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Wild Chapo Freespins from mission.


Estzen
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Hey  @Estzen. When opening the game right after getting the freespins, you'll see a popup with three options:

  1. Save the spins for later
  2. Use the spins now
  3. Decline the freespins

The option exists as most freespins (outside of the ones you get from poker) will come with a wagering requirement and not everyone is interested in these - I personally decline all freespin offers that got any wagering tied to them.

I understand it's frustrating if you missclicked, but we've had to put the rule in place that we don't offer to compensate in this case, as some people were starting to abuse it (as we used to credit bonuspoints when it happened and players preferred these to the freespins). 

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😮 Wow, thats sure intresting. Haha, to pick bonuspoints more instead of spins and abuse it that way. I think a more logical option would be to cancel compensation on intented occurances because it also can be detected if someone starts to repeat it. 

For instance, if you make this mistake once, you probably remember the frustration and in turn, will be careful next time. 

If someone starts to say that he misclicked again, its not very likely. - So instead of banning compensation, it would need a clause of re-occurances by default. And then not compromise that one no matter what someone says. Because this one would be very clear imo. 

But rare occurances do happen, and it really sucks when you are said - nothing can be done. 

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I get what you're saying, and I don't necessarily disagree, but at the same time the freespins have been cancelled. Even if we only look at the cases where it's done by mistake, it's still +10 a month with monthly missions.
You could say we should look into ways of improving it, but I've tested it myself on multiple occasions now, and I think the dialog is quite clear. There could be some issues with high ping on customer end for instance, and I haven't tested every scenario. 

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Well let me tell you. Theres a company, another casino site. They call me ask diffrent questions, sometimes give a ticket or some freebie for it. It makes people feel comfortable and happy. In this example my focus isnt whats being done, but how it makes people feel. I think its somewhat every such enterprises goal to make customers feel good - this intern builds clientbase. An attitude. Also in terms of money - we are not even talking so huge amounts - rather this is very small for enterprises like that. 

So 8 players, 10 players - itsnt a huge number, but isnt about the numbers - its how people feel against the company. 

Missing these spots is really a bad option to take. In the long-term its a clear missing of the mark. 

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2 hours ago, Estzen said:

I think its somewhat every such enterprises goal to make customers feel good

I couldn't agree more with this 🙂 However, I don't believe " a ticket or a freebie" is the way to go, when we're talking the best possible experience. A good gambling experience is so much more than that and the approach to compensation and free stuff should be secondary. For poker there really isn't a better site for the low volume player, especially not if you engage on the community/take part in the community promotions 🙂 

Check the latest poker release notes. Have a look at our poker promotions

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Big volume can be built, its just not as comparable as some bigger sites. I think the best part is rather small fields, cuts varience a lot. 😉 Everything combined sure - really good. But I was talking in a more wholistic picture. Anything negative degrades experience. 

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  • 2 weeks later...

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