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Purps

Group: Straight Flush
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  1. Purps's post in Error Gent- Maccabi Haifa was marked as the answer   
    This must be it. None of the "match multis" that include a market that can't be found under the Bet Builder tab is working.
  2. Purps's post in Unibet set my bet as lost was marked as the answer   
    @bookmind
    Unfortunately for you, they have it right 
    On card totals bets,  a direct red card counts for two cards. If a player first gets a yellow card and then a red card, it would count for three.
     


     
    These are good to know for future bets 
    GL! 👍
  3. Purps's post in Poker client complete white was marked as the answer   
    @Battlebot
    Been a while without anyone posting about such an issue.
     
    Earlier deleting this folder sometimes fixed it: C:\Users\YOUR USERNAME\AppData\Roaming\Unibet Poker\cef
    And if that doesn't help, then a full uninstalL & reinstall should be the next thing to try.
     
    GL!
     
  4. Purps's post in Temple of fury stuck was marked as the answer   
    @Cuppotea
    Live Chat support is the place to go. They will escalate the case to the game provider, if nothing else helps.
  5. Purps's post in game cancled luton vs bournemouth was marked as the answer   
    Yes. I hope he will be fine.
     
    Depends on the bet, but if it's one that wasn't decided already, it'll likely be voided:
    "In case of an abandoned event, all bet offers that have been decided prior to the abandonment and could not possibly be changed regardless of future events, will be settled according to the decided outcome. Should the abandoned event not resume within 12 hours of its start time, all pending offers related to the event will be settled as void."
  6. Purps's post in Multi6bell live winnings not received was marked as the answer   
    Hey @Jeffbier
    Would be best to contact live chat support about this. Either they can see what went wrong, if something did, or then they can escalate the issue to the game provider.
    https://unibet-int.custhelp.com/app/chat/chat_launch
  7. Purps's post in Will there be a shots on target option in the European Championship qualifying matches? was marked as the answer   
    @Ati
    They usually have that market open only on selected qualifying matches.
    Had a quick look and currently only the match between Netherlands and Ireland have that market open.
    There's not a lot of big clashes upcoming either on these qualifiers anymore, but it might be good to check if the shots-market is added to your desired match a little closer to the kick-off. It's the type of market that often is added rather late to the selection. 🙂
  8. Purps's post in Change lanquage was marked as the answer   
    Hi @Sven123
    Live chat support will be able to change the language for you:
    https://unibet-int.custhelp.com/app/chat/chat_launch
  9. Purps's post in Wagering amount unclear was marked as the answer   
    @taxman_EST
    Live Chat support should be available everywhere and they should be able to assist you further 🙂
    https://unibet-int.custhelp.com/app/chat/chat_launch
  10. Purps's post in Did Brazil not win by 1,5 goals (or 4-0)? was marked as the answer   
    I am Finnish 😄
    Yeah, that is settled correctly, unfortunately for you 🙁
    The "Aasialainen tasoitus ( 3 - 0 )  : Brasilia -1,5 @1,52"  means that the bet starts from the 3-0 scoreline, so Brazil should have won the remaining match from the time of when you placed the bet by 2 or more goals i.e. win the match by 5 or more goals for the bet to be a winning one.
     
    Sorry to bring the bad news 🫤
  11. Purps's post in Temple tumble 2 was marked as the answer   
    Hey @Stan043
     
    Last time someone posted about the same exact error, it got solved by customer support.
    Probably best to let them handle it again, because I don't think there's anything you can do yourself that would solve it.
    You can open the live chat from the following link and let them know about the issue:
    https://unibet-int.custhelp.com/app/chat/chat_launch
     
    GL 🙂👍
  12. Purps's post in Got 2 unused 5E Communitytickets left! Will they be converted? was marked as the answer   
    Unfortunately not 😕

  13. Purps's post in Bet settled incorrectly was marked as the answer   
    @WileyHack
    You can get to discuss with live chat by clicking the following link:
    https://unibet-int.custhelp.com/app/chat/chat_launch

