 stops in 2020 again and will hopefully publish the full 2020 schedule or at least the first stop once everything is confirmed. So if you can't make it to Paris, that's no problem, you can use the ticket for the first or second stop of 2020. Thanks ... View more

@cris1285 wrote: @GN1991 wrote: After restarting my client, I can't login to my account, even can't login trough unibet.com Server issues ?? @Patric-Unibet @Stubbe-Unibet @Ray-Unibet     Edit ; Now everything ok, blind out a litle bit, but nothing major Same here. I was at the final table of the last UOS Nano, third in chips. I logged out as i wanted to switch for the more comfortable mobile device, but i couldnt log in anymore. I tried the mobile, the laptop, the website with different browsers, even the community, but got the same message. I was and i am still so pissed off. I saw in the morning i finished like 6th or 7th...  That is very unlucky timing. I have made an ICM calculation based on your chips you had when the issues started (630,486), you can find the results here Based on the ICM calculation you should have won 9.76 EUR, your prize was 4.33 EUR, so I have added the difference of 5.43 EUR as premium to your account. Really sorry for the issues caused and hope you find the solution fair as it's based on the calculation as if the tournament was cancelled at that time. Thanks ... View more

@psrquack wrote: I wonder why those issues are so often. I understand that it has been too frequently recently, some issues were connected, some had different root causes. I can assure, we are doing our absolute best to solve the issues, it's in both of our interests. The issue last night was global and for all products and only affected those that wanted to log in, anyone that was logged in already in the poker client, should not have been affected. ... View more

@bezpo6taden wrote: I have 4x1e , 3x5e and one 50e tickets expires in 25th December 2019 for UK tour next year but I don't see the last 50E step in the poker lobby and I wanna ask you how can I use this 50E ticket, then ? Hi @bezpo6taden, we are finalizing our plans for UK Tour 2020 as there will be some changes. Until everything is confirmed we have removed the UK Tour finals and just left the pre-qualifiers for now. Once there is an update, we will inform you here in the Community. Thanks for your understanding ... View more

@Matthew4444 wrote: Would any of the moderators be able to point me in the right direction for request a refund please? It's not much but I was blinded out of a UOS 37 qualifier with average stack after the add-on (20Euro) during the first outage. During the second outage I lost 1/3 of stack with 11 left in the 25e titon while others where able to get back in quicker (I would guess around 100 euro equity) Thanks  Matt Hi Matt, apologies for that, the server issues impacted everyone and as you said, some people managed to reconnected faster. I have added a premium to your account, it's impossible to tell what would have happened, the superqualifier is easy but Titan isn't as straight forward. Thanks ... View more

List has been updated, should be active from Saturday on ... View more

@psrquack wrote: Is it true RedStar wants to join to Unibet's franchise after MPN will close their service @Patric-Unibet ? We are not a poker network, only sites that belong to Kindred would have a chance to be migrated to our poker offers. ... View more

@alan365 wrote: Hi, Patric-Unibet, could you please move my Manchester UK Tour seat for the next year stop. Thanks in advance. Moved you now to next year ... View more

List has been updated ... View more

Hi all, we are aware that this is taking longer than expected, however Paris turned out to be more difficult than anticipated. I, however got confirmation that both schedule and poker room shall be announced very soon. Thanks ... View more

@Mattey83 wrote: @Ray-Unibet @Patric-Unibet I cannot participate in the tournament Casino Freeroll!! Why? Because you were not part of the group that received tickets for it ... View more

Hey @mastah4 , I have added 30k bonus points to your account for your unused ticket. Thanks ... View more

Hi @jerry , not sure about this, @Leo-Unibet would be the person to comment on this Thanks ... View more

Hi @scalabrinijp , as @Ray-Unibet already mentioned, Canada was not part of this promotion and the tickets were added by accident, we apologize if this lead to understandable confusion from your end. Thanks ... View more

@Leo-Unibet for all poker tournament related questions @Stubbe-Unibet for all technical poker related questions @Patric-Unibet  all general poker questions @Ray-Unibet and @Jeppe-Unibet are in charge of the Community overall ... View more

List updated ... View more

@NeriPoker Yes, we have a list of all qualifiers, so it doesn't matter which of the day 1's you show up ... View more