Andy-Relax

... and it's gone

RIP the league. 

€25 bounty on me in both games tonight. Usual T&Cs apply so BE/DK/SE can't win bounty. Will be one bullet/bounty in each tournament.

If I win either tournament the rest of the league is cancelled and nobody wins anything 🤠

38 minutes ago, aioli said:

@Andy-Unibet

 

Can you tell something more about satelites? What if I win multiple €550 Unibet Deepstack Open tickets, can I use it on some side events during the MPF?

They can be used as tournament buy-in vouchers during any DSO event.

The €10 games run on Sundays

Green

What happens with all the money if you had won instead of lost trying to complete the mission? Do we take it back?

You lost money because of bad play or variance, not because we stole anything. You'd have been playing Banzai anyway to complete the mission if it said the right colour anyway so I'm not sure what you expect us to refund you for?

You'll need to check with CS but I don't think it'll be possible.

Relax have updated all the incorrect translations now. Might take a little while to update locally in the client.

Only best stack carries forward

We don't translate the mission text, a 3rd party does for Relax.

I've manually completed the step for you and we'll get the text updated.

Chances are someone bust early and it's capped the registration.

The Poker product team chooses to be here helping out with issues, but we're not required to. This means response time will vary depending on a variety of factors. It can be easier to raise a more obscure or rare issue/request here than via CS because it's unlikely they'll be unable to answer it and we'll just end up dealing with it anyway but in general customer support are there 24/7 to help you with generic queries so for something like a fraud report, they're prepared to take the required steps.

It's being looked at

Sent the report off to Fraud for checking.

These reports should really go to CS so they're picked up earlier.

It's not a schedule issue, it's a client issue so doesn't come under the promo.

It shouldn't show you can reg tournaments with tickets when the buy-in type is set to cash only. 

The ticket tag won't delete for some reason. Just added it as an option instead 🙂

It's set to cash only so not sure why it's showing up. Removed the ticket tag so shouldn't show up any more.

One final extension done.

Experts tournaments will show in the client today. They only sent me the details yesterday and I had the day off

10 hours ago, SShcherbyna said:

And please, with the same prize money 😁

28 minutes ago, Athcos said:

Will "sunday participant" be autoregistered or I will have to manually sign in?

Auto reg for a flip in the middle of the night that will appear 5 mins before it starts to stop anyone unregging 🙂

If actually prefer to leave them if that's ok. I think it's good to highlight the frustration and annoyance this change has caused.

On 2/26/2023 at 7:42 PM, sgriff said:

Good to see Unibet supporting the Malta Poker Festival.  The package includes a satellite to the main event on 28/4. I'm confused why this is included when the package already includes a main event seat. What would happen if I qualified as the next day would be the final day for qualifiers yet I'd then have 2 bullets?  Could I cash the 2nd bullet? Alternatively, if I arrived earlier in the week could I play my qualifier earlier than the 28th which is stated as there are satellites earlier in the week?

Finally, is there a set day for playing the main event with the main event entry included in the package or could I arrive earlier (and stay somewhere else initially or extend the hotel stay if allowed) and play a day 1 earlier in the week which would free me up for  playing in the other events if I didn't make day 2?

Lots of questions. Just trying to get my head around how the package works before I book my flights (I'll be going anyway even if I miss out on the package).

It includes a sat seat because it's a multi flight, multi entry event so we added the sat as an extra way to get another entry.

You could sell your additional seat if you didn't want it. If you arrived earlier then I'd assume you could play an earlier sat.

For hotel arrangements you'd need to confirm this with the event organisers about the package flexibility. I can check with the DSO Boss tomorrow and get some more info.

19 hours ago, Phil-Mc said:

Can I double down on those questions, as I won a package tonight and intend to play there.

You should have received an email from the organisers, so you can direct any questions directly to them.

Interesting. Will check tomorrow.