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-_- Rank 10
Rank 10

Tried posting this in bugs but it insisted on trying to post it as an Idea and even then would not post and kept asking for a Label which I filled but would still not post so here goes...

Since a few days the no download play poker through browser is not working for me. It takes forever to get to the login screen and then takes forever to load and login and once it does it goes to the zero euro screen and gets stuck there (see pic). Not changed anything in the last few days and it was working perfectly before that. I guess some windows updates. Checked on 2 different laptop browsers same result.

The mobile app and windows client program works just fine.Unibet.jpgPoker Browser Client Stuck on this

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17 REPLIES 17
Rushbie Rank 22
Rank 22

So that happened within this week period or so..?
More you can tell about it, this guy sure might appreciate it and give proper answer if it's possible Thumbs Up
@Stubbe-Unibet 

Edit.  Ah, you're playing on web browser online?

"Wise men know their limits. Great men have no limits."
Thunder402
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-_- Rank 10
Rank 10
Yes within last week and using Windows 10 and Mozilla Firefox, don't think its to do with dxdiag since that would affect the desktop client as well have dealt with that before on a older computer. Desktop client is working perfectly fine. This is something to do with the browser no download poker client I think but open to suggestions what to try or do.
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Rushbie Rank 22
Rank 22

Yeah just realized that, sorry long wires as a fellow customer Smirk

It really helps the more you can get into details, that's not something unusual at all, more like a rule.
That blank dark page. It doesn't seem to load it.

So basically you got a new'ish machine and it all works well except on web browser poker?
And the Firefox is updated (like usually)

Because it seems to run normally here, so got to ask Wonder

"Wise men know their limits. Great men have no limits."
Thunder402
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Rushbie Rank 22
Rank 22

if you wish, could you try it with different browser?
I'm actually just as curious as you Geek

"Wise men know their limits. Great men have no limits."
Thunder402
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-_- Rank 10
Rank 10
Yes up to date and Yes I just did same result. Used Opera Browser this time. Also I have seen this page before it normally happens for a few seconds before everything loads after logging in even in the desktop app but here its just freezing there...I waited a good 15 minutes plus too and tried many times from both laptops, figured it might be something to do with Unibet...maybe they are going to update the browser up :P but guess the error is just for me since no one else has reported it. As I said earlier as per me the only change is the windows updates to the latest build.
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Rushbie Rank 22
Rank 22

Well then, one key-info kinda is: where are you from?
I don't care, but it matters Smirk

"Wise men know their limits. Great men have no limits."
Thunder402
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Unibet Poker Expert Stubbe-Unibet
Unibet Poker Expert
Sorry to hear about this error!
You're indeed right that it seems like a local issue; traffic seems normal and we don't have any other reports. Can I get you to try in Chrome as well and see if that makes any difference?
I'm on my mobile now so will look into it when I'm back at the office.
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-_- Rank 10
Rank 10

Haha you already know this if you check back to old threads you replied too but from India Smile

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-_- Rank 10
Rank 10

Yup tried Chrome same issue. Its definitely something specifically related to accessing Unibet though the browser since the delay between the login screen clicking login and the loading to the pic page is a few minutes which it has never been more than few seconds. So it seems to be having some trouble there.

On I side note I tried Edge and Internet Explorer too same thing. Well first even the Unibet site would not load giving an TLS Security error saying the security of the site was outdated but it did load after a few refreshes but again same issue.

Yeah sure take your time no rush since I can still play on mobile and desktop but would like to have the browser option working too. I will be MIA for few hrs too probably.

Edit: Also tried flush dns and reset ip as per connectivity issue thread on here too no avail still same.

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