    There's a message that they are busy right now though, but you can try again a little later whenever that happens. Shouldn't take too long... 🙂👍
  14. Purps's post in 7 s deluxe wild was marked as the answer   
    Well, yeah.
    You will have to think of it as 2 separate win lines ( or hands as you said ), because of both winning lines having a different amount of wilds in them, the line win also has a different multiplier on this slot, like I already demostrated on the original reply.
    I'm afraid that I don't really know how to explain it any better than what I already did 🥺
  15. Purps's post in Player fouls player not starting was marked as the answer   
    @sebastipasti
    Yeah that hasn't changed. That one pick will be voided.
    If it's a betbuilder then the whole bet gets voided, but if it's an accumulator as you said, the rest of the bet should stand.
  16. Purps's post in daily bingo scratch card was marked as the answer   
    Yep. Can't open it. We have seen the same bug before. 😟
  17. Purps's post in Betting Freeroll was marked as the answer   
    This ⬆️
  18. Purps's post in One letter typo last name was marked as the answer   
    @Duffy1992
    I'd suggest contacting the live chat and explaining them the situation.
    If they can't straight away fix the typo, they'll at least be able to tell you how to proceed.
     
    UK: UK Live Chat
    Rest of the world: International Live Chat
     
    Good luck! 🙂👍
  19. Purps's post in Sportsbook promos and competitions - Discussions was marked as the answer   
    €25k UCL Quiz Game
     
    https://www.unibet.com/promotions/sportsbook-promotions/quiz-game
     
    AC Milan – Chelsea 1 – 1 Celtic – Leipzig 2 * 🟨 Shakhtar – Real Madrid BTTS: yes Atl Madrid – Club Brügge U 2.5 Napoli – Ajax SOG: 12 – 14 Barcelona – Inter X 👍
  20. Purps's post in day 2 bonus was marked as the answer   
    Hi @tommyho8
    I take it that you are from Norway, so I would suggest contacting the Norwegian Live Chat support from the below link. They should be able to find you the  answer:
    https://unibet-no.custhelp.com/app/chat/chat_launch
    They should be there from 8:00 until midnight ( after which you'd be redirected to the international support )
  21. Purps's post in Void? was marked as the answer   
    @nahwes @Stubbe-Unibet
     
    This is probably it... 
     
    Page 14, rule 22: Terms & Conditions
     
    "During selected events, Unibet will provide users with functionality to place bets combining outcomes and occurrences from the same event (aka Intra-Event Combinations), either through pre-established combinations present in its Sportsbook (excluding Enhanced Multiples, Boosted Odds, etc for which applies), or through the [BetBuilder] functionality. Such functionality is only present at Unibet’s sole discretion and without prejudice to related contingencies as described in.
    Settlement will be based on the respective Sport-specific rules. All related occurrences must be fully accomplished for a bet to be considered as having happened and eventually paid out at the odds struck. Stakes refunded should any part of the combination be settled as VOID. Where applicable, should the combination feature any outcome the result of which ties exactly the chosen Over/Under or Spread line (aka PUSH), such part of the combination will be removed from settlement calculation and bets will be paid out taking into consideration only the other parts of the combination"
  22. Purps's post in Horses only showing odds as Fraction was marked as the answer   
    @Sommelier James
    Hi and welcome to the community 🙂
    Unibet uses a different platform for horse racing than for other sports betting, so also the odds format has a separate setting.
    If you scroll down to the bottom of the racing page, you should find the setting there:
     

     
    glgl 👍
  23. Purps's post in Change language from French to Dutch was marked as the answer   
    Community staff can change it for you, and will probably do so once one of them sees this thread. You may end up missing out on some of the French localized promos after the change though...
  24. Purps's post in Withdrawal Pending was marked as the answer   
    You can ask the live chat to help you with this.
    Click to launch
    gl 👍
     
  25. Purps's post in No welcome offer was marked as the answer   
    @Purebredtadpole77
    Live chat support will probably be the best option for you to get assistance on this: Click to open Live Chat
    And if you are from UK, then use this one: UK live chat
     
     🙂👍
     
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