Hellohi Posted February 12, 2019 Share Posted February 12, 2019 Hi!I pressed the cash out button, and vertified that i wanted to cash out, because the risk got too big. Then i got an error-message, and they didnt allow me to cash out. Please look into this and give me an answer Unibet...You cant just write error, and take my money like that. I betted 800 Norwegian kroner, and i tried to cash out 699 norwegian kroner. Link to comment Share on other sites More sharing options...
JeppeL Posted February 13, 2019 Share Posted February 13, 2019 @Hellohi Sorry for the troubles that happened on the bet, we'll have the sportsbook check if they can see what caused the error, but could you please provide me with the coupon ID so I know which bet it was?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Hellohi Posted February 13, 2019 Author Share Posted February 13, 2019 Kupong-ID1775370261 . Thanks for answer! Link to comment Share on other sites More sharing options...
RayL Posted February 13, 2019 Share Posted February 13, 2019 Thank you for the ID @Hellohi, the bet is now sent to e checked. As soon as an answer arrives we'll be sure to let you know below. Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted February 19, 2019 Share Posted February 19, 2019 @Hellohi, the issue was investigated and your bet was settled with the cashout amount that was offered at the time. Apologies for the delay and for any hassle caused by this. Please note that the Cashout option is not a guaranteed feature and it can happen that the traders remove it or don't offer it at all. This for future reference :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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