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Anyone with poker mobile issues?


Stubbe-Unibet
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If you're playing poker from mobile and you're experiencing any issues, I'd love to know about it here in this thread. Especially if you're experiencing freezes or having to sign in again after having used another app for just a few minutes, it'd be great if you could share your experience.

Information such as phone model, Android/iOS version, how often it happens and if you're typically experiencing issues on wifi or 3g/4g would be appreciated! If you haven't played from mobile for a while (so it's been a while since your edperienced the issue) it'd be good to know as well :)

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@Stubbe-Unibet  so it seems like I'm the one of them 👼

Here my device (know it is quite an old device, but I respect/love it as it was a gift):

1003429997_LenovoYOGA(05_54AMOct172018).thumb.png.d1ea7e038243dc782ce565f77bb4e618.png

(Note: it did not allow me to update system anymore ... so OS version 4.4.2 seems to be FINAL for my device)

And here it is once I try to log-in into application (using the latest & greatest):

802914948_Screenshot(05_35AMAug152019).thumb.png.600d8820fd62fda6ee0c1f0b9bc207f2.png

(Note: fix is to quit the application and run it again (will get log-in to the lobby without entering credentials 👍))

My further note/observation: when using Lenovo A5500-F device (know it is even older one, but OS remains the same -> Android 4.4.2) - there is an additional issue that whenever hit Profile button, application exits immediatelly -> so I'm unable to access anything which is reachable through Profile (adding new avatar, using bonus points, getting history, changing challenges ...) :annoyed:

 

Beside all of that I'm very confident customer of Unibet 😏 for Players by Players - keep up the good job 👍❤️

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@Stubbe-Unibet wrote:

@MadAdo, appreciate the feedback. Anyone else with feedback? :)


@Stubbe-Unibet  update as of today -> I'm able to log-in after first attempt (yesterday evening and also today's morning) 👍

But detect addional issue: whenever exits application, it ends up with error message saying, that application just stop working :-)

Keep up the good work, I'm satisfied and my big pleasure to play on Unibet last years !!! You awesome crowd @UNIBET@ guys ❤️

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I have a problem getting in sometime... long delay then when finally in it shows everything except toutnaments... I hit the button fot hex and it shows them... same with sit and go but tournaments never show. I have to close and reopen. I have also had the problem when it pops up the message about applicstion stopped working.

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I have been unable to log in from my mobile for several weeks now - Sorry I can't be more specific

I have an Android Alcactel Pixie about 2 or 3years old.

I usually just get a balnk or almost blank screen (like the pic already posted)

I only try via Wi-Fi

I assumed it might be because I tried in public places and it is an 'adult' site or in Casinos who may prefer I play live

I do have a load of issue with my phone so have just assumed it's knackered.

 

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Samsung J5(6)

I dont think its a phone issue maybe connection issues. I have noticed it happens mainly when there has been a long delay before log in screen comes up and also between actually signing on and the lobby displaying. I would advise your dev people to check if background processes are timing out.

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I tried several times last night between 9:45 and 10:00pm UK time:

- 1st attempt I got the UNIBET logo the 3 slightly dimmed avatars and the pulsating suit (club, diamon, heart, spade) The the screen wen totally grey, when I pressed the back button on my phone I got the normal are you sure you want to exit the client option with the tick or cross.

- another attemp got the same

- I tried with the screen held portrait instead of landscape anf git a logon screen ! and was able to logon.

- I then tried again landscape and was able to logon !

- when logged on I couldnt see the tournament options or the hexapro options.

I didn't actually try to play.

(note: in typical user fashion - this is from memory and my well be ridden with inaccuracies)

 

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Yeah, I’ve experienced my 2 hole cards disappear and all betting controls during a tournament. 

 

I was expecting all icons to reappear eventually so I waited, since my phone does lag from time to time when the cards get handed out during preflop, 

 

A fast log out and back in solved it thankfully. But who knows what cards got folded during that glitch  

 

Also, this was on an iPhone. 

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