Stubbe-Unibet

As long as mastercard deposit is supported in your country, it shouldn't matter what bank you have 🙂 

Apologies for the late reply. Community has been hit by holiday fever last few weeks.
Can see you contacted customer support on the same day and had the bet resettled. Sorry about the mistake from the traders!

Sorry to hear you don't like the changes. Would love to hear in more detail what you'd like to see changed/what you like and dislike about the new UI

Hey @elSiluro. It's unfortunately not technically possible to remove the bonus, as it's in queue at the moment. Only once it becomes active can it be removed. I've made an exception this one time and refunded the points anyway

Welcome to the community, @JordanMcCrae. I understand it can be stressful with the lack of info, so let me try and explain the situation. Your withdrawal triggered a standard account review. This is usually done within hours, and you will then be informed if any documents are needed. In this case, it was all good and the withdrawal was paid about 20 minutes ago. Congrats on the winnings 🙂 

Can see it has been settled and you managed to withdraw as well. Apologies for the delay and congrats with the winnings 🙂 

Changed the language for you 🙂

Since we launched our own client years ago, the strategy has been to provide a level playing field with no huds etc. and everything has been designed with the recreational player in mind. 
That being said, we are discussing adding anonymized hand history download, but there's no agreement on this project yet and I do not expect it to be introduced this year. 

I see why it might be confusing. Those terms are for the welcome offer specifically: they're about the exchange rate applied when calculating the welcome offer value (as it's shown in GBP but actual tickets etc. are in Euro). 
The exchange rate does update so you'll see your account balance change every day, even if not using the account - that is as long as your account currency isn't in €

You generally can't withdraw right after depositing due to anti-money laundering rules. If you wish to do so, you'll likely need to send in some documents.
https://unibet-en.helpsite.cloud/content/why-can-t-i-make-a-withdrawal
Click contact us on the above page.

Apologies for the late reply. Can see you found the freebets and managed to use them so will close this one 🙂 

Welcome to the community, @Avalekleo! I've changed your account language.

Welcome to the community! Not sure exactly what you mean. XP can't be exchanged but is used to show progression. Bonus points can be used in the shop to buy tickets. As for you free tickets, I don't really know what the question is 🙂

The third paragraph in the terms:
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00)
Due to the above, the bet does not qualify, sorry.

If you've sent in all the requested documents, you'll just have to wait. It should be fine, you'll just need some patience. The 3rd party usage cases are not the highest priority ones.

Welcome to the community, @Rapha97. Just use the help centre: https://unibet-ca.helpsite.cloud/ - choose the most relevant option and in the end you'll get the contact options, if you don't find the answer to your question 🙂 

Welcome to the community, @krosty! As this is a local offer for your market and I don't have access to all the info, please reach out to your local support by live chat and they'll be able to help you almost instantly 🙂 

You need a proof of address which matches the one on your account. This is the latest update I can see: "Player still needs to send in PA matching address on the account and proof of deposit needs to show account/account holder info as well as deposit to us please (PDF)".

The freebets are added instantly as the qualifying bet is settled 🙂 Can see you used both freebets already so will mark as solved 🙂

I see a long list of freebets, profit boosts and bonuses on your account? Do you mean deposit bonuses? In any case there's not much I can do about it on here, but I'll pass on your feedback 🙂 We generally don't credit huge amounts of big deposit offers (https://www.kindredgroup.com/sustainability/our-journey-towards-zero/)

I'd advise against it, but it's not like we'll close an account solely because an emulator is running in the background 🙂 

"- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00)."
Once you place a qualifying bet, according to the terms of the bonus, it should work 🙂

"We are not able to add the £600 bonus funds back to account - we would only be able to add the initial £40 new customer casino offer back to account as a gesture of goodwill.
Customer informed of this - awaiting response"
This is the latest update on the case. Did you not receive an email from support?
Please reach out to support by live chat or by replying to the email, to confirm if you would like the initial 40 to be credited.

Welcome to the community @Maycon. Please note that the site is English only. I have changed your- account language to French.

All three offers are now marked as completed on your account, so I assume everything is good. If not, please let me know here 🙂