RayL

Hi @Checkmyra1se, welcome to the Community :)
Sorry for being a bit late with the Free Bet, I've credited it now to your account and am wishing you good luck with it. Please let us know if there's anything else we can do for you.
 
/Ray

Hi @Cb94, welcome to the Community.
These promotions are usually paid out on the Monday following your bet, and I can see that the refund has reached your account this afternoon :)
Please let us know if there's anything still something we can do.
 
/Ray

Hi @Flyyy, welcome to the Community :)
Officially, under normal circumstances a verification lasts between 1 and 3 days, however there are exceptions from case to case. I've checked on your verification status in the meantime though and am happy to say that your account has been successfully verified. Thank you for your patience and cooperation.
 
/Ray

Hi @MAEzzi, welcome to the Community :)
Thank you for contacting us with your request, there isn't an option in the account to change the language, which is why we need to do it manually for you and that's what we did :) your language is set to french now.
 
/Ray

Hi @Sweeedeeen, thanks for contacting us with your query. I can indeed see that the method was removed however this happened in 24th October, since Ecopayz are not operating in your country anymore. I can also see that the process to update your Netteller data is started so I've raised the priority of the verification for you now :).
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Ouss42, welcome to the Community :)
It seems that a deposit arrived to your account after you've posted here, please let us know if this issue persists for you or you are still missing funds.
 
/Ray

Hi @cæsar, welcome to the Community.
Double checked on the competition and congrats on the winnings first of all :) I've reached out to the promotion owners in order to clarify when the payout of the winnings is due, I'll keep you updated here in this thread when I have a concrete answer.
 
/Ray

Hi @Gio881, welcome to the Community :)
Halloween tournament resuts are under https://fr-casino.unibet.be/casino/tournaments#15812    You would first need to scroll down all the way to the bottom of the page and check "winners", then "last week".
/Ray
 

Hi @Staffro, welcome to the Community :)
Indeed it seems that the Racing Client is undergoing maintenance at the moment and it was taken offline. Based on the onsite message visible it doesn't seem that it's going to take long, but apologies for the obvious inconvenience. The developers are on it and will get it back online as soon as the fixing is done.
 
/Ray

Heya @TDW, I've sent it to the site executives to be fixed. Thanks for keeping an eye out for these things, it's appreciate, added you a free bet as a thank you :)

Hi @Supernico, welcome to the Community.
First and foremost please let me apologize for keeping you waiting, your post slipped under my radar. That is totally my bad.
Regarding the promotion, the link you shared is indeed related to the promotion series, however it is not identical to the promotion you've played.
After double checking the one you played I found that the minimum spin amount eligible for that part of the promotion was 0.20, not 0.10 as seen in the link above so under these circumstances I'm afraid that no ,payout is due for your account. I have added you some Free Spins on Starburst though, for the long waiting time that you experienced :) Good luck!

/Ray

Hi @HodgyA, welcome to the Community :)
The security system requires players to use the withdrawal method that they used to deposit for withdrawals. So if you would deposit from a VISA card for example, we would require you to withdraw to the same account. Previously used accounts would not be taken into consideration as the deposit that generated the current winnings on the account was not used for this particular deposit. Please let us know if you need further clarification.
 
/Ray
 

Hi @Pinks79, welcome to the Community :)
The Bonus based on the offer on your account is a Free Bet not a Bonus, meaning that it would be stored in a different part of your account. In the "Free Bets and Profit Boosts" section. It's been added to the account and it can be used whenever convenient by the way :) good luck!
 
/Ray

Added now @fele007, sorry about the delay :)

Hi @Rscaand, we made some adjustments to your profile and now you should be able to post in the Poker section. Please make sure to post in the link below to gain access to the Exchangers as we don't manually break down tickets anymore.
https://www.unibetcommunity.com/t5/Unibet-Open-UK-Tour/Unibet-Open-Ticket-Exchange-Policy-2019/m-p/238354#M6178
 
/Ray
 

Hi @Tomasz, welcome to the Community and thanks for reaching out to us :) Your account's language is changed now to Polish.
 
/Ray

Hi @Dragev99, welcome to the Community and big thanks to you @TDW for intercepting this :)
Had a look at the bet and luckily there was no need for any escalation to our traders or manual adjustments, the system picked it up and automatically rectified the error. Apologies for the confusion Dragev, this happens rarely but whenever you feel that a bet is not settled correctly, please feel free to contact us here.
 
/Ray

Hi @bot_mic006, sorry to keep you waiting with the settlement, the bet was paid shortly after you posted. :) Apologies for the initial inconvenience.
 
/Ray

Hi @Esee234, welcome to the Community :)
I see the withdrawal arrived shortly after you posted so I'll close this issue as resolved. Please let me know if that's the case and we'll try to help you to the best of our knowledge.
 
/R

Hi @Jallison98, thank you for the documents :). I see they were accepted and the withdrawals sent yesterday. If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Qoss, welcome to the Community and sorry to keep you waiting.
Had a look at the promotion and and at the bet placed, I couldn't find anything out of order so I've added you the missing funds. I've also contacted the guys in charge to have a look at what could have been causing this issue., thank you for contacting us.
 
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.
 
/Ray

Hi @wwaanneess. The swap is done, sorry about that. The issue is reported and is being fixed, thanks for flagging.
 
/Ray

Hi @Ritzjain, based on my logs, it seems that Skrill rejected the payment however I see some successful transactions after that one. Might have just been just a temporary issue, but regarding a concrete answer, I must advise you to contact Skrill. Please let us know if there's anything you would need us to do.
 
/Ray

Hi @Spek, welcome to the Community :)
The prize is actually a Free Bet to the promotion your description matches, and the minimum stake is 10 euro in order to receive a 5 euro Free Bet if one of your 4 selections looses. The bet mentioned (2190428955) is indeed a fourfold, but the stake was only 2.5 euro so I'm afraid that one is not eligible. https://www.unibet.com/promotions/sportsbook-promotions/multiples-promotion.
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Valentino, welcome to the Community :)
Sorry for the confusion regarding this verification. There were a set of blocks on the account which were causing this, they are now manually removed and everything is back to normal. Please let us know if there's anything else we can do for you.
 
/Ray