Community

List has been updated now (including UK Tour exchangers) ... View more

@Stubbe-Unibet is on leave for 2 weeks, so I'm taking over. Will check every couple of days and add to the list. List has been updated now ... View more

Hey, I can just confirm what @Ray-Unibet said: it is a placeholder ticket and as the name of the ticket says it is the UK tour seat that he won worth 250 EUR (220 GBP). The remaining value of the ticket (500 EUR - 220 GBP seat) has already been added to the account for travel expenses. Thanks ... View more

Hey @fm_strategy , we never allow exchanges for cash, so in that situation you'd be able to use the ticket for another DSO stop in the future. Thanks ... View more

Hey @anyperson , I have extended your tickets and re-added the one that expired in the meantime, you should now have enough time to use them. Thanks ... View more

@Silver1 You can still use your remaining bonus points, they won't be taken away. Thanks ... View more

Hi @DoktorAvalanche , I have moved your seat to Manchester. Thanks ... View more

Hi @TeddyKGB , any date up to and including September 1 is for Malta (also the day when the last qualifier for Malta runs), everything after that would be for Paris. Thanks ... View more

Hi @Lewi , we have a general issue for mobile log ins in Denmark, it works fine on Desktop or browser version. The issue is being investigated and hopefully we can fix it as soon as possible. Apologies for any inconvenience caused. Thanks ... View more

Hi @Nanek , I have checked your results from last week between Monday and Sunday and you did not meet the criteria (you need to lose at least 20 EUR in cash games), you actually have had a winning week in cash games. Thanks ... View more

Hey @mayorwest , I have exchanged your tickets for 2x 25 EUR LVSS ticket as an one time exception. Thanks ... View more

Hi @Sweeedeeen , please read the rules on the first post of the thread. We don't exchange tickets for bonus points, we only offer exchangers for UO tickets, so you could exchange it for 5x 10 EUR UO tickets if you have access. Thanks ... View more

Hi @elliotuk , welcome to the Community and to Unibet! As @psrquack mentioned, the limit plays a role. The projected points you see is based on the limits you play, if you play only NL4, you would get a lot less points for completing a challenge than playing NL50 for example. Best of luck at the tables ... View more

Hi @Destroyer666  Unfortunately we will not continue to offer challenges for Swedish customers, product offering varies between markets. I understand that it is very disappointing to you but with all the changes happening on different markets, it was a decision from our end that was not avoidable. Thanks ... View more

Hey @Helpinghand , it's the grey-screen issue, we are aware of it. It used to be only on desktop but we moved our mobile log in and it also appears on mobile since then. We are working on getting it fixed as soon as possible, @Stubbe-Unibet will know more about the issue. Apologies for any inconvenience caused. ... View more

Hey @loky , I have added a 10 EUR HexaPro ticket to your account as goodwill gesture. Please note that always the time the tournament finishes (for you) counts, not the time the tournament starts. Thanks ... View more

Hi @Nestabear , thanks for your feedback but I have to decline this. We purposly don't allow railing in Cash Games, SNGs and HexaPros, only railing that is allowed is in MTTs. We want to protect our players from being exploited, both regulars and recs. If you were allowed to rail SNGs, players could gather a lot of information and patterns and take advantage of it. For MTTs this is a different story, since the fields are bigger and people enjoy railing the final tables of bigger events. ... View more

Hey @Cornboi , this sometimes happens between regulars trolling each other, they will choose the same avatar and a very similar alias (off and offf). I get that it's confusing, but these players have no relation to each other and to be fair, it would be very stupid for any colluder to do it this obvious. I have sent it to be checked but I'm quite sure, it's just trolling. Thanks ... View more

@loky They should be under your bonus offers on the Unibet page and you need to opt-in first ... View more

Hey @TDW , I checked your history and can only find 2 HU SNG's you played today, you were active on both of them. Other than that we have not deducted anything from your account. You would be able to see any transaction in your history (even if you were sat out). Thanks ... View more

Hey @RogueWitch , you would have to request here access to our exchanger tournaments. ... View more

Hi @suarez , I have informed Kasia from the UO team and she will contact you shortly. Apologies for the delay. Thanks ... View more

Hi @loky , I have added free spins on Book of Dead instead, we stopped exchanging them for bonus points this month. Thanks ... View more

Hey @Anarch9 , I have exchanged your UO Malta package now for 100k bonus points, travel expenses should follow shortly too. Thanks ... View more

Hi @wwaanneess , since you haven't won any package to Brighton directly (only saved seats from before), it's fine to play qualifiers. Please keep in mind that you can have at no point more than 4 seats in total though. Thanks ... View more

Hi @mp , thanks for pointing this out. I have tested it and the system automatically chooses the ticket that you have the longest rather than choosing the one that will expire next. It is a very particular bug, that won't have an impact often but I have added it to our bug list to get fixed. In the meantime, I have extended your ticket by a good margin, so you won't have any issues with it expiring. Thanks ... View more

Hey @batzo347 , I talked to Kasia who mentioned that she talked to you already, you will receive an email with more information latest by next week for Malta and if you then confirm that you can't make it to Malta, we can swap it for Paris instead. Thanks ... View more

Hey @ApexPredator, I have exchanged your UO Malta package for 100k bonus points. Thanks ... View more

Hi @batzo347 , congrats on winning the UK Tour in Newcastle. a) What does the package contain (buy-ins, accommodation, travel etc) Each package includes the buy-in to the main event of €1,100, 4 nights of hotel, breakfast, dinner, welcome drinks, player's party and €250 of travel expenses, you can find all information on the Unibet Open page here. b) What if I am not able to make it to the scheduled Malta trip? Usually the rule is that packages are not possible to postpone but in this case, we would give you the option to choose between Malta in September or Paris in November. Ideally you would let us know which of two steps you'd prefer, so we can secure your seat. c) Can the package be transferred to someone else or used at a different event? It can't be transferred and can only be used for Malta or Paris. If you have any follow-up questions, please let me know. Thanks ... View more

Hey @Schelle , I double checked and any non-freeroll bounty tournament counts for this mission, not just the Shooting Star's. Thanks for pointing it out ... View more