GIO333 Posted November 28, 2021 Share Posted November 28, 2021 Good evening everyone, could you help me please. Last night around midnight I started a sit n go for 10 euros (see screenshot), I was able to play a hand and then suddenly the image froze and I was disconnected without possibility to reconnect (screenshots), I want to clarify that it is not a question of internet connection since I was playing online poker on another platform. Sorry to say that but the french/belgian support are just awful and dishonest, for them the problem come always from customers, its why i post here. thanks in advance, 1 Link to comment Share on other sites More sharing options...
Rushbie Posted November 28, 2021 Share Posted November 28, 2021 Evening/morning 😄 Umm.. did you try to close the client and open it again? Usually that is the quickfix to get it work again. Bit of a hassle yeah if you're not used to it, but it happens sometimes for everyone. Link to comment Share on other sites More sharing options...
Rushbie Posted November 28, 2021 Share Posted November 28, 2021 And also it's the annoying nature of technical stuff that these happens without anyone's expectations really. You can tag moderators and staff like @Stubbe-Unibet or @Andy-Unibet to help you with poker related things, but it's weekend and nighttime right now, so doubt no-one is at the office until morning. They'll reply to you when they can, no worries 👍 Can you try the english speaking live support if it helps? 2 Link to comment Share on other sites More sharing options...
GIO333 Posted November 28, 2021 Author Share Posted November 28, 2021 Thanks for your help rushbie, did you know how can i tags moderators? Link to comment Share on other sites More sharing options...
GIO333 Posted November 29, 2021 Author Share Posted November 29, 2021 Can someone help me please? @Stubbe-Unibet @Andy-Unibet Link to comment Share on other sites More sharing options...
Andy-Relax Posted November 29, 2021 Share Posted November 29, 2021 Sorry @GIO333, been unexpectantly away from my laptop today. Looking into it now for you. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted November 29, 2021 Share Posted November 29, 2021 Hi @GIO333, no further refunds for disconnections will be issued to your account, outside confirmed server issues. I believe you were informed of this last year. I'd recommend moving from a wireless to wired connection and using the desktop client rather than the web client whenever possible to ensure you have a stable connection before commencing any future sessions. Poker Janitor Link to comment Share on other sites More sharing options...
GIO333 Posted November 29, 2021 Author Share Posted November 29, 2021 Thanks for you reply @Andy-Unibetbut I have played to maybe a thousand ( if you dont beleive me , check my account history) HEXAPRO and SIT n GO and i mentionned a problem for maybe 3 of 4 of them so if my connection was bad i will have always a problem. For the recommendation, give me right away please the link on unibet site where you recommend it all, if you give it I won't claim what unibet owe me and I will delete my account, if not,please just give me back a 10 euros SIT N GO. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted November 29, 2021 Share Posted November 29, 2021 Just now, GIO333 said: Thanks for you reply @Andy-Unibetbut I have played to maybe a thousand ( if you dont beleive me , check my account history) HEXAPRO and SIT n GO and i mentionned a problem for maybe 3 of 4 of them so if my connection was bad i will have always a problem. For the recommendation, give me right away please the link on unibet site where you recommend it all, if you give it I won't claim what unibet owe me and I will delete my account, if not,please just give me back a 10 euros SIT N GO. We can't legally issue "compensation" in your country when the issue is on your end. Few different things here: 1. You can see in the hand history that villain played without any issues 2. Not all connection issues are constant 3. There're other kinds of issues that aren't internet connection related (you didn't take a screenshot of the issue) 4. You had several minutes to connect to the game again but chose just not to? Or? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
GIO333 Posted November 29, 2021 Author Share Posted November 29, 2021 Thanks for you reply @Stubbe-Unibetyou and andy do very a great job by replying so quickly. I just cant connect to the game i try multiple times but the entry with the 4 symbols keep turning. I had take some screenshots too but i didnt know if thats will be relevant. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted November 30, 2021 Share Posted November 30, 2021 Sorry I didn't have time for this one today. I will send you a PM tomorrow, when I'm at the work laptop 🙂 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
GIO333 Posted December 2, 2021 Author Share Posted December 2, 2021 Hey @Stubbe-Unibetdid you have a little time to check ? Thanks in advance, Link to comment Share on other sites More sharing options...
Solution Stubbe-Unibet Posted December 2, 2021 Solution Share Posted December 2, 2021 Check your PM's 🙂 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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