Purps Posted July 29, 2019 Share Posted July 29, 2019 @RayL Hello Ray, Today morning I received a message saying that I have earned a €10 Freebet. I'm not sure where did I earn it from, because it's not mentioned anywhere on the message :annoyed: Translation "You have a €10 freebet to be used on live events" Translation:"Howdy XXXXXYou have earned a €10 freebet to be used on live events. Choose your bet and pick the freebet option from your bet slip.Regars, Minttu" The freebet isn't shown on my freebets though, nor does it show up when I pick a live bet.This has happened a couple times previously too when Finland had won something and I believe every finn got a €2 or so freebet. I didn't want to bother anyone for such small value freebets, but a €10 freebet would be quite handy. :Happyshy:I believe that this problem is because of my dollar account can't handle the issued freebets correctly, when they are awarded by the "finnish promotion department", which obviously operates with €'s. All other types of freebets work fine regardless of the currency differencies on the promo/competition description.:Peace: Link to comment Share on other sites More sharing options...
Solution RayL Posted July 30, 2019 Solution Share Posted July 30, 2019 @Purps wrote:@RayL Hello Ray, Today morning I received a message saying that I have earned a €10 Freebet. I'm not sure where did I earn it from, because it's not mentioned anywhere on the message :annoyed: Translation "You have a €10 freebet to be used on live events" Translation:"Howdy XXXXXYou have earned a €10 freebet to be used on live events. Choose your bet and pick the freebet option from your bet slip.Regars, Minttu" The freebet isn't shown on my freebets though, nor does it show up when I pick a live bet.This has happened a couple times previously too when Finland had won something and I believe every finn got a €2 or so freebet. I didn't want to bother anyone for such small value freebets, but a €10 freebet would be quite handy. :happyshy:I believe that this problem is because of my dollar account can't handle the issued freebets correctly, when they are awarded by the "finnish promotion department", which obviously operates with €'s. All other types of freebets work fine regardless of the currency differencies on the promo/competition description.:peace:More or less like you described @Purps, the issue was with the dollar account. Thanks for reaching out to us, it's added now. Sorry for the inconvenience :happyshy: 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Purps Posted July 30, 2019 Author Share Posted July 30, 2019 @RayL Thank you sir! 😃👍( I guess I'll be using this same thread if the same thing happens again in the future. Shouldn't be too often. ) Link to comment Share on other sites More sharing options...
RayL Posted July 30, 2019 Share Posted July 30, 2019 @Purps, also feel free to PM or create a new thread whenever there is a hiccup somewhere sir, and indeed, the less the better that it happens :) 1 Former Community Moderator Link to comment Share on other sites More sharing options...
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