Community

List has been updated ... View more

Hi @mastah4 , I have moved you to Manchester, feel better soon! Thanks ... View more

Hi @ZuDwa , Late registration is open for 8 levels + break. Thanks ... View more

@Anarch9 wrote: I just won my UO package through the challenge system and I would like to exchange this package for 100k bonus points + 250 EUR. Thank you Hey, I have exchanged your UO Paris package for 100k bonus points, travel expenses will follow shortly. Thanks ... View more

Hi guys, tournament schedule shows fine for me, do you still have the issue? Thanks ... View more

@Hathaway wrote: May I ask you? What happens if I don’t tell you anything and don’t come to the tournament? Will the won tickets go to the prize pool? Quoting the T&C's here: If an online qualifier does not turn up to play the event and haven’t contact Unibet Customer Support, and if the event they qualify for will have an overlay their buy-in shall remain in the prizepool. ... View more

Hey @sgriff @Hathaway , I have moved both of you to Manchester. Thanks ... View more

List has been updated and will be active from Wednesday on ... View more

@LeVsKaRa UO team is back in office tomorrow, so you will get information and those that did not receive their travel expenses, get them paid out as well. Apologies for the delays ... View more

@Hathaway wrote: Hello! @Patric-Unibet  1) Can I transfer 2 places from Brighton to Manchester? 2) If so, can I give one ticket to a friend in Manchester? Hey @Hathaway , 1.) Yes you can 2.) Yes, if you use the first seat, you can give the second seat to a friend (has to be a Unibet player) Let me know what you want to do. Thanks ... View more

@alan365 wrote: Hello, @Patric-Unibet could you please move my Brighton UK tour ticket for the next stop in Manchester? Thank you Hey, Moved you to Manchester now. Thanks ... View more

Thanks @psrquack  Relax is already aware of it and working on it ... View more

@Merenitsu wrote: anybody got prizes from bounty promo? They were just paid out, promo page said up to 3 business days, so a little patience please ... View more

List has been updated ... View more

@GR1ZZL3R both tickets have now been extended. Thanks ... View more

@Pucuri88 wrote: Hello guys, @Jeppe-Unibet @Ray-Unibet ! I won a 300€ IPO Seat too and I got an email. If I understand well I can play the Day 1 online OR if I want I can play a Live Day 1 too with my ticket? Is it my choice? And if I win more seats I can play more Day 1 I think, right? And a last question: What if I win 2x300€ seat for Day 1 and I go through to Day 2 both? I take the bigger stack for Day 2 or what happens? Sorry for the lot of questions. Hey @Notreve @Pucuri88 , It is correct that you can use your ticket to enter the online day 1, you can also use a ticket for a re-entry online if you have more than one. Any tickets that have not been used in the online event are then for the live event. You can win multiple tickets, yes. If you make it through day 1 twice, the bigger stack would be taken to day 2. Thanks ... View more

Hi @wattsmang , @FreedoM explained it really well. The ticket you had was for Unibet Open, not UK Tour, two different poker tours. If you want to qualify for Brighton or another UK Tour stop, you will have to play the UK Tour qualifiers. Thanks ... View more

@KostenBerg wrote: Hey @Patric-Unibet! I won first 1100€ SEAT ONLY Paris satellite. Can I use this ticket on UO Malta Main event? Pls, pls    I can see that you already had a package for Malta, meaning you already have a seat in the main event. In case you bust day 1a or b, whichever you play and want to re-enter day 1c, try to find someone from the Unibet Open team and ask if it's okay to use it. The general rule however is that tickets are transferable. Thanks ... View more

@ibrul @kwasozlop  Moved you to Manchester now ... View more

List has been updated ... View more

Hi @mastah4 , who sits at which table is completely random and not based on an algorithm or the stack sizes. Players get moved to tables based on their position at that time and not how many chips they have or don't have. Thanks ... View more

@marto wrote: Good luck to everyone attending   I did not win my ticket online so I will try to get the main event seat via the satellite tournaments on the 11th and 12th of September, the 165 euro ones. Quick question regarding these tournaments, how can one buy into them? Cash only, or can I use a card?  I assume you mean the live satellites? These are organized by the casino, the casino usually accepts cash and card payments, for card payments you might have fees, please check with them when you are there. Thanks ... View more

Hey @sgriff , as @WuDu  mentioned 250 EUR tickets are valid for 6 months, so you can wait until Paris qualifiers finish Mid November and play qualifiers for the first stop in 2020 instead (to be confirmed). Thanks ... View more

@whereisrivaldo wrote: Hey, I got a nice surprise via email today implying I should be booking flights to Malta asap. Also I received 2 x 250€ travel expenses (hopefully not by mistake  ). But as I did not qualify through satellites and assume these are promotion prizes, I hope someone could confirm which tournament(s) I have an entry: 1100€ UO Main Event, 550€ DSO or both? Thanks. Hi, the double travel expenses were indeed a mistake from my end, I had to remove one of them sorry You won the package through a Community promotion and it is a UO Malta Community package where you get to play the DSO. You should have information about this already. Thanks ... View more

Hey @anyperson , already got the request through CS from you and have moved you to Manchester. Thanks ... View more

Hi @penguin50 , @GR1ZZL3R already described it well. We give out certain prizes for a reason and the missions usually are really good value. We want players to try out new things and use the prizes they got, that's why we don't allow exchanges as well. Thanks ... View more

Hey, it's not really a bug, the problem is that this tournament takes place once a day (6pm CEST) and often doesn't have enough players, so it gets cancelled. Try to sign up around that time and don't wait for late registration, it just needs 3 players to start one person more or less can have an impact on whether it will run overall or not. Thanks ... View more

Hey @Kirederf , please note that according to the T&C's of the Belgian Championship all online ticket would expire. I have however, exchanged yours for a 4 EUR MTT ticket instead as goodwill gesture. Thanks ... View more

@bezpo6taden wrote: @Patric-Unibet For now I will use my two seats (one for buy in and one for re-entry if I bust) in Manchester Day 1B. If I don't bust the 2nd entry I can use it for next UK tour event, right ? May I choose which one stop next year (when we have the UK Tour 2020 schedule) or not ? But If I find some friend who want to join me in Manchester I will write you again. Pleasant weekend Yes, leftover seats will be moved to next year, so nothing to worry. Thanks ... View more

@mastah4 wrote: @Patric-Unibet  I won a 50e ticket from a satellite and I just realized it locks me in a track for seat only satellites. Even if I would exchange it to 5*10e tickets those tickets cannot be used for the satellites that lead to package satellites. I asked the customer services if anything can be done and it seems like I'm locked on this track. I feel this is rather unfair as the satellite didn't specify that it locks me in the seat only track.  It isn't a huge deal in the monetary sense, I likely entered it because there was some overlay and most likely it won't matter because I won't win the package but I'm somewhat unhappy because I feel misled. Would it be possible to either add exchangers to get 50e tickets swapped to 2*25e tickets, or add satellites where you can win a 250e ticket with 50e tickets instead of just with 25e tickets? Or if it is intentional policy to have seperate paths (might make sense that Unibet prefers seat only satellites if your goal is to fill the event) it would be nice if the satellites would let the player know that the satellites only lead to seat only events.   I'm don't really understand? If you have a 50 EUR ticket, whether it's for UO or UK Tour, you will be able to use it for package qualifiers. For UO you can qualify for a 250 EUR ticket and use it in our Sunday qualifier, for UK Tour you can use a 50 EUR ticket on Saturdays to have a chance to win a 500 EUR UK Tour package. Let me know, if I'm missing something. Thanks ... View more