kreatinas Posted November 18, 2019 Share Posted November 18, 2019 Hello, few days ago I reached 1.25kk points in rewards and I was thinking that this package will be for next years event. Today I got email that that i qualified for unibet paris which is in 1 week and I cant go. Can u change my package for next event which will be in winter ? 1 Link to comment Share on other sites More sharing options...
kreatinas Posted November 18, 2019 Author Share Posted November 18, 2019 This is terrible. I received email that they cant exchange paris event for winter event and I must go now which is in 1 week. Or if i cant go they will give me 100k points and 250euro which is not full amount of worth package, 750euro less. I allways thought that Autumn quarter was for winter event. So I should have not play that much to not get points ?? 1 Link to comment Share on other sites More sharing options...
RayL Posted November 18, 2019 Share Posted November 18, 2019 Hi @kreatinas, I've reached out to our colleagues in Poker for an official answer for you. This will most probably be clarified tomorrow so your patience is appreciated. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
kreatinas Posted November 19, 2019 Author Share Posted November 19, 2019 Ok. thanks Link to comment Share on other sites More sharing options...
Patric-Unibet Posted November 19, 2019 Share Posted November 19, 2019 Hi @kreatinas ,The deadline to exchange or transfer a Unibet Open challenge package is Sunday two weeks before the event starts and the last Sunday final satellite is played, or the package will be forfeited.Packages won via Challenges will be for the nearest Unibet Open event if reached by Sunday 2 weeks prior to the upcoming event. Packages won via Challenges after that are for the following Unibet Open event.You can find this in the terms and conditions on the Unibet Open page, just to keep in mind for future events.So if you qualify through challenges the day or before the day the last Sunday qualifier takes place for it, your package is automatically for the upcoming event, if you qualify for it after the last Sunday qualifier, it would be for the one after.You qualified on Saturday, one day before the last qualifier and were therefore automatically registered for Paris.However, we have agreed to make a one-time exception and pushed your package to the first event of 2020 (TBD).Please keep the mentioned above in mind as we usually don't allow postponing.Thanks 3 Link to comment Share on other sites More sharing options...
DoktorAvalanche Posted November 19, 2019 Share Posted November 19, 2019 Nice bit of customer service there @Patric-Unibet 👍 2 Link to comment Share on other sites More sharing options...
kreatinas Posted November 19, 2019 Author Share Posted November 19, 2019 Thank u very much. I didnt know this info cause my only game is cash. But now I will know. Thanks again 1 Link to comment Share on other sites More sharing options...
psrquack Posted January 28, 2020 Share Posted January 28, 2020 Is it possible to gift a UO package via direct buyin to a friend? Thanks for your answer @ReCorpH or other staff member. Link to comment Share on other sites More sharing options...
RayL Posted January 28, 2020 Share Posted January 28, 2020 Hi @psrquack, that's a no go I'm afraid as per the terms found on the UO website:https://www.unibetopen.com/about/terms/#1504009448308-8c870d58-d18e Former Community Moderator Link to comment Share on other sites More sharing options...
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