Stubbe-Unibet
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Posts
3,704 -
Joined
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Last visited
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Days Won
259
Community Answers
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Stubbe-Unibet's post in Delay in withdrawal was marked as the answer
I can see you've been in contact with support about this. Unfortunately not able to help further on here, so please use the live chat for help with this issue. Happy new year 🙂
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Stubbe-Unibet's post in My brother can create a accont here if i have 1? was marked as the answer
Yes, if you don't make use of the bonus offers it shouldn't be a problem.
Good luck and Merry Christmas! 🙂
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Stubbe-Unibet's post in Is there a problem with withdrawing to Skrill (UK) was marked as the answer
Welcome to the community and merry Christmas!
Looks like it was processed a while ago so I assume you have received the funds? If not, I'd recommend to contact support on live chat and they can look into it for you.
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Stubbe-Unibet's post in KYC process is a joke was marked as the answer
Sorry for not replying in the weekend. Can see the withdrawal was sent yesterday, so I'll mark it as resolved 🙂
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Stubbe-Unibet's post in Christmas calender 12 was marked as the answer
Will mark it as solved for now 🙂
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Stubbe-Unibet's post in Why Unibet din't inform customer about payment methods change? was marked as the answer
The payment methods are changed regularly in each market and it's not uncommon for sites to block certain ewallets on "high-risk markets". I'm not sure how to keep customers up-to-date with these changes. Considering they're somewhat frequent, at least in some markets, email or onsite message would be more of an annoyance, but if it's targeted at just the most relevant individuals (based on past transactions), it might work.
Did you check with customer support if they could perhaps add the option back for you? There's nothing I can do here, unfortunately. Might want to consider Revolut, if they're in your country
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Stubbe-Unibet's post in Something went wrong message was marked as the answer
Apologies for the late reply - we're without dedicated community staff at the moment.
Can see you've had some active offers since the above post so assume it's working now? If not, please let me know
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Stubbe-Unibet's post in Withdrawal on hold for 6 days now was marked as the answer
Can see the withdrawal was approved the day after the above post so will mark it as solved 🙂
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Stubbe-Unibet's post in november poker mission was marked as the answer
Honestly no clue what happened here. Don't see the mission in backoffice so can't complete it manually
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Stubbe-Unibet's post in 3 withdraws on HOLD was marked as the answer
I am a little confused by this post. From the timestamps I can see, the withdrawals were sent before you wrote this post.
Rather than trusting trustpilot reviews - which tend to be from customers violating the terms - have a look at the cases on here and you'll see that we don't steal from anyone 🙂
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Stubbe-Unibet's post in Can you please help my account through vertification? was marked as the answer
Apologies for the late reply - we're without dedicated community staff at the moment.
Can see the documents were approved and all in order now so will mark this one as closed 🙂
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Stubbe-Unibet's post in Withdrawal on hold was marked as the answer
Can see you sent in the requested documents yesterday. Once the documents are approved - can take a few days - the withdrawal will be actioned as well 🙂
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Stubbe-Unibet's post in Verification was marked as the answer
I can see you uploaded the last remaining document today. Once it's approved you'll be able to play again 🙂
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Stubbe-Unibet's post in No prize awarded from November promotion was marked as the answer
Welcome to the community @bastiancx. I'm really sorry to hear about this one! I'm honestly not 100% sure how this delay happened. The cash transactions are a separate workflow to the bonuses. A Jira (internal ticket) needs to be created, this one needs to be approved by two individuals and then it's set to "Pending Payout". The Jira was created the 15th of last month and within two hours it had been approved by both the relevant employees. Somehow, it ended up in the "Pending payout" status for a month, without anyone actioning it. This is of course unacceptable. I will follow up internally, as I'm unsure who's supposed to pay these.
I can assure you that it would be paid out eventually, as the case status doesn't change unless someone actions it. There are unfortunately other related Jiras which are open, so I'm looking into those as well.
As I'm one of few individuals with access to credit these - I handle the poker ones - I've done it now, so you don't have to wait further.
I've also given you 10,000 poker bonus points (€100), which you can use to buy poker tickets in the shop. Again, really sorry about the delay and how this has been handled on our end!
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Stubbe-Unibet's post in "Player Disabled" since this morning was marked as the answer
Your local support on chat will know more about this. No issues on our end and things look fine with your account as well. Sounds like the local regulator have server issues affecting the blacklist register.
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Stubbe-Unibet's post in This product is not available for you was marked as the answer
Your local support on chat will know more about this. No issues on our end and things look fine with your account as well. Sounds like the local regulator have server issues affecting the blacklist register.
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Stubbe-Unibet's post in Ticket disappeared was marked as the answer
Welcome to the community! I had a look at your account and you have never had a €1 MTT ticket that expired.
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Stubbe-Unibet's post in Change language was marked as the answer
Welcome to the community! I have changed the account language for you.
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Stubbe-Unibet's post in Wild Chapo Freespins from mission. was marked as the answer
Hey @Estzen. When opening the game right after getting the freespins, you'll see a popup with three options:
Save the spins for later Use the spins now Decline the freespins The option exists as most freespins (outside of the ones you get from poker) will come with a wagering requirement and not everyone is interested in these - I personally decline all freespin offers that got any wagering tied to them.
I understand it's frustrating if you missclicked, but we've had to put the rule in place that we don't offer to compensate in this case, as some people were starting to abuse it (as we used to credit bonuspoints when it happened and players preferred these to the freespins).
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Stubbe-Unibet's post in Please an odd bet to do with Politics was marked as the answer
Depends what the bet is 🙂
Write the request and I'm sure @Jami-Unibet can forward it for you. You can also just reach out to CS on the chat